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Customer Stories

Digital self-service and online communities: The ultimate cheat sheet

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Digital self-service is one of the keys to happy customers. In fact, most customers want to find answers for products on their own without reaching out to live support. So how can your business up its digital self-service game? With online communities.

Online communities are a hub of information where you can drive customers to problem-solve and connect with other customers. Learn more about digital self-service, what customers want, and how online communities can support your strategy with this cheat sheet.