4 examples of great online communities and what makes them work

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  ONLINE COMMUNITIES

  8 community guideline examples + template for brands

  Every online community needs clear guidelines to create a safe space for members. Here’s what to include in your community rules to set the right tone.

  Apr-09-2025

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  ONLINE COMMUNITIES

  Taking back control: Why brands are investing in owned spaces

  As social media protections roll back, brands are rethinking their digital strategies. Discover why owned platforms are the future of community building — offering greater control, security, and deeper engagement in a community ‘everywhere’ ecosystem.

  Apr-04-2025

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  ONLINE COMMUNITIES

  11 customer engagement strategies for your brand

  Looking to boost customer engagement? Explore 11 proven strategies that help brands connect with their audience, foster loyalty, and drive long-term success.

  Apr-03-2025

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  ONLINE COMMUNITIES

  The ultimate guide to community management

  This guide covers the essential steps and best practices for effectively managing a community that engages and connects with your audience.

  Mar-31-2025

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  ONLINE COMMUNITIES

  How to improve customer focus in 2025

  Learn what it means to be a customer-focused company with examples and actionable tips.

  Mar-27-2025

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  ONLINE COMMUNITIES

  Why every company needs a community manager (and how to hire one)

  A community manager is the key to building engagement, driving business value, and fostering loyalty—see why you need one and how to hire the right person.

  Mar-24-2025

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  ONLINE COMMUNITIES

  How to build an online community in 8 steps

  Building an online community involves defining its purpose, audience, and goals, choosing the right platform, and creating guidelines and content. Learn how here.

  Mar-17-2025

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  ONLINE COMMUNITIES

  How to create a self-service knowledge base for customers

  Learn how to create a self-service knowledge base to empower customers, reduce support tickets, and improve satisfaction in 7 simple steps.

  Mar-11-2025

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  ONLINE COMMUNITIES

  10 Online community experts to follow in 2025

  If you’re a community leader looking for inspiration in 2025, check out this curated list of 10 experts who provide in-depth thought leadership, insightful data, and thought-provoking content!

  Feb-12-2025

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  ONLINE COMMUNITIES

  What is a user group and should you start one?

  Discover what a user group is, how it can benefit your business, and key steps to start one for building stronger customer connections.

  Feb-11-2025

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  ONLINE COMMUNITIES

  9 knowledge management use cases for brands with examples

  Explore real-world knowledge management use cases, from improving customer support to enhancing employee onboarding or protecting organizational expertise.

  Feb-05-2025

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  CUSTOMER SERVICE

  6 ways knowledge management improves customer service

  Find out how knowledge management can transform your customer service by improving response times, consistency, and overall service quality.

  Feb-04-2025

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  ONLINE COMMUNITIES

  Guide to creating community programs for every stage of the customer journey

  Learn how to design impactful community programs across every stage of the customer journey—acquisition, conversion, onboarding, engagement, and retention—and unlock strategies to build thriving communities that fuel growth.

  Jan-27-2025

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  ONLINE COMMUNITIES

  Customer-led growth: What it is & why you need to focus on it

  Customer-led growth focuses on the customer to fuel growth. Learn how to develop a CLG strategy that enhances loyalty and creates lasting value here.

  Jan-27-2025

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  ONLINE COMMUNITIES

  8 steps to establish, launch, and grow a community from expert Brian Oblinger

  This 8-step guide, inspired by Brian Oblinger's expert strategies from the Community Learning Labs webinar series, teaches you how to build and grow a thriving online community.

  Jan-13-2025

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  ONLINE COMMUNITIES

  11 best practices for online community moderation

  Want an engaging and thriving online community? It all starts with proper moderation. Discover these 11 best practices to build a positive space.

  Jan-13-2025

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  ONLINE COMMUNITIES

  Why customer knowledge management is essential for brands

  Unlock business growth with customer knowledge management. Learn how to improve operations, enhance customer experiences, and drive success.

  Jan-09-2025

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  ONLINE COMMUNITIES

  4 examples of great online communities and what makes them work

  Learn how four leading brands built great online communities, borrow from their playbooks, and connect with your customers in new and meaningful ways.

  Jan-09-2025

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