Digital Contact Center
Agent efficiency, automation, and operational insights
Khoros helps enterprise technology brands keep a pulse on evolving customer demands while scaling business with industry-leading digital care, brand communities, and social marketing solutions.
The comprehensive roster of enterprise technology from Khoros empowers and enables tech brands to maintain a leg up in a fiercely competitive landscape.
Connect and serve customers across messaging, reviews, communities, and social media.
Care on your customers’ terms — and yours.
Create a network where your prospects, customers, and partners engage around a shared purpose.
Host your community to grow your business.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
Marketing to connect with customers — at scale.
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
Aggregate all sources of customer contact and feedback
Classify each customer interaction with a taxonomy unique to your business
Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
Khoros doesn’t just make world-class social media management software. We’re also experts at executing carefully planned, targeted social media campaigns. Whether you’re looking to reach a particular demographic or the entire globe, we’ll work with you to craft the best strategy to achieve your goal.
The tech industry is all about peer-to-peer engagement, and so are Khoros Communities. These communities aren’t just for engaging users and encouraging user-generated content; they also help deflect support volume away from your contact center by allowing expert customers to answer questions.
In the tech industry, one of the hardest parts of improving products is incorporating feedback at scale. But with Khoros, you can keep all your feedback in one place, and even organize it by topic in your community.
The capabilities you need.
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