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The case for a digital care solution

Analyst Reports

Khoros is named a Leader in the Forrester Wave™: Social Suites

Khoros named a leader in the IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment

How Google’s Business Messages helped NAB serve more customers digitally

Turning The Great Resignation into The Great Retention: 5 ways leaders can automate to save money & limit agent attrition

A retail use case for Khoros Digital Customer Engagement platform

An airline use case for Khoros Digital Customer Engagement

Brands that feel the beat: Using cultural insights to execute on your strategy

Gartner® Customer Experience Management Framework

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How DoorDash used Khoros to help exceed expectations

How we use Khoros Bot to increase leads and community registrations

How the SAP Concur community team used customer input to pivot fast

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Community, Everywhere Webinar

Community Syndication Video

Unlocking Online Community Engagement

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How Microsoft Shifted from Support to True Engagement with Khoros Communities

How Samsung’s Community Transforms Support and Empowers Customers

How National Instruments Built Their Global Social Media Presence with Audience Demographics

Planning for the Future & Growth of Your Community

How Brands Can Align To Today’s Changing Customer Behaviors

Gamification: Turning Rewards and Recognition into Brand Engagement

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How Visa Customized Their Online Community with Khoros to Boost Engagement

How USAA optimizes social media customer service for greater efficiency

Consorsbank’s Investment in Community Improves Customer Satisfaction Rating

Conversations, not clicks: How bots and messaging drive revenue

4 solutions for customer care in the finance industry

The case for a digital care solution

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How Sky more than doubled engagement during an unprecedented year

How Jawwy doubled digital care volume, cut costs, and raised CSAT

Samsung improved NPS by 50+ points with Facebook Messenger

How Rogers Became the World's First Telecom Provider to Offer Customer Care on Facebook Messenger

How Spectrum Streamlined Customer Care with Khoros

How Sprint Turned Around Its Community with Khoros

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How DoorDash used Khoros to help exceed expectations

How Orvis identified and resolved friction across the customer journey

British Gas Leveraged Khoros Care for Better Social Customer Care

Stubhub Rocks Social Customer Service with Khoros Care & Marketing

How Sony Europe Built a Vibrant Online Community

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