Digital Contact Center
Agent efficiency, automation, and operational insights
Brand communities get 75% of traffic from organic search by combining dynamic forums and blogs with expert community management, while cutting costs with user-generated content.
Because organic search results result in 8.5x higher click rates, and communities average a lower bounce rate and higher time on page, new visitors to communities are more likely to stick around to make purchases and become loyal customers.
“Making connections through community is core to our business.”
— Anna Wu, Core Host — Communities, Airbnb
Let us show you what Khoros can do.
The Khoros Communities solution was born out of gaming communities in 2001, and has since evolved through a combination of behavioral science and experience building hundreds of enterprise communities to provide the most effective way to engage people around a shared purpose.
“Our continued growth makes it crucial to have one place for users to connect, and Khoros makes it possible.”
— Jbid Kissel, Director of Community Support, Powerschool
Customers will tell you how to improve and grow your business if you just give them a place to do it — a brand-owned community built on Khoros is the perfect place for exactly that. Here’s the community-driven engagement we power:
Ideas boards, groups, robust roles, ranks, and permissions structure to encourage and reward customer feedback.
Sophisticated analytics and conversational insights to easily distill and understand what is delighting and upsetting your customers.
“Khoros helps us provide as many engagement opportunities as possible and grow engagement through our community for Adobe users.”
— Keith Buchanan, Digital Experience Community Engineering Architect, Adobe
Modern enterprises require more partnership and collaboration than ever before to deliver solutions in a timely way to the broadest possible markets.
This tour will show you how to supercharge your Khoros Community moderation using Accelerated Community Management.
Download the IDC MarketScape Report to see how Khoros was positioned.
Check out our comprehensive guide to learn how community syndication can help brands place user-generated content anywhere on their websites.
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