Digital Contact Center
Agent efficiency, automation, and operational insights
Data is everything. We partner with leading technology companies — like SAP, Adobe, Salesforce, and more — to power personalized experiences with all the data at your fingertips and make your teams more efficient.
Manage all your company’s relationships and interactions with customers and potential customers, with our CRM partners, to improve business relationships and grow your business.
Analyze data and deliver actionable information and insights to help executives, managers, and workers make informed business decisions.
Automate, route, and respond to customer interactions with bots and never miss a chance to sell or help your customers. We integrate with any chatbot and also offer our own — Khoros Bot.
We partner with deep listening platforms to bring structure and meaning to the voices of billions of people, so you can make decisions that truly fit with consumer and buyer needs.
Respond to and moderate user reviews and recommendations of best restaurants, shopping, nightlife, food, entertainment, things to do, services, and more at scale.
We partner with CFM platforms that empower employees to improve the customer experience by capturing and acting on customer experience insights in one place.
Communicate with your team and integrate the people, content, and tools your team needs to be more engaged and effective with these powerful collaboration tools.
Manage marketing processes and multifunctional campaigns, across multiple channels, automatically with our powerful marketing automation partners.
Enable your team to collaborate in the cloud, get content to market faster, and maximize the impact of marketing assets with a streamlined content management platform.
Make your content go even further with content syndication and showcase it in multiple places, like in your brand-owned community.
Make your content exciting and drive engagement with our video, broadcast, and event partners. Make it easy to host and publish video and broadcast content with our partners.
We integrate with link shortener services to create and share branded URL links with custom domains at scale to help your brand stand out in the links you publish from Khoros.
Manage the risk in your company’s electronic communications with cloud-based capture, archiving, and supervision solutions across multiple channels.
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