Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Reducing call volume can be hard, and hiding your 800 number is not an option. Digital-first contact centers use a combination of self-service, messaging entry points, and proactive notifications to deliver more convenient and satisfactory service
Consumers look for self-service options to solve their problems before engaging brands directly, meaning most people don’t want to have a conversation — they just want a solution.
Khoros consolidates FAQ pages, knowledge bases, status lookup portals, and forums with questions and answers into a single brand-owned community that saves brands millions of dollars in call deflection.
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device they’re using at the time.”
— Tara Mueller, Web Applications Manager, Midco
Let us show you what Khoros can do.
Your customers prioritize speed and convenience over everything, and they hate waiting on hold. Don’t you too?
“Dataiku’s purpose is to democratize data science and enterprise AI, and our Khoros community is how we mobilize the broadest possible group of people to help accomplish that mission.”
— Julie Hamel, Senior Director User Advocacy, Dataiku
Most contact centers report around a 70% FCR rate on their voice and session-based chat channels. That means some 30% of their contacts are repeat interactions.
“Our established Khoros community has helped us weather the unexpected.”
— Shelley Sessoms, Community Manager, SAS
In a “reactive” operation, service teams wait for frustrated customers to come to them. In a proactive operation, digital-first contact centers send well-timed, personalized messages that answer questions and allay concerns before they become inquiries.
Learn how Jawwy used Khoros to empower their customers in the care process and drive over $1M in annual support cost savings.
Discover how Midco leveraged Khoros Care to achieve a 460% increase in CSAT survey completion rate.
See which innovation is empowering customers to get 1:1 support without calling in — delighting brands around the world.
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