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Khoros Staff | Feb-14-2024
Learn how four leading brands built great online communities, borrow from their playbooks, and connect with your customers in new and meaningful ways.
Learn the best ways to collect customer feedback such as surveys, branded communities, social media, and customer interviews including what to do with it.
We're diving into the hottest social media trends and noteworthy industry updates that have been making waves in the digital sphere over the month of January.
Our team is excited to share the latest features of our customer service software. See what new capabilities are available now.
Learn more about the two new engagement features, Ideas and Rank, now available in the next generation of Khoros Communities.
KHOROS SOCIAL MEDIA MANAGEMENT
Check out these new social media software capabilities that make social publishing and engaging even easier.
Enhance customer service through operational efficiency. Streamline processes, engage employees, and achieve excellence across all customer touchpoints.
Your employees could reach a 561% larger audience than your brand accounts! Learn 4 steps to activate employees as brand ambassadors at only a fraction of paid advertising costs.
If your online community activity is struggling, don’t give up hope. Try these 10 ideas to increase your community engagement.
Learn from 10 examples of brands providing great social media customer service including Nike, Zappos, Wendy’s, Spotify, Spectrum, StubHub, and more.
Learn how these tech brands built great online communities, borrow from their playbooks, and connect with customers in new and meaningful ways.
Customer center analytics are vital to improve the customer experience and optimize KPIs. Learn what it is, why it’s important, and best practices.
Learn how to measure, calculate, and improve the most common customer experience metrics such as the CSAT, NPS, CLV and CES.
Learn about the top social media platforms of 2024 including their monthly active users (MAUs), revenue, and what they offer for businesses!
Social media sentiment analysis goes beyond listening to understand how host customers feel about your brand. Learn how to perform it step by step.
Find out how understanding social capital can strengthen your social-first strategy.
Learn everything you need to know about TikTok marketing including how to set up an account and best practices in our TikTok marketing guide for brands.
Gen Z marketing can be intimidating but it’s certainly important to target this audience. Here are the brands doing it right with examples.
Success rate is an important metric to help improve the customer experience. Learn what it is and how you can use it for your online branded community.