Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
You spend too much money on bad CX.
Give customers and teams the easy digital experiences they deserve.
Khoros delivers efficient and effective omnichannel engagement the right way.
Our unified platform eliminates an expensive patchwork of tools to empower contact center leaders and marketers, identify opportunities to improve CX, and more.
One AI-powered agent desktop for voice and digital to deliver seamless customer experiences.
proven increase in agent efficiency.
54 point NPS improvement after switching from email to messaging.
Unified social listening, planning, and publishing to fuel enterprise value.
reductions in time spent managing social media campaigns.
GM achieved an 80% active adoption rate worldwide.
Brand communities to foster genuine peer-to-peer interaction and self-service.
ROI in three years with Khoros.
Cisco realized ~$54.2M in case deflection savings.
Conversational data analysis and industry-leading AI to improve customer experience.
Doordash turned to Khoros to reduce costs and understand customer needs.
There are many customer engagement platforms on the market — but we’re not just selling software. We’re the undisputed leader in partnering with customers to build better customer engagement.
Khoros simple and effective agent platform provides us with the flexibility to allow new agents to hit the ground running and permits our support team to shift focus quickly in real-time from queue to queue to best manage our volume. Our overall complaint resolution has increased by approx. 21% from last year.
— Sr Manager, Performance
Through social listening and daily moderation in partnership with the Khoros team, we created the brand’s persona and an engagement strategy to bring Target's personality to life. Within the first year, the Target Twitter account saw a 57% increase in total engagements. The most engaged content of the year received over 149K total engagements and successfully tapped into the Target experience while staying true to the Twitter culture. For this work, we received a Shorty Award for overall Twitter presence.
— Sr. Marketing Manager, Social Content Strategy
Khoros [platform] provided the solution we needed. Where our legacy solution previously limited us in our ability to unite disparate community sites, deep dive into granular analytics, streamline moderation, enable single sign-on, organize content, and quickly and continuously make platform improvements based on user feedback, Khoros enables us to do all this and more. Although there are several other reasons for us choosing Khoros, a final reason to mention is the strategic guidance and recommendations the Khoros team can provide based on their experience in enterprise communities for nearly 20 years.
— Lead, Google Cloud Customer Community
Khoros' technology helped Zoom focus on delivering a happy experience for our customers, especially when it came to providing a support platform for collaboration and helpful solutions. Our Zoom Community's metrics were staggering and a testament to Khoros’ impact. Not only did it garner over 130K registered users, but it pulled in over 8.6M page views and 3.9M unique visitors! Content contribution was equally impressive — clocking in at 45K posts and over 2K accepted solutions.
— Senior Manager, Global Community
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