Ebook

Smart social report: Key trends impacting brands in 2020

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We used Khoros Intelligence to create an in-depth look at how networks, industries, brands, influencers, and social media users have responded to the first half of 2020 on social media.
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Webinar

Webinar: Community Strategies for Better Experiences

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Are you using best practices to manage your online brand community? This webinar breaks down the 2020 State of Community Management research from the Community Roundtable.
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Tipsheet

The do’s and don’ts of chatbot conversation design

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Chatbots are powerful tools for customer service — but only when they’re designed correctly. Learn how to create positive and efficient interactions for both your customers and agents.
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