Platform

Khoros Care

Digital customer care on every channel

Messaging | Modern Chat | Chatbot | Social

Khoros Communities

Online brand communities for enterprises

Khoros Marketing

Social media marketing & listening

Social Marketing | Social Listening | Experiences

Topbox

Enterprise CX analytics from Topbox, recently acquired by Khoros

Integrations

Channel and tech integrations to provide a seamless customer experience

By solution

For digital customer care

Increase agent efficiency and get contact center insight

For community engagement

Self-service support, education, and collaboration

For social media management

Content management, publishing, and governance

Khoros Social Responsibility

We believe in our responsibility to do more and do better — not only for our customers but for our employees and communities too.

We’re committed to the following as part of our ongoing social responsibility.

Diversity & Inclusion

Khoros is committed to fostering a workplace that respects the many ways we are different. We strive to lead with our values which enable Khorosians to bring their full selves to work and develop their full potential. Through our commitment to inclusive hiring practices, internal development and awareness, community involvement, and supplier diversity, we are positioned to engage in a world of belonging, equity, and inclusion.

Diversity & Inclusion Committee

The Diversity & Inclusion Awareness Committee’s purpose is to educate and spread awareness to the workforce on the collective differences that are representative of the world. Since its creation, our committee has brought awareness to important themes and viewpoints, including disability awareness, generational differences, unconscious bias, Black History Month, LatinX Heritage Month, and PRIDE month. We’ve learned a lot along the way and are excited to expand upon our progress in the months and years to come.

Our 2% commitment

We’re pledging a 2% commitment of our time and resources to focus on deepening and expanding our support of underrepresented communities.

KSR Program: Products and services for good

In years past, members of our Strategic Services team have dedicated a portion of their time to provide pro-bono strategic counsel to local nonprofits, including Casa Marianella (Austin, TX) and City Growers (NYC). Inspired by the impact of this work and a desire to scale, we’ve launched the Khoros Social Responsibility (KSR) Program to offer both our software and services to women-owned and minority-owned businesses and nonprofits that do not currently have the capacity to invest in our offerings.

Employee-inspired volunteering

Khoros offers 3 days of paid volunteer time off (VTO) to encourage employees to give back to their local communities by volunteering with any organization of their choice. We also support our local communities in the cities where we work through various volunteer events and partnerships, such as Thanksgiving meals for refugees in partnership with Refugee Services of TX, the Austin Pride Parade with Out Youth, the Austin Cup Bowling Tournament for Center for Child Protection, and annual participation in the Angel Tree Program for Salvation Army.

Workplace giving

Khoros gives back to local charitable organizations through corporate donations and employee donation-matching. Beneficiaries have included The Center for Social Inclusion, Center for Child Protection, Port Macquarie Koala Hospital, and more.