AI-powered digital care
Contact centers in the retail industry have to handle a high volume of inquiries, but those inquiries typically fall into one of a few predictable categories: shipping questions, returns, etc. Khoros’s cutting edge AI capabilities can reduce strain on customer care agents by quickly answering easier questions, and directing more difficult questions to the right person. It’s important to get to these inquiries quickly and efficiently — and the only way to do that is with the help of an industry leading digital care solution, like Khoros.