Conversational Marketing helps customers find and buy quicker

Drive higher conversion rates and more revenue with convenient, personalized chat experiences that simplify the buying journey from consideration to purchase.

Trusted by the world’s top brands

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Simplify the shopping experience

Create a faster path to sale using channels like web chat, Facebook Messenger, and SMS to answer questions, recommend products & services, and even make purchases. These experiences reduce cart abandonment by 30%, and increase conversion rates by up to 20%.


“Our agents are involved in innovation at every level, like refining our bot dialogs and enhancing our analytics and KPIs. Empowering them is one of our most important jobs, and our agents love Khoros.”

— Ruben Lowenstein, Manager for Customer Care, Samsung Benelux

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    NPS improvement after switching from email to messaging
  • 0%
    of customer inquiries managed by bots
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Ready to see for yourself?

Let us show you what Khoros can do.

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Power innovative conversational campaigns

Consumers increasingly discover brands and shop on social channels, but are engaging with ads less. Don’t drive highly engaged traffic to web pages that won’t convert. Instead, offer easy entry points to messaging conversations where chatbots and human agents drive 30% higher return-on-ad-spend.


“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device they're using at the time.”

— Tara Mueller, Web Applications Manager, Midco

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    increase in call deflection since implementing Google’s Business Messages and Apple Business Chat
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    increase in CSAT survey completion rate for chat and messaging channels, with improved CSAT scores
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Send outbound, proactive messages

Utilize bots to send the right message at the right time, increasing customer satisfaction and lifetime value. Deliver mass outbound, personalized messages for things like order updates and promotions in mobile channels that offer impressive 95% open rates and 14% conversion rates.


“Our customers spend most of their time online on their phones — on social apps — so we decided to be there, rather than force them to chase us down on other channels.”

— George Attia, Jawwy, VP of Customer Care

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    CSAT on social channels; 90% receive <10min response time
  • 0%
    reduction in support agents
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Ready to deflect inquiries?

Learn how to engage with your customers like never before. Let’s connect — we’re ready to help.