Latest resources (50 resources found)

Guide

The future of telecom support: Your guide to AI-powered assistance
Product Overview

Messaging vs. chat: What’s the difference?
Product Overview

Khoros premium CRM connector for salesforce
Case Study

Upwork keeps customers informed during global crises
Product Overview

The future of AI-powered customer care, Khoros Customer Care Cloud
Tipsheet

Omnichannel Fails Tipsheet
Ebook

Social proof drives customer acquisition
Checklist

Defining your community structure, look, and feel
Webinar

Community works: How Sky revolutionizes the customer journey
Template

Free social media content calendar template for 2024
Case Study

SMARTY builds trust and fosters engagement with their community
Palo Alto Networks keeps customers secure
Zoom scales customer service to bridge human connection
Canon improves customer engagement and support by putting relationships at the center of their community.
Whitepaper

Using automation to improve agent efficiency and cost savings in contact centers
Template

Community vendor evaluation scorecard
Checklist

Questions to ask when evaluating community vendors
Case Study

STIHL reaches millions of fans across America
Webinar

Community works: How Esri drives customer success and business value
Guide

Getting alignment: A quick guide to rallying stakeholders around your community
Checklist

90-day checklist: How to set up employee advocacy for your brand
Tipsheet

Five steps to boost your community’s content health
Checklist

Online Community RFP Checklist
AAA streamlines content to create a seamless experience
Case Study

Three Ireland helps customers overcome evolving challenges
Vodafone streamlines customer service
Ebook

The Social Media Surthrival Guide for Enterprises 2024
Tipsheet

Four steps to future-proof your social media strategy
Webinar

Proven steps to achieving a culture of CX innovation & relentless customer centricity
Tipsheet

Marketer’s quick guide: Four measurable results your brand can unlock with employee advocacy
Bell Canada connects customers and cuts support costs with digital strategy
Digital customer service quiz
Tipsheet

Digital self-service and online communities: The ultimate cheat sheet
Checklist

8 steps to get your community engagement back on track
Webinar

Shifting gears in 2024: Set a course to achieve operational efficiency and customer service excellence
Webinar

The Enterprise Edge Episode 4: Rebuilding with trust: The strategic imperative for brands in 2024
Ebook

Beyond expectations: Innovative strategies for outstanding digital customer service
Ebook

Mastering your service operations
Video

Charting AI waters: Steering towards automated efficiency and elevated customer service
Ebook

How the digital first contact center drives savings and ROI
Webinar

The Enterprise Edge Episode 3: How leading brands evolved their social media channel strategies
Video

Harmonizing innovation: The rhythms of the Spotify community
Video

Community-Centric Customer Experience with Consorsbank
Video

Linking community to business value: Visma’s strategic approach
Webinar

The Enterprise Edge Episode 2: Demystify the changes at Twitter/X & how to prepare and adapt
Video

Community operations: Get started with Hubspot
Video

Community and AI: Threat or everything we’ve ever wanted?
Video

Community and customer journey pioneering with Sky UK
Webinar

The Enterprise Edge Episode 1: Navigate changing social media channel networks & business models
Analyst Report

The Forrester Wave™: Community Management Software for B2B

Latest resources (50 resources found)

The future of telecom support: Your guide to AI-powered assistance

Messaging vs. chat: What’s the difference?

Khoros premium CRM connector for salesforce

Upwork keeps customers informed during global crises

The future of AI-powered customer care, Khoros Customer Care Cloud

Omnichannel Fails Tipsheet

Social proof drives customer acquisition

Defining your community structure, look, and feel

Community works: How Sky revolutionizes the customer journey

Free social media content calendar template for 2024

SMARTY builds trust and fosters engagement with their community

Palo Alto Networks keeps customers secure

Zoom scales customer service to bridge human connection

Canon improves customer engagement and support by putting relationships at the center of their community.

Using automation to improve agent efficiency and cost savings in contact centers

Community vendor evaluation scorecard

Questions to ask when evaluating community vendors

STIHL reaches millions of fans across America

Community works: How Esri drives customer success and business value

Getting alignment: A quick guide to rallying stakeholders around your community

90-day checklist: How to set up employee advocacy for your brand

Five steps to boost your community’s content health

Online Community RFP Checklist

AAA streamlines content to create a seamless experience

Three Ireland helps customers overcome evolving challenges

Vodafone streamlines customer service

The Social Media Surthrival Guide for Enterprises 2024

Four steps to future-proof your social media strategy

Proven steps to achieving a culture of CX innovation & relentless customer centricity

Marketer’s quick guide: Four measurable results your brand can unlock with employee advocacy

Bell Canada connects customers and cuts support costs with digital strategy

Digital customer service quiz

Digital self-service and online communities: The ultimate cheat sheet

8 steps to get your community engagement back on track

Shifting gears in 2024: Set a course to achieve operational efficiency and customer service excellence

The Enterprise Edge Episode 4: Rebuilding with trust: The strategic imperative for brands in 2024

Beyond expectations: Innovative strategies for outstanding digital customer service

Mastering your service operations

Charting AI waters: Steering towards automated efficiency and elevated customer service

How the digital first contact center drives savings and ROI

The Enterprise Edge Episode 3: How leading brands evolved their social media channel strategies

Harmonizing innovation: The rhythms of the Spotify community

Community-Centric Customer Experience with Consorsbank

Linking community to business value: Visma’s strategic approach

The Enterprise Edge Episode 2: Demystify the changes at Twitter/X & how to prepare and adapt

Community operations: Get started with Hubspot

Community and AI: Threat or everything we’ve ever wanted?

Community and customer journey pioneering with Sky UK

The Enterprise Edge Episode 1: Navigate changing social media channel networks & business models

The Forrester Wave™: Community Management Software for B2B