Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Khoros helps retail businesses stay competitive in a crowded market while building strong customer relationships with brand communities, social media marketing, and digital care.
Conquer the unique challenges of the retail industry with the comprehensive roster of enterprise technology from Khoros.
Contact centers in the retail industry have to handle a high volume of inquiries, but those inquiries typically fall into one of a few predictable categories: shipping questions, returns, etc. Khoros’s cutting edge AI capabilities can reduce strain on customer care agents by quickly answering easier questions, and directing more difficult questions to the right person. It’s important to get to these inquiries quickly and efficiently — and the only way to do that is with the help of an industry leading digital care solution, like Khoros.
A strong presence on social media is an absolute necessity for retailers of any size — and the more you know about your audience, the stronger your presence will be. With the Khoros platform, you’ll be able to see what people are saying about your brand on a wide variety of channels, all in one place. Track important metrics, plan content, and even create posts and respond to comments, all in real-time and at scale.
Retailers face unique challenges compared to many Khoros customers. One of the most significant is the challenge of coordinating an excellent customer experience both for in-person and online shoppers. Khoros Communities can help. Communities are excellent ways for brands to boost digital customer engagement without taking away from the in-person experience. You can use them to update shoppers about deals, build brand loyalty, and even launch special offers. Khoros Communities are tailored to your specific needs, and we’ll work with you to set up metric tracking and other features to optimize engagement.
Competition among retail brands is as fierce as ever, and retailers compete not just for customers, but for brand recognition and loyalty in a crowded market. When consumers see hundreds or thousands of ads and social media posts every day, it’s difficult to stand out. Khoros can help with data-driven social media management, engagement, and customer service. We can help you at every stage of the customer journey — from before they’ve even heard of your brand, to when they need help with the product they just purchased, to when they’re considering buying something else.
Online brand communities aren’t just good for giving your customers information about products and sales. They’re also places for brand advocates to engage with other customers. In today’s competitive retail marketplace, brand advocates — your most passionate and loyal customers — are perhaps your most valuable assets. With an online community, you can amplify that value. A community allows you to syndicate content to your website or elsewhere, showing your less passionate customers just how much their peers love your brand.
When consumers contact brands — whether it’s on social media, through online chat, via email, on the phone, or somewhere else — they expect a response. Khoros AI can help you make sure they get one. And with advanced workflows, you can make sure they get to the customer care representative that can best help them, creating a more personalized experience.
The capabilities you need.
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