Technology services

High-tech customer engagement solutions for the technology industry                 

Khoros helps enterprise technology brands keep a pulse on evolving customer demands while scaling business with industry-leading digital care, brand communities, and social marketing solutions.

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Khoros named a Leader in the Forrester Wave™️: Social Suites

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Stay top of mind among tech buyers, lower support costs, and create a social destination to drive innovation

The comprehensive roster of enterprise technology from Khoros empowers and enables tech brands to maintain a leg up in a fiercely competitive landscape.

Contact Center
  • ripples

    Scale digital care on the channels customers prefer, made more powerful with automation

    Connect and serve customers across messaging, reviews, communities, and social media.

    • Reduce support costs
    • Improve customer experience
    • Operate with unmatched insight and automation

    Care on your customers’ terms — and yours.

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  • ripples

    Host a vibrant space for people to connect, get answers, and share experiences

    Create a network where your prospects, customers, and partners engage around a shared purpose.

    • Unlock self-service to improve support
    • Increase engagement, retention, and growth
    • Build value with your customers

    Host your community to grow your business.

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  • ripples

    Simplify social media marketing operations to build and protect your brand

    Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

    • Drive efficiency and promote collaboration
    • Get insights faster to do more of what works
    • Enterprise-level governance to control access and approvals

    Marketing to connect with customers — at scale.

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  • ripples

    CX software to organize customer interaction data in one place

    The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.

    • Aggregate all sources of customer contact and feedback

    • Classify each customer interaction with a taxonomy unique to your business

    • Visualize data down to the individual interaction in one application

    An omnichannel customer experience for an omnichannel world.

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Nurture the customer journey across all digital and social touchpoints

Strategies

Data-based social media strategies

Khoros doesn’t just make world-class social media management software. We’re also experts at executing carefully planned, targeted social media campaigns. Whether you’re looking to reach a particular demographic or the entire globe, we’ll work with you to craft the best strategy to achieve your goal.

Read the National Instruments case study

Peer-to-peer community support

The tech industry is all about peer-to-peer engagement, and so are Khoros Communities. These communities aren’t just for engaging users and encouraging user-generated content; they also help deflect support volume away from your contact center by allowing expert customers to answer questions.

Read the Autodesk case study
Support
Insights

Product development insights

In the tech industry, one of the hardest parts of improving products is incorporating feedback at scale. But with Khoros, you can keep all your feedback in one place, and even organize it by topic in your community.

Read the HP case study

Why Khoros?

The capabilities you need.

  • Khoros Communities are great ways to foster deeper relationships with customers, develop brand loyalty, and even source ideas for product improvements. They also offer advanced features like content syndication to get users the information they need, fast..
  • These days, it’s vital to know what people are saying about your brand on social media. Get the conversation started by partnering with the social media experts at Khoros, and use Khoros Deep Listening to listen in to conversations around the world in multiple languages.
  • With Modern Chat through Khoros Care, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s experience.
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Why

Trusted by the world’s top high-tech brands

  • Ni
  • Autodesk
  • Cisco
  • Hp

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Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
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Related resources to learn more

4 Steps to Building a Killer Digital Customer Experience Strategy

 

Performing under pressure: How online communities are scaling during crisis