Our unified platform eliminates an expensive patchwork of tools to empower contact center leaders and marketers, identify opportunities to improve CX, and more.

Contact Center

Contact Center
Social Media
Community
CX Insights

Engage contact center agents and customers in every channel

One AI-powered agent desktop for voice and digital to deliver seamless customer experiences.

30%

proven increase in agent efficiency.

More on ROI

54 point NPS improvement after switching from email to messaging.

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Supercharge social media management

Unified social listening, planning, and publishing to fuel enterprise value.

40%

reductions in time spent managing social media campaigns.

More on ROI

GM achieved an 80% active adoption rate worldwide.

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Grow trust, build brand advocacy, and deflect support volume

Brand communities to foster genuine peer-to-peer interaction and self-service.

578%

ROI in three years with Khoros.

More on ROI

Cisco realized ~$54.2M in case deflection savings.

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Gain powerful customer insights across every touchpoint

Conversational data analysis and industry-leading AI to improve customer experience.

Doordash turned to Khoros to reduce costs and understand customer needs.

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Trusted brands trust the Khoros Platform

Read our customer stories

The proof is in the people

There are many customer engagement platforms on the market — but we’re not just selling software. We’re the undisputed leader in partnering with customers to build better customer engagement.

Learn more about our Strategic Services

Khoros simple and effective agent platform provides us with the flexibility to allow new agents to hit the ground running and permits our support team to shift focus quickly in real-time from queue to queue to best manage our volume. Our overall complaint resolution has increased by approx. 21% from last year.

— Sr Manager, Performance
Through social listening and daily moderation in partnership with the Khoros team, we created the brand’s persona and an engagement strategy to bring Target's personality to life. Within the first year, the Target Twitter account saw a 57% increase in total engagements. The most engaged content of the year received over 149K total engagements and successfully tapped into the Target experience while staying true to the Twitter culture. For this work, we received a Shorty Award for overall Twitter presence.

— Sr. Marketing Manager, Social Content Strategy
Khoros [platform] provided the solution we needed. Where our legacy solution previously limited us in our ability to unite disparate community sites, deep dive into granular analytics, streamline moderation, enable single sign-on, organize content, and quickly and continuously make platform improvements based on user feedback, Khoros enables us to do all this and more. Although there are several other reasons for us choosing Khoros, a final reason to mention is the strategic guidance and recommendations the Khoros team can provide based on their experience in enterprise communities for nearly 20 years.

— Lead, Google Cloud Customer Community
Khoros' technology helped Zoom focus on delivering a happy experience for our customers, especially when it came to providing a support platform for collaboration and helpful solutions. Our Zoom Community's metrics were staggering and a testament to Khoros’ impact. Not only did it garner over 130K registered users, but it pulled in over 8.6M page views and 3.9M unique visitors! Content contribution was equally impressive — clocking in at 45K posts and over 2K accepted solutions.

— Senior Manager, Global Community