Community Learning Labs Full Series

Celebrating Innovation in Online Communities and Customer Engagement

In today’s fast-paced digital world, every brand aims to create loyal, satisfied customers. However, only a few rise above by embracing innovative yet customer-centric strategies on modern digital channels to deliver seamless and personalized brand experiences.

ONLINE COMMUNITIES | GUIDE

Starting a community program content package

Take your community program from concept to reality with this all-in-one resource. Inside, you'll find all the tools you need to guide you through every stage of starting a successful community.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How Cisco reimagined its product-focused community for customer success

Watch the on-demand webinar to discover how Cisco reimagined its product-focused community into a dynamic customer success hub.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #5: Launching your community - part 1

Explore key steps for launching a community in Session 5 of Community Learning Labs. Learn about creating a launch plan, establishing governance structures, setting guidelines, and integrating essential systems.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #2: Maintaining knowledge to ensure GenAI governance, control, and safety

Explore the pivotal role of knowledge management on data safety and precision and the promising, yet undefined, future of AI regulations and liability.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #4: Evaluating and selecting the right software vendor

Best practices and tools to research, evaluate and select the right community software vendor.

ONLINE COMMUNITIES | VIDEO

Strategic governance and moderation in online communities

Watch this 30-minute panel discussion to learn key strategies for building a governance framework to mitigate risks and maintain community standards.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action: Redefining Customer Service Series

A three-part webinar series with guest speakers from leading analyst firm IDC covers key GenAI use cases in customer service, mastering GenAI controls and safety, and the importance of brand knowledge as the new fuel powering AI tools.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #1: Best practices for GenAI in customer service

Explore GenAI use cases, along with current trends, priorities, deployment tactics, and future challenges and opportunities in customer service.

ONLINE COMMUNITIES | TEMPLATE

Online Community Business Case Template

Ready to pitch your business case for an online community? Use our free template to outline your brand's needs, challenges, and a strategic plan for successful implementation.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #3: Building a business case and getting internal alignment

In the third session of the Community Learning Labs series, Brian Oblinger walks through building a business case and garnering internal alignment for your community.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs Full Series

Get guidance and best practices from community expert, Brian Oblinger, as you define your community strategy, select a vendor, implement the solution, and continue to drive long-term growth.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #2: Setting the vision and strategy for your community

In the second session of the Community Learning Labs series, Brian Oblinger helps you turn your community vision into a strategy you can implement and into KPIs you can track and report on.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How PTC creates customized experiences to build connections

Watch the on-demand webinar to learn how PTC provides specialized community support for nearly 800,000 engineers and developers across many complex products and time zones.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #1: Understanding why brands turn to communities

Discover why top brands invest in online communities and the substantial benefits they offer to your customers and bottom line.

CUSTOMER SERVICE | CHECKLIST

Building a social media customer service strategy for success

This checklist is for support leaders looking to optimize their social care strategy. From building a strong foundation to optimizing workflows, don’t miss a detail with this helpful list.

ONLINE COMMUNITIES | VIDEO

Community before egos: A conversation with BluePrism

Hear BluePrism walk through their journey of putting community and customer experience before their organizational structure

CUSTOMER SERVICE | EBOOK

Tech customer service: Mastering social media support

Strategies, benchmarks, and trends for tech companies to elevate their social media customer service.