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Webinar: How USAA Uses Group Hubs
Hear about USAA’s strategy to drive customer engagement in their own community using Khoros Group Hubs
What is Khoros Communities?
Previously known as Lithium Community, Khoros' community software and services help brands connect with their customers to grow existing relationships and build new ones. Khoros Communities gives you a branded, interactive platform for spreading knowledge that transforms search, evaluation, purchase, and support interactions into valuable learning experiences.
Use Communities to:
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Acquire new customers
Mature communities average 70 percent of traffic from search engines
Be easier to find and instantly offer value to prospects by hosting conversations in your community. Add authentic, trusted content to every part of the customer journey with our Community Syndication feature.
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Accelerate resolution
>41 percent faster issue resolution
Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions.
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Unlock customer value
Community members spend 2 - 10x more than non-members
Uncover new product ideas and service improvements from the customers who know and use you the most, while driving traffic and conversion.
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Reduce service costs
85 percent of customer interactions will be self-service in 2022
An online community and self-service knowledge base, where customers can quickly find answers, is a trusted, interactive way to scale support by customers, for customers.
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Create customers for life
25-percent increase in customer retention
Investing in a community demonstrates to customers that you are dedicated to solving problems for them. People recognize that effort and reciprocate — creating a virtuous cycle that builds loyalty for every new community member.
By creating our own branded communities, we are able to build a trusted environment and social engagement experience.
— Sr. Social Engagement & Community Strategist
Khoros has fundamentally changed the way Cisco creates and consumes knowledge in Technical Services.
— Program Manager, Cisco.com Digital Support Experience
How Constant Contact Puts the Customer Experience First
We chose Khoros as a partner because of their community experience and expertise. Now we can consult with our account manager about business decisions, and we can consult with the services team about strategic decisions.
— Aaron Blackwell
Senior Program Manager, Digital CX Samsung Electronics America
Related resources
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Crowdsourcing Customers
In our ebook, we show how your brand can leverage the power of peer influence to acquire more customers than traditional marketing alone ever could.
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Online Community RFP Checklist
Download this checklist to help you evaluate the critical capabilities in an online community.
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Unlocking Community Engagement
We have partnered with The Community Roundtable to explore these concepts and guide you through potential solutions and successful case studies.
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IDC Market Note Report on Khoros Engage 2019
This IDC Market Note reviews announcements made at the inaugural Khoros Engage conference in 2019.
