Community operations: Get started with Hubspot

From support forums aimed to provide user assistance, the Hubspot community has turned into a critical component of the Hubspot marketing function with a community of products, communities of practices, and executive advocacy support.

The idea of structuring community support and operations in a dedicated team emerged in 2022 to provide a better experience for community members and managers. 

Watch this video to learn:

• The 101 of community operations: Why you should consider it, what you should be mindful of (hint, it is the user experience)

• How to get started: Team, remit, scope, first tasks

• How to scale your operations team to processes, tech stack, automation, and web development

Speaker: Tiphaine Cuisset, Community Operations, Hubspot