Agent efficiency, automation, and operational insights
Our chatbot platform helps brands understand customer intent, automate conversations, and enhance human agents — all in an intuitive drag-and-drop platform.
Khoros empowers non-technical users to build chatbots and manage intent models that can contain 30% of inbound contacts, and enables developers to quickly customize using a pre-built integration UI.
“We leveraged Khoros’ open API to provide a personalized user experience to more than 2,000 of our members.”
— Beshoy Maoud, Site Manager, at SAP Concur
Your customers prioritize speed and convenience over everything, and they hate waiting on hold. Don’t you too?
“When people think about chatbots, they think they’re a way to avoid talking to people, but we use our chatbot to connect users to the right people and information — faster.”
— Travis Berryhill, User Engagment Designer, Khoros
Not all chat and messaging channels offer the same features, like rich content or quick replies, and many brands navigate the differences by creating multiple channel-specific bots. The result is a collection of disjointed bots that are difficult to manage, optimize, and scale.
Khoros integrates to the widest variety of messaging channels across chat, social, mobile messaging, voice assistants, and more. It offers pre-built logic that makes it possible to build a single chatbot, then easily resolve incompatible UI elements so that your bot can leverage the best available features in each channel.
“Khoros helps us make it as easy as possible for customers to reach us in whichever way is most convenient for them”.
— Ken Nelson, Customer Care Manager
Deciding to add AI and automation to your operations is the easy part, but building and optimizing your chatbot is a different story. Khoros offers 3 service tiers to fit brands with a wide variety of conversation design expertise and available resources — self-service, supported service, and fully managed service.
Learn how Jawwy used Khoros to empower their customers in the care process and drive over $1M in annual support cost savings.
Discover how Midco leveraged Khoros Care to achieve a 460% increase in CSAT survey completion rate.
See which innovation is empowering customers to get 1:1 support without calling in — delighting brands around the world.