Conversational Marketing helps customers find and buy quicker
Drive higher conversion rates and more revenue with convenient, personalized chat experiences that simplify the buying journey from consideration to purchase.
Create a faster path to sale using channels like web chat, Facebook Messenger, and SMS to answer questions, recommend products & services, and even make purchases. These experiences reduce cart abandonment by 30%, and increase conversion rates by up to 20%.
“Our agents are involved in innovation at every level, like refining our bot dialogs and enhancing our analytics and KPIs. Empowering them is one of our most important jobs, and our agents love Khoros.”
— Ruben Lowenstein, Manager for Customer Care, Samsung Benelux
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NPS improvement after switching from email to messaging
Consumers increasingly discover brands and shop on social channels, but are engaging with ads less. Don’t drive highly engaged traffic to web pages that won’t convert. Instead, offer easy entry points to messaging conversations where chatbots and human agents drive 30% higher return-on-ad-spend.
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increase in CSAT survey completion rate for chat and messaging channels, with improved CSAT scores
Utilize bots to send the right message at the right time, increasing customer satisfaction and lifetime value. Deliver mass outbound, personalized messages for things like order updates and promotions in mobile channels that offer impressive 95% open rates and 14% conversion rates.
“Our customers spend most of their time online on their phones — on social apps — so we decided to be there, rather than force them to chase us down on other channels.”
— George Attia, Jawwy, VP of Customer Care
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CSAT on social channels; 90% receive <10min response time
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