We're proud to be named among the top social suites providers with the highest score in the strategy category. We believe this report shows how our unified platform does more than just core social capabilities and is the best option for enterprise buyers who want to go beyond social media.

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Khoros named a leader in the IDC MarketScape:

Worldwide Collaboration and Community Applications 2021 Vendor Assessment

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Trusted by 2,000+ of the world's top brands

Why we’re here:

From messaging, chat, social media, reviews, and SMS, to owned and channel-based digital communities, we help brands harness the power of human connection across every digital interaction to stay all-ways connected.

Why you’re here:

You’re a customer service executive who understands how messaging and automation can modernize your contact center.

You’re a customer experience champion who knows how a brand community can deflect support costs and increase loyalty.

Or, you’re a marketing leader who needs a social media marketing solution that scales with big businesses.

Customer-first, enterprise-level software and services

Contact Center

Contact Center
Communities
Social Media Management
CX Insights

Scale digital care on the channels customers prefer, made more powerful with automation

Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
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Host a vibrant space for people to connect, get answers, and share experiences

Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
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Simplify social media marketing operations to build and protect your brand

Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
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CX software to organize customer interaction data

in one place

The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
- Aggregate all sources of customer contact and feedback
- Classify each customer interaction with a taxonomy unique to your business
- Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
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A leader in customer satisfaction

Differentiated by award-winning services

Strategic Services

Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.

Product Coaching

Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.

Professional Services

Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.

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