CUSTOMER STORY
Three Ireland
Three Ireland transforms it’s digital strategy to help customers overcome challenges.
![Three ireland listing](https://assets.khoros.com/v3/case-studies/three-ireland-listing.jpeg)
EXECUTIVE SUMMARY
With over 3.7 million customers, Three Ireland is Ireland’s largest mobile telecommunications provider. The company strives to support a better-connected life for its customers through its products, services, and mobile network. To deliver its award-winning service, Three Ireland keeps a pulse on common customer concerns.
Post-COVID, that meant creating an in-store experience that matched its digital service platform and guiding customers to faster solutions using chatbots and always-on group hubs. As a result of Three Ireland’s customer attentiveness, the company’s “Right First Time” customer scores increased by 9% and its net promoter score saw 7.3% growth.
“At Three, we always challenge ourselves to do better for our customers. We strive to provide them with a better-connected life through meaningful products, best-in-class service and a connected network experience”
– Patrick OBrien, Digital Services Lead at Three Ireland