Financial services

Customer engagement solutions for financial services and insurance industries

Khoros helps banks, credit card companies, insurance, and other financial institutions create customers for life with industry-leading digital care, brand communities, and social marketing solutions.

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Secure, insightful, and actionable: A modern approach to nurturing FinServ customer relationships

Conquer the unique challenges of the FinServ industry with the comprehensive roster of enterprise technology from Khoros.

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  • ripples

    Scale digital care on the channels customers prefer, made more powerful with automation

    Connect and serve customers across messaging, reviews, communities, and social media.

    • Reduce support costs
    • Improve customer experience
    • Operate with unmatched insight and automation

    Care on your customers’ terms — and yours.

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  • ripples

    Host a vibrant space for people to connect, get answers, and share experiences

    Create a network where your prospects, customers, and partners engage around a shared purpose.

    • Unlock self-service to improve support
    • Increase engagement, retention, and growth
    • Build value with your customers

    Host your community to grow your business.

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  • ripples

    Simplify social media marketing operations to build and protect your brand

    Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

    • Drive efficiency and promote collaboration
    • Get insights faster to do more of what works
    • Enterprise-level governance to control access and approvals

    Marketing to connect with customers — at scale.

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  • ripples

    CX software to organize customer interaction data in one place

    The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.

    • Aggregate all sources of customer contact and feedback

    • Classify each customer interaction with a taxonomy unique to your business

    • Visualize data down to the individual interaction in one application

    An omnichannel customer experience for an omnichannel world.

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Create engaging touchpoints at every stage of your customer’s financial journey

Khoros provides the tools you need to identify your customer’s financial aspirations, whether that means saving to buy their first home, investing in their child's college fund, or planning for their retirement. Whether you’re interacting with them on social media or using modern chat to answer important questions digitally, we’ll also help you engage them with a personal, human touch that they won’t get from your competitors.

Banking

As the banking industry changes and is disrupted by new digital-only options, Khoros provides a flexible customer experience platform that helps every brand build the best possible digital customer experience. Read these customer stories to learn more.

"Khoros saves our team at least eight hours of manual activities each week."

— Social Media Specialist, Beyond Bank Australia

  • 0%
    of responses in 15 minutes
  • 0%
    increase in community engagement
Proof 1

Credit cards

Credit card companies are at the cutting edge of digital security, customer care, and even marketing. That’s why many of the top credit card brands are turning to digital-first solutions for all their software needs. But Khoros offers more than just software. Our approach combines state-of-the-art digital solutions with years of expertise in breaking down internal silos to streamline and modernize operations.

“The Visa Developer community page is the most visited page on the Visa Developer Center.”

— Director of Community, Visa Developer

  • 0%
    increase +124% in users
  • 0%
    increase in CHI score
Proof 2

Insurance

Insurance companies handle huge customer support volumes, and they need to do it quickly, efficiently, and securely to make sure customers get the care they need. They also maintain comprehensive social marketing campaigns across many channels, and they need the insight and flexibility of a digital-first solution to do so. Khoros provides the tools to do just that. From the seamless integration of AI into our Care solution to the advanced social listening features in our Marketing solution, insurance agencies will have exactly what they need to stand out from the competition.

“USAA’s members expect excellence in customer service from a financial services organization that has served generations of military families.”

— Executive Director, Social Business, USAA

  • 0%
    time-on-task-savings with improved processes
  • 0%
    member service index
Proof 3

Why Khoros?

A secure, digital-first customer engagement platform for brands working at scale

The Khoros platform lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond — all in the channel of their choice. Khoros combines the power of AI and machine learning with a personal, human approach to make your customers feel welcome, even when you’re operating at scale. Our enterprise workflows can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success. Manage it all in one place:

  • Social media content coordination

  • Lead generation

  • Risk management and compliance

  • Actionable insights with analytics, measurement, and reporting dashboards

  • Secure messaging

  • Access and credential management

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Why

Trusted by the world’s top financial services and insurance brands

  • Visa
  • Cigna logo
  • Usaa
  • Hagerty

Ready to chat?

Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
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Related resources to learn more

3 great video marketing campaigns from Bank of America, H&R Block, and United Overseas Bank

 

How fantastic digital customer experiences can help financial services brands build trust online

 

Performing under pressure: How online communities are scaling during crisis