AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
The automation command center for next-level efficiency
Add automation to every customer interaction
Khoros AI gives brands a single command center to build automations, deploy seamlessly to every channel, then measure efficiency and optimize customer experience.
Drive savings for service, revenue for marketing
Khoros AI delivers more efficient self-service journeys, more precise social campaigns, and more cross-functional insights — all powered by your brand voice and knowledge.
Integrate to any AI service or automation
Khoros AI achieves next level flexibility and control, using one system to orchestrate AI parameters and brand safety controls across any combination of built-in or third party AI services.
Learn how renowned global telcos harness AI and automation, and get expert tips to accelerate your implementation.
Find out how innovative tech companies around the globe harness AI and automation, and get expert tips to accelerate your journey.
Learn how leading banks and financial institutions harness AI and automation, and get expert tips to accelerate your path to success.
See how top retailers and e-commerce giants harness AI and automation, and get expert tips to accelerate your implementation.
Automate more than 50% of inbound conversations.
Use Khoros LLM, intent management tools, and intuitive flow building UI to design omnichannel bots that can resolve highly contextual or complex inquiries. Build chatbots instantly using generative AI trained on your website, knowledge bases, and previous customer interactions.
Supercharge agent efficiency and knowledge bases.
Analyze conversations in real-time and equip agents with manually configured or AI-generated responses, guides, or knowledge base content. Automatically tag and summarize conversations, and re-train AI models based on common escalation cases or successfully resolved conversations.
Manage universal AI tagging, rules, and automation.
Rely on just one tool to understand, classify, route, and respond to every conversation across inbound and outbound customer journeys. Integrate with back-end systems and third party AI services, then customize and control generative AI settings, parameters, and knowledge sources.
Give moderators time back.
Streamline moderation and keep your forums clean by using AI-driven spam management and content filtering for posts, replies, tags, DMs, and member profiles. With pre-built profanity and flood protection models, community managers can engage more efficiently and author high-value posts faster.
Build better bots faster using your community.
Use your support forums and knowledge bases to instantly build faster self-service experiences, like generative AI chatbots and smarter federated search. Khoros automatically adds new knowledge, suggests new community content, and easily manages AI parameters to help you ensure consistent, brand-safe interactions.
COMING SOON
Surface trends, opportunities, and tangible savings.
Ingest and classify every conversation by intent, sentiment, and emotion to understand community impact. Map common journeys to pinpoint valuable self-service content to promote, identify points of friction, and spot sales and marketing opportunities for deeper engagement.
Protect your brand from bad actors.
Rely on pre-trained obscenity AI models that can detect potentially offensive images and language across categories like violence and nudity, then prevent them from being published.
Publish faster and smarter with tools for campaign builders.
Automatically tag and label uploaded content and conversations to easily route between teams for approvals, plus predictive AI to suggest the most optimal publishing time based on historic engagement and performance data.
Create higher performance content in less time.
Get recommendations on brand-approved alternate copy using built-in generative AI tools. Automatically generate alt-text from a single post, or post copy from a single link.
TRUSTED BY
Define the exact knowledge and historic data used to train your brand-specific models and constrain your generative AI bots from making off-topic decisions. Manage global settings for every model in one place, including generative freedom, knowledge sources, response length, etc.
Rely on human supervisors and approval paths to review any automatically generated knowledge or content before it’s changed or published. Machine-learned enhancements to knowledge or automatically generated content are served up to admins in a clear, simple environment to one-click approve, reject, or modify.
Ensure data remains protected in transit and at rest with industry-standard security certifications and Khoros-wide adherence to principles of least privilege. Customize any re-training schedules or supervision requirements and prevent brand-specific data from flowing back into 3rd party AI services.
Customize the built-in guard rails in Khoros’ post-processing services to ensure AI generated content is accurate and aligned to brand voice and guidelines. Inspect audit logs and version controls to quickly understand potential changes to output, then revert or remediate.
Leverage generative AI services that achieve the top standards in preventing bias, discrimination, and unethical behavior. For use cases and enterprises with specific contextual bias concerns, like recruiting or finance, Khoros AI can connect to industry-specific LLMs and AI services that have been pre-validated to prevent these specific outcomes.
Confidently harness the power of AI and automation to scale digital customer engagement