Agent efficiency, automation, and operational insights
Drive higher conversion rates and more revenue with convenient, personalized chat experiences that simplify the buying journey from consideration to purchase.
Create a faster path to sale using channels like web chat, Facebook Messenger, and SMS to answer questions, recommend products & services, and even make purchases. These experiences reduce cart abandonment by 30%, and increase conversion rates by up to 20%.
“Our agents are involved in innovation at every level, like refining our bot dialogs and enhancing our analytics and KPIs. Empowering them is one of our most important jobs, and our agents love Khoros.”
— Ruben Lowenstein, Manager for Customer Care, Samsung Benelux
Let us show you what Khoros can do.
Consumers increasingly discover brands and shop on social channels, but are engaging with ads less. Don’t drive highly engaged traffic to web pages that won’t convert. Instead, offer easy entry points to messaging conversations where chatbots and human agents drive 30% higher return-on-ad-spend.
Utilize bots to send the right message at the right time, increasing customer satisfaction and lifetime value. Deliver mass outbound, personalized messages for things like order updates and promotions in mobile channels that offer impressive 95% open rates and 14% conversion rates.
“Our customers spend most of their time online on their phones — on social apps — so we decided to be there, rather than force them to chase us down on other channels.”
— George Attia, Jawwy, VP of Customer Care
Learn everything you need to know about conversational commerce: what it is, why it's important, and how to implement it for your brand.
See what adding conversational commerce capabilities to your chat solution can do for your business.
Learn how to drive better, more productive conversations in the customer journey with this tipsheet.