KHOROS COMMUNITIES

The community management software digital-first businesses rely on.

Build an online community that keeps customers 
coming back

TRUSTED BY

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It’s hard to create a community that works for customers, execs, and teams who oversee it.

Customers only join if they can self-serve, share ideas, and get instant answers. Leaders want rapid ROI. Yet the teams who build and manage it often feel under-prepared or under-resourced to deliver.

Not with Khoros. 

Our next gen community management software enables companies to build and scale communities faster, with far fewer resources. With 25 years of experience, world-class services, and 100s of thriving communities, we help you create a community that lasts.

BENEFITS

Reduce service & support costs

Your business can’t afford to waste agent time on simple requests. Deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and your brand. Uncover and resolve issues fast through a one-to-many approach.

CAPABILITIES

Community content management icon

Community content management

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Community moderation

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Community automation

Reduce service and support costs
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Microsoft Power BI saves +$1 million a month in deflected support call costs.

CAPABILITIES

Explore Khoros community management software

  • Khoros Communities 1

    Community design

    Design a brand-approved community without custom code. Get expert-created templates and a simple, drag-and-drop interface to customize page layouts, navigation, brand themes and more.

  • Khoros Communities 1

    Community interaction styles

    Cultivate two-way dialogue with members. Use a host of built-in styles to fuel interaction, including blogs, discussion forums, Q&A, feedback and ideas, private messages, and more.

  • Khoros Communities 1

    Content management

    Produce high-quality community content quickly. Let subject matter experts craft visual posts or articles with ease. Tag, review, edit, and schedule go-live fast. Archive content to remove noise.

  • Khoros Communities 1

    Community moderation

    Make members feel valued. Review posts and conversations from across your community. Respond, approve, or reject in seconds. Get advanced tools for high-volume agent response.

  • Khoros Communities 1

    Community automation

    Help moderators work smarter not harder. Let AI pick-up on discussion intent and sentiment. Use automation to filter, tag, prioritize, route, and remove offensive content.

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    Community gamification

    Motivate behavior that fuels member participation. Score 80+ activities, produce leaderboards, and spotlight champions.

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    Community analytics

    Keep your community healthy and engaged. Use dashboards, reports, and benchmark data to track visits, usage,

Administration, integrations and security

Community Administration

We empower you to tailor settings, user roles, and permissions to your unique business.

Enterprise System Integrations

We make it easy to connect your community to your company’s data and systems.

Security & Compliance

We commit to protect your company and your customers.

CUSTOMER SUCCESS

Community cs 1

“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”

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Sandy Rivas
Senior Program Manager
Microsoft

Community cs 2

“After successfully piloting and achieving business objectives, obtaining a positive ROI, and receiving favorable feedback from our user base, senior executives readily invested in the Community without opposition.”

Bell logo

Imad Daoud
Senior Manager, Digital Support
Bell Canada

Community cs 3

“Every one of us holds part of the answer to our customers’ questions. Our Community allows us to ensure that our customers benefit from the power of our collective intelligence.”

Schneider logo navy

JP Bonnafoux
VP Growth & Success, Digital Business
Schneider Electric

Community cs 4

“The Community has transformed our support organization. We have greatly improved the customer experience by providing our members with digitally relevant, expert information at the right time, in the right place, with minimal effort.”

Qlink logo

Suzanne Macaluso
Sr. Advisor, Digital Platforms
Qlik

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      Frequently asked questions

      Communities FAQ

      Companies create brand communities for many different purposes. The most successful communities start with a clearly articulated vision and one primary objective and executive sponsor. A vision helps a brand attract an audience with similar needs, and build the community to deliver what members need and expect from that community. The most common use cases for communities include:

      • Customer service, support and customer success community

      • Product or service innovation community

      • Developer, partner or expert network for fostering knowledge and resources

      While most communities start with a primary purpose, it often becomes a valuable resource for many business functions and needs. Communities offer a rich, always-on source of customer insight and feedback. This insight can fuel product innovation, marketing campaigns, new market or segment growth strategies, merger and acquisition ideas, and more. Within a well-established community, companies also discover brand ambassadors, influencers and customer advocates who champion their brand. With all the user-generated content, online communities also fuel organic search results.