Charting AI waters: Steering towards automated efficiency and elevated customer service

A 15m interview featuring Audrey William, lead author and analyst of the eBook “Beyond expectations: Innovative strategies for outstanding digital customer service” in a conversation with Khoros expert and VP of Automation, Gijs van de Nieuwegiessen. The interview will explore navigating toward a future of automated efficiency and elevated customer experiences in contact centers and customer service.

Our esteemed experts delve into the exciting possibilities of chatbot orchestration, conversational AI, agent management, and data-driven insights that can revolutionize your customer experience. With their guidance, you can start strategizing how to steer your operation toward a future of enhanced productivity and customer satisfaction, regardless of the communication channel.

We invite you to tune in and learn from the best in the industry. Let us help you pave the way toward a brighter future of digital customer service together!