Unified engagement for digital CX

Create exceptional AI-powered customer experiences
and uncover smarter insights with brand communities,
conversational commerce, and social media management.
Khoros is the enterprise choice for digital-first
customer engagement.

Trusted by 2,000+ of the world's top brands

Why we’re here:

From messaging, chat, social media, reviews, and SMS, to owned and channel-based digital communities, we help brands harness the power of human connection across every digital interaction to stay all-ways connected.

Why you’re here:

You’re a customer service executive who understands how messaging and automation can modernize your contact center

You’re a customer experience champion who knows how a brand community can deflect support costs and increase loyalty.

Or, you’re a marketing leader who needs a social media marketing solution that scales with big businesses.

Why you are here

Customer-first, enterprise-level software and services

  • ripples

    Scale digital care on the channels customers prefer, made more powerful with automation

    Connect and serve customers across messaging, reviews, communities, and social media.

    • Reduce support costs
    • Improve customer experience
    • Operate with unmatched insight and automation

    Care on your customers’ terms — and yours.

  • ripples

    Host a vibrant space for people to connect, get answers, and share experiences

    Create a network where your prospects, customers, and partners engage around a shared purpose.

    • Unlock self-service to improve support
    • Increase engagement, retention, and growth
    • Build value with your customers

    Host your community to grow your business.

  • ripples

    Simplify social media marketing operations to build and protect your brand

    Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

    • Drive efficiency and promote collaboration
    • Get insights faster to do more of what works
    • Enterprise-level governance to control access and approvals

    Marketing to connect with customers — at scale.

  • ripples

    CX software to organize customer interaction data 

    in one place

    The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.

    • Aggregate all sources of customer contact and feedback

    • Classify each customer interaction with a taxonomy unique to your business

    • Visualize data down to the individual interaction in one application

    An omnichannel customer experience for an omnichannel world.

A leader in customer satisfaction

  • Award g2crows
  • Tech cares
  • Award trustradius
  • Award capterra
  • Award stevie
  • Inc 500
  • Software reviews

Differentiated by award-winning services

Strategic Services

Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.

Product Coaching

Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.

Professional Services

Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.

Strat services

Here's what Khoros can do for you

  • Deflect calls and support costs
  • Increase customer satisfaction and loyalty
  • In-house experts in social media and community management for Khoros customers
  • Social media governance and approvals
  • In-app messaging
  • Integrate into data and business systems tech
  • Customers can get answers from peers
  • Social media intelligence through listening and insights
  • Proactive customer engagement

Ready to see how Khoros can help?

We’re here to show how Khoros can help you connect with your customers — on their digital channel of choice.