Turning The Great Resignation into The Great Retention: 5 ways leaders can automate to save money & limit agent attrition

Reduce contact center agent attrition

In the midst of The Great Resignation, brands are doing all they can to reduce attrition — especially in contact centers. That’s why Khoros conducted a research study of high-level contact center stakeholders at major brands in almost every B2B and B2C industry. We asked them which practices and investments were most important for keeping agents around for the long term. This crucial information can help any brand improve their customer support organization.

In this whitepaper, we share five key insights for brands looking to bolster agent experience without sacrificing customer satisfaction. We also showcase how today’s most advanced customer support solutions are giving organizations a leg up over their competitors. Read the whitepaper today to learn more.