Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Today, brands are heavily investing in a digital transformation to establish an omnichannel presence across an increasing number of channels. To expand their customer service capabilities, many brands have utilized automation. However, customer satisfaction isn’t scaling with the investment brands are making.
To overcome common omnichannel challenges and avoid failures across the customer journey, we’ve created this easy-to-follow tipsheet. Check it out to understand where brands go wrong, and learn how to set your omnichannel strategy up for success.
Twenty years ago, a brand’s omnichannel customer service strategy may have consisted of in-person and phone support. Today, the average brand offers customer service across at least eight channels including websites, chatbots, social media, community forums, etc…
As the number of channels has increased and will continue to do so, executing a successful omnichannel strategy has become more complex. Many brands have turned to automation to save costs and scale their presence, but doing so can sometimes negatively impact customer satisfaction if it’s not implemented correctly. To avoid omnichannel fails, brands need to be aware of common challenges from the start and implement a solution designed to overcome them.
Whether you’re getting ready to ramp up your omnichannel presence, or revamp your existing strategy — download our tipsheet to get helpful insights about omnichannel fails and how you can avoid them to improve customer satisfaction.
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