Products

Khoros Care

Digital customer care on every channel

Messaging | Modern Chat | Chatbot | Social

Khoros Communities

Online brand communities for enterprises

Khoros Marketing

Social media marketing & listening

Social Marketing | Social Listening

Integrations

All the major social channels work with our software

By solution

For digital customer care

Agent care efficiency and contact center insights

For community engagement

Self-service support, education, and collaboration

For social media management

Content management, publishing, and governance

Digital care,
online communities,
& social media software
for big businesses

Built from Spredfast and
Lithium Technologies

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Why we’re here:

Khoros helps enterprise brands connect with customers.
We do that with our three software solutions designed to scale digital care, build brand communities, and optimize social media marketing.

Why you’re here:

You’re a customer service executive who understands how messaging and automation can modernize your contact center.

You’re a customer experience champion who knows how a brand community can deflect support costs and increase loyalty.

Or, you’re a marketing leader who needs a social media marketing solution that scales with big businesses.

Customer-first, enterprise-level software and services

Care

Care
Communities
Marketing

Scale digital care on the channels customers prefer, made more powerful with automation

Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
Learn about Khoros Care
Host a vibrant space for people to connect, get answers, and share experiences

Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
Learn about Khoros Communities
Simplify social media marketing operations to build and protect your brand

Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
Learn about Khoros Marketing

Differentiated by award-winning services

Strategic Services

Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.

Product Coaching

Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.

Professional Services

Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.

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