Community Sephora Example 16x9

What is Khoros Communities?

Previously known as Lithium Community, Khoros' community software and services help brands connect with their customers to grow existing relationships and build new ones. Khoros Communities gives you a branded, interactive platform for spreading knowledge that transforms search, evaluation, purchase, and support interactions into valuable learning experiences.

Use Communities to:

  • Multi users

    Acquire new customers

    Mature communities average 70 percent of traffic from search engines

    Be easier to find and instantly offer value to prospects by hosting conversations in your community. Add authentic, trusted content to every part of the customer journey with our Community Syndication feature.

  • Crisis monitoring

    Accelerate resolution

    >41 percent faster issue resolution

    Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions.

  • Trajectory change

    Unlock customer value

    Community members spend 2 - 10x more than non-members

    Uncover new product ideas and service improvements from the customers who know and use you the most, while driving traffic and conversion.

  • Multi payments

    Reduce service costs

    85 percent of customer interactions will be self-service in 2022

    An online community and self-service knowledge base, where customers can quickly find answers, is a trusted, interactive way to scale support by customers, for customers.

  • Influence

    Create customers for life

    25-percent increase in customer retention

    Investing in a community demonstrates to customers that you are dedicated to solving problems for them. People recognize that effort and reciprocate — creating a virtuous cycle that builds loyalty for every new community member.

Related resources

More solutions from Khoros