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When Bell Canada saw an increase in service calls, they deployed a “digital-first” strategy that cut support costs and increased customer satisfaction.
ONLINE COMMUNITIES | ON-DEMAND WEBINAR
Watch the on-demand webinar to discover how Cisco reimagined its product-focused community into a dynamic customer success hub.
Nov-11-2024
KHOROS COMMUNITIES | COMMUNICATIONS SERVICE PROVIDER
Three Irelands' community improves support resolutions, boosts product innovation, and increases sales conversions.
Oct-08-2024
Watch the on-demand webinar to learn how PTC provides specialized community support for nearly 800,000 engineers and developers across many complex products and time zones.
Sep-24-2024
ONLINE COMMUNITIES | VIDEO
Hear BluePrism walk through their journey of putting community and customer experience before their organizational structure
Aug-07-2024
Gain insights on navigating a community platform transition with Allison Fasching, Director of Community at LogicMonitor.
Jul-03-2024
AI | TIPSHEET
In this Q&A, Customer Care Manager at Samsung Benelux shares insights and lessons learned from the contact center's 10-year digital transformation.
Jun-13-2024
Through expanding its knowledge base, Netapp has helped more people solve problems using intelligent data infrastructure
Jun-11-2024
Sky, a leading UK telecommunications company, successfully supports 2 million customers digitally with an enhanced online community using bots, messaging, and more.
Jun-04-2024
KHOROS COMMUNITIES | TECHNOLOGY
Renewed focus on community through ongoing collaboration, learning paths and digital tools leads to stronger financial results for Upwork members
May-31-2024
When world events impact freelancers, Upwork offers stability through its online community
May-13-2024
Watch this on-demand webinar to hear Nima Lawlor-Baniamer, Senior Product Owner for Community and Social at Sky, the powerhouse UK broadband, TV, and mobile provider, discuss considerations for fully integrating community into your digital ecosystem and serving customers end-to-end.
Apr-23-2024
SMARTY uses their community create a dialogue with customers to foster engagement.
Apr-16-2024
Cybersecurity experts from around the world rely on Palo Alto Networks to stay up-to-date on rapidly evolving best practices.
At the height of the COVID-19 Pandemic, Zoom scales their customer service to keep a rapidly growing customer base satisfied.
Apr-13-2024
By putting relationships at the center of its online community, Canon U.S.A. improves customer engagement and support.
Apr-12-2024
KHOROS SERVICE | COMMUNICATIONS SERVICE PROVIDER
Through timely responses and community-driven engagement, STIHL reaches folks sharing brand love, seeking support, and so much more.
Mar-20-2024
Keeping a pulse on common concerns allows Three Ireland to transform its digital service strategy to meet customers where they are
Mar-01-2024
To provide its customers with more efficient and accurate service, Vodafone Germany united its digital service management.