What is Khoros Community?
Previously known as Lithium Community, Khoros' community software and services help brands connect with their customers to create and empower dynamic human networks. Khoros Community gives you a branded, interactive platform for spreading knowledge that transforms search, evaluation, purchase, and support interactions into valuable learning experiences.
Use Community to:
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Acquire new customers
Mature Communities average 70 percent of traffic from search engines.
Be easier to find and instantly offer value to prospects by hosting conversations in your community. Add authentic, trusted content to every part of the customer journey with Commmunity Syndication.
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Accelerate resolution
>41 percent faster issue resolution.
Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions.
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Unlock customer value
Community members spend 2 - 10x more than non-members
Uncover new product ideas and service improvements from the customers who know and use you the most, while driving traffic and conversion.
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Reduce service costs
85 percent of customer interactions will be self-service in 2022
An online community and self-service knowledge base, where customers can quickly find answers, is a trusted, interactive way to scale support by customers, for customers.
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Create customers for life
25-percent increase in customer retention
Investing in a community demonstrates to customers that you are dedicated to solving problems for them with or without your product. People recognize that effort and reciprocate — creating a virtuous cycle that builds loyalty for every new community member.
Without our Khoros-powered community to enable peer-to-peer help, we would not be able to sustain such rapid growth while maintaining a high customer satisfaction score.
— VP of Customer Success & Support
By creating our own branded communities, we are able to build a trusted environment and social engagement experience.
— Sr. Social Engagement & Community Strategist
Khoros has fundamentally changed the way Cisco creates and consumes knowledge in Technical Services.
— Program Manager, Cisco.com Digital Support Experience
How Constant Contact Puts the Customer Experience First
How Visa Customized their Community with Khoros to Boost Engagement
IDC Market Note Report on Khoros Engage 2019
This IDC Market Note reviews announcements made at the inaugural Khoros Engage conference in 2019. Download the report to learn more.
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