Platform

Khoros Care

Digital customer care on every channel

Messaging | Modern Chat | Chatbot | Social

Khoros Communities

Online brand communities for enterprises

Khoros Marketing

Social media marketing & listening

Social Marketing | Social Listening | Experiences

Integrations

Channel and tech integrations to provide a seamless customer experience

By solution

For digital customer care

Agent care efficiency and contact center insights

For community engagement

Self-service support, education, and collaboration

For social media management

Content management, publishing, and governance

Khoros is your award-winning, AI-powered partner for today's
digital-first CX world

We help brands harness the power of human connection across every digital interaction to stay all-ways connected.

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Innovation across the platform to deliver seamless experiences

See what's new at Khoros

Innovation across the platform to deliver seamless experiences

See what's new at Khoros

Why we’re here:

From messaging, chat, social media, reviews, and SMS, to owned and channel-based digital communities, we help brands harness the power of human connection across every digital interaction to stay all-ways connected.

Why you’re here:

You’re a customer service executive who understands how messaging and automation can modernize your contact center.

You’re a customer experience champion who knows how a brand community can deflect support costs and increase loyalty.

Or, you’re a marketing leader who needs a social media marketing solution that scales with big businesses.

A leader in customer satisfaction

Customer-first, enterprise-level software and services

Care

Care
Communities
Marketing

Scale digital care on the channels customers prefer, made more powerful with automation

Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
Learn about Khoros Care
Host a vibrant space for people to connect, get answers, and share experiences

Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
Learn about Khoros Communities
Simplify social media marketing operations to build and protect your brand

Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
Learn about Khoros Marketing

Differentiated by award-winning services

Strategic Services

Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.

Product Coaching

Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.

Professional Services

Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.

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