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The Social Media Surthrival Guide for Enterprises 2023

Is your social media marketing strategy built to adapt to constant change? Our in-house professionals and knowledgeable partners guide you through five steps to reach your goals despite economic headwinds. Learn to optimize the resources at your disposal with this eBook!

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Analyst Reports

Analyst Report

Khoros is named a Leader in the Forrester Wave™: Social Suites
Analyst Report

Khoros named a leader in the IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment

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Checklist

Online Community RFP Checklist
The Enterprise Edge Episode 1: Navigate changing social media channel networks & business models
Webinar

Agent Assist 101: Enhancing Customer Service Efficiency
Infographic

Marketer’s quick guide: Five steps to turn execs into ABM sellers
Tipsheet

The Future of Employee Advocacy: Q&A with Cameron Brain
Whitepaper

5 ways service leaders can automate to improve agent efficiency, limit attrition, and save costs
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How we use Khoros Bot to increase leads and community registrations
Case Study

How the SAP Concur community team used customer input to pivot fast
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Community engagement

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Community, Everywhere Webinar
Video

Community Syndication Video
Webinar

Unlocking Online Community Engagement
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Tech

Case Study

How Microsoft Shifted from Support to True Engagement with Khoros Communities
Case Study

How Samsung’s Community Transforms Support and Empowers Customers
Case Study

How National Instruments Built Their Global Social Media Presence with Audience Demographics
Webinar

Planning for the Future & Growth of Your Community
Webinar

How Brands Can Align To Today’s Changing Customer Behaviors
Webinar

Gamification: Turning Rewards and Recognition into Brand Engagement
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Financial services

Case Study

How Visa Customized Their Online Community with Khoros to Boost Engagement
Case Study

How USAA optimizes social media customer service for greater efficiency
Case Study

Consorsbank’s Investment in Community Improves Customer Satisfaction Rating
Webinar

Conversations, not clicks: How bots and messaging drive revenue
Ebook

4 solutions for customer care in the finance industry
The case for a digital care solution
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Telecommunications

Case Study

How Sky more than doubled engagement during an unprecedented year
Case Study

How Jawwy doubled digital care volume, cut costs, and raised CSAT
Case Study

Samsung improved NPS by 50+ points with Facebook Messenger
Case Study

How Rogers Became the World's First Telecom Provider to Offer Customer Care on Facebook Messenger
Case Study

How Sprint Turned Around Its Community with Khoros
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Retail & distribution

Case Study

British Gas Leveraged Khoros Care for Better Social Customer Care
Case Study

Stubhub Rocks Social Customer Service with Khoros Care & Marketing
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How Sony Europe Built a Vibrant Online Community
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The Social Media Surthrival Guide for Enterprises 2023

Analyst Reports

Khoros is named a Leader in the Forrester Wave™: Social Suites

Khoros named a leader in the IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment

Online Community RFP Checklist

The Enterprise Edge Episode 1: Navigate changing social media channel networks & business models

Agent Assist 101: Enhancing Customer Service Efficiency

Marketer’s quick guide: Five steps to turn execs into ABM sellers

The Future of Employee Advocacy: Q&A with Cameron Brain

5 ways service leaders can automate to improve agent efficiency, limit attrition, and save costs

View all

How we use Khoros Bot to increase leads and community registrations

How the SAP Concur community team used customer input to pivot fast

View all

Community, Everywhere Webinar

Community Syndication Video

Unlocking Online Community Engagement

View all

How Microsoft Shifted from Support to True Engagement with Khoros Communities

How Samsung’s Community Transforms Support and Empowers Customers

How National Instruments Built Their Global Social Media Presence with Audience Demographics

Planning for the Future & Growth of Your Community

How Brands Can Align To Today’s Changing Customer Behaviors

Gamification: Turning Rewards and Recognition into Brand Engagement

View all

How Visa Customized Their Online Community with Khoros to Boost Engagement

How USAA optimizes social media customer service for greater efficiency

Consorsbank’s Investment in Community Improves Customer Satisfaction Rating

Conversations, not clicks: How bots and messaging drive revenue

4 solutions for customer care in the finance industry

The case for a digital care solution

View all

How Sky more than doubled engagement during an unprecedented year

How Jawwy doubled digital care volume, cut costs, and raised CSAT

Samsung improved NPS by 50+ points with Facebook Messenger

How Rogers Became the World's First Telecom Provider to Offer Customer Care on Facebook Messenger

How Sprint Turned Around Its Community with Khoros

View all

British Gas Leveraged Khoros Care for Better Social Customer Care

Stubhub Rocks Social Customer Service with Khoros Care & Marketing

How Sony Europe Built a Vibrant Online Community

View all

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