Digital-first, unified engagement hub
We help brands create digital spaces where customers can get answers, connect with peers, and share new ideas. We’d love to show you how.
Khoros Communities gives you a branded, interactive platform to transform search, evaluation, purchase, and support interactions into connected learning experiences.
Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions; any time, anywhere. Deflect support inquiries by enabling customers to easily find the information they need.
Customers expect instant answers and authentic engagement. A community is a space to engage directly with peers and experts at any time, at scale.
Crowdsourcing knowledge and building experts means you can answer more questions faster: a key differentiator when everyone needs answers they can trust and verify instantly.
“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”
— Senior Program Manager, Microsoft
Let us show you what Khoros can do.
Scale to enterprise requirements: Robust management includes 100+ configurable permissions, support multiple communities and languages in a single instance
Operationalize community management. Beyond simple approvals: automatic tagging, routing, and prioritization. No other community solution provides community management at scale.
Own your data and take action easily with real-time analytics, shareable dashboards, and benchmarks from 400+ brand communities with billions of visitors.
Save time and maintain healthy communities with configurable spam management, profanity and abuse detection, workflow automation for moderators, and industry-leading privacy and security.
Motivate participation and deepen engagement. Motivate customers to engage with your brand and each other. Encourage sharing and help build trust.
Place community content throughout your website and make every customer interaction a conversation. Embed FAQs from forums. Automate purchase validation from product feedback.
Communities are complex, living entities. Only Khoros combines 20 years of experience with the technology, support, and insights needed to ensure your community grows to support your customers, employees, partners, and beyond.
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How to provide self-service support and loyalty through community?
Reduce support costs and build knowledge with community-driven self-service. Increase retention and loyalty by hosting transparent, direct online conversations, and connecting customers with each other.
Do you need to prove and extend community value?
Khoros has the data, tools, and expertise to help brands and our customers prove value, manage efficiently, and get the most out of their investments.
What channel integrations do you need?
Khoros Communities connects and integrates with any technology stack to be built onto your web domain. Streamline communication with your community through our Slack integration. You can also embed your community content throughout your site through Community Syndication.
“The Visa Developer community page is the most visited page on the Visa Developer Center. We have increased users by more than 124% with more engagement than ever before.”
— Director of Community, Visa
Let us show you what Khoros can do.
Khoros offers full-service community management across a variety of channels and use cases. Knowing each brand’s needs are different, we’ll create a tailor-made community management plan to meet specific community management needs. Our expertise includes:
Development & Launch Services: Bring your community ambitions to life with the team that has launched more successful communities that any other company. We have deep experience integrating Community with the leading Identity Providers (Single Sign-On) and Customer Relationship Management (CRM) services. Migrating data from an existing source? Not a problem. We have migrated hundreds of communities, with the least disruption possible.
Ongoing Management: Scale your team with contract resources to manage, moderate, and monitor your community.
return on investment in 3 years with Khoros Communities
Discover the value you can unlock with our business value calculator. We’re here to help leading enterprises reduce support costs and grow by increasing customer revenue and retention.
We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine online brand communities with digital customer care and social media for the highest ROI.
Serve customers on their digital channels of choice with smart automation and operational analytics.
Orchestrate, govern, and measure social media campaigns that drive business results.
“We want the Samsung Member Community to be the destination for customers to find peer-to-peer support and for our most loyal customers to connect around Samsung products.”
Senior Program Manager, Digital CX, Samsung Electronics America