Frequently Asked Questions - Khoros Brand Communities

Welcome to the Frequently Asked Questions (FAQ) page for Khoros Brand Communities! Here, you'll find answers to common queries about Khoros Community, a brand-owned community solution. Let's dive in!

The basics

What is Khoros Brand Communities?

Khoros Brand Communities is a powerful online platform that enables brands to create and manage their own branded communities. It provides a space for customers, employees, and partners to connect, collaborate, and share their experiences. With Khoros Brand Communities, brands can foster customer loyalty, enable self-service, gather valuable insights, and build a vibrant community around their products or services.

Khoros has led the brand-owned community market for over 20 years, with more Fortune 100 success stories than any other provider. Through our unrivaled technology and community expertise, we deliver better business outcomes by focusing on providing an unmatched experience for the people who make communities work: members, managers, and developers. 

Watch the Khoros Brand Communities overview video

How can Khoros Brand Communities benefit our customers?

Khoros Brand Communities offers numerous benefits to customers, including:

  • Customer engagement: Foster a sense of belonging and loyalty by providing a space for customers to connect with each other and with your brand.

  • Support and self-service: Empower customers to find answers to their questions and troubleshoot issues with the help of a knowledgeable community.

  • Product feedback and ideation: Gather valuable insights and feedback from your community members to improve your products and services.

  • Brand advocacy: Activate your community members as brand advocates who can spread positive word-of-mouth and attract new customers.

  • Knowledge sharing: Build a repository of valuable information that can be accessed by both customers and internal teams, driving efficiency and collaboration.

How can Khoros Brand Communities benefit our brand?

Khoros Brand Communities delivers value in three primary ways:

  • Reduce and support and marketing costs by deflecting calls, driving organic traffic, and generating first-party data.

  • Increase customer lifetime value by improving self-service, growing customer retention, and unifying the digital experience.

  • Drive revenue growth by uncovering customer insights, fostering brand advocates, and generating direct sales.

Calculate your ROI for Khoros Khoros Brand Communities

We are an enterprise company – Is Khoros Brand Communities the right solution for us?

We offer the only platform purpose-built for enterprise scale, with more enterprise community success stories than any other vendor. 

The platform is built to handle high volumes of traffic, user interactions, and content without compromising performance or user experience; our flexible API-first platform can integrate with virtually any system from CRM and MarTech to core IT applications.

What are some examples of customers that have implemented Khoros Brand Communities?

Serving a diverse set of industries, Khoros has led the brand community market for over 20 years and has more Fortune 100 success stories than any other provider. These stories feature brands like Microsoft, Samsung, Visa, Schneider Electric, and many more.

See our customer stories

What are the key features of Khoros Brand Communities?

Khoros Brand Communities offer the broadest set of features on the market to motivate ongoing engagement, extend reach and impact, and simplify community management.

Some key features include:

  • Discussion forums: Enable community members to ask questions, share ideas, and participate in conversations.

  • Knowledge base: Build a comprehensive library of articles and resources to address common questions and provide self-service support.

  • Gamification: Encourage community participation and reward members with badges, points, and other incentives.

  • Social integration: Seamlessly integrate community discussions and content with popular social media platforms.

  • Analytics and reporting: Gain insights into community performance, member activity, and content engagement to measure success and make data-driven decisions.

Read more about the Khoros Brand Communities feature set

How do Khoros Brand Communities ensure community moderation and safety?

Khoros Brand Communities provides a range of AI-driven moderation tools and workflow automation capabilities to maintain a safe and respectful environment. You can appoint community moderators, set community guidelines, and implement automated moderation rules to ensure that discussions stay on-topic and free from spam or abusive content.

Take a virtual tour of our Accelerated Community Management feature

How secure is Khoros Brand Communities?

Data security is a top priority for Khoros Brand Communities. We offer enterprise-grade reliability and data protection with certifications in SOC2 Type 2 and ISO 27001 Compliance.

Where can I find Khoros security policies, Service Level Agreements (SLAs) and status updates?

We are a trusted, transparent partner with publicly available security policies, Service Level Agreements (SLAs), and status updates.

How can I get started with Khoros Brand Communities?

To get started with Khoros Brand Communities, request a demo with our sales team to discuss your specific requirements and get personalized guidance on how Khoros Brand Communities can benefit your brand.

Request a demo

Setting up

How long does implementation take?

Implementation takes as little as four weeks with an OOTB setup that requires little-to-no custom coding.

Can Khoros Brand Communities be integrated with other systems and tools?

Yes! Khoros Brand Communities is an API-first platform built on a powerful GraphQL layer, giving you the flexibility to connect to virtually any other application

Read more developer information for Khoros Brand Communities

How much custom coding is required to manage Khoros Brand Communities?

Khoros Brand Communities offers low-code/no-code tools that enable any business user to quickly build, edit, and manage their community experience with a drag-and-drop page builder and theming tools.

Can I integrate Khoros Brand Communities with my existing user authentication system?

Certainly. We take a standards-based approach to Single Sign-On, including support for SAML, OAuth2, and OIDC have an extensible framework that allows us to integrate with other authentication solutions. This ensures a seamless login experience for your community members and allows them to use their existing credentials to access the community.

How flexible is the Khoros Brand Communities developer environment?

Khoros Brand Communities offers a highly flexible development environment that simplifies development tasks, including custom integrations and data queries. The platform is built on a robust GraphQL layer, which is separate from the front-end web app. This separation enhances development effectiveness and simplifies the developer workflow, enabling developers to conveniently access the SDK, make and preview local changes, and publish them, thus saving time.

What data is used to measure the health and activity of the Khoros Brand Communities?

The health and activity of Khoros Brand Communities are measured using a comprehensive range of data sources.

Khoros goes beyond surface metrics by employing real-time analytics and trend-monitoring techniques. To provide in-depth analysis, customizable health and engagement dashboards provide root-cause drill-down analysis to identify the activities behind the numbers.

To further enhance data analysis capabilities, Khoros allows the streaming of raw performance data into analytics engines such as Microsoft Power BI. This is made possible through their bulk data API and community firehose, enabling seamless integration of Khoros Branded Communities data with external analytics tools. By leveraging these powerful features, Khoros empowers organizations to gain valuable insights into the dynamics and performance of their community.

Learn more about bulk-data API

What are my mobile options for Khoros Brand Communities?

Khoros Brand Communities offers a mobile-responsive web design that ensures a great user experience on smartphones and tablets.

Does Khoros Brand Communities support multiple languages?

Yes, Khoros Brand Communities supports multiple languages. You can create language-specific sections within your community, allowing users to engage in their preferred language. This feature is particularly useful for global brands that want to create localized communities to cater to their diverse customer base.

Can we bring existing knowledge bases and forums into Khoros Brand Communities?

Yes! Unify disparate blogs, KBs, and forums into a single Community solution.