Online brand communities
for big businesses

We help brands create digital spaces where customers can get answers, connect with peers, and share new ideas. We’d love to show you how.

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Everything you want from online brand communities — and a whole lot more.

Khoros Community gives you a branded, interactive platform to transform search, evaluation, purchase, and support interactions into connected learning experiences.

Build a self-service knowledge hub to enable instant customer support and success.
Attract more visitors and build trust: Make yourself easier to find by hosting authentic and secure conversations.
Increase innovation and delight: Uncover new ideas and improve service by engaging and empowering dedicated experts.
Expert community management: Real-time analytics, advanced moderation tools, and robust content management foster more productive and positive engagement.
Integrations: Power your community and increase your team’s efficiency. Use our Slack and Zoom integrations to never miss a chance to connect with your community.

Khoros named a leader in the IDC MarketScape:

Worldwide Collaboration and Community Applications 2021 Vendor Assessment

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Trusted by more than 2,000 brands

What our customers are saying

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How our online community platform helps your brand

Reduce support costs and accelerate resolution

Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions; any time, anywhere. Deflect support inquiries by enabling customers to easily find the information they need.

Increase brand awareness & loyalty

Customers expect instant answers and authentic engagement for an increasing variety of questions. A community is a space to engage directly with peers and experts at any time, for any topic, at scale. Hosting these conversations helps a brand attract new search traffic and keeps people returning for more.

Improve customer experience

Crowdsourcing knowledge and building experts means you can answer more questions faster: a key differentiator when everyone needs answers they can trust and verify instantly.

Take a look at Atlas, the Khoros community

“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”

— Senior Program Manager, Microsoft

0%
response rate in 48 hours or less
0M+
savings in support costs each month

Product used: Khoros Communities

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Ready to see for yourself?

Let us show you what Khoros can do.

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A leader in customer satisfaction

Award-winning communities for enterprise brands

Unmatched scale & performance

Scale to enterprise requirements: Robust management includes 100+ configurable permissions, support multiple communities and languages in a single instance
Enhanced moderation & workflows

Operationalize community management. Beyond simple approvals: automatic tagging, routing, and prioritization. No other community solution provides community management at scale.
Data at your fingertips

Own your data and take action easily with real-time analytics, shareable dashboards, and benchmarks from 400+ brand communities with billions of visitors.
Robust spam management, privacy, and security

Save time and maintain healthy communities with configurable spam management, profanity and abuse detection, workflow automation for moderators, private message escalation for sensitive interactions, and industry-leading privacy and security.
Gamification

Motivate participation and deepen engagement. Motivate customers to engage with your brand and each other. Encourage sharing and help build trust.
Community Syndication

Place community content throughout your website and make every customer interaction a conversation. Embed FAQs from forums. Automate purchase validation from product feedback. Watch video

You’ve got options. Why choose Khoros Communities?

Communities are complex, living entities. Only Khoros combines 20 years of experience with the technology, support, and insights needed to ensure your community grows to support your customers, employees, partners, and beyond.

Expert services for successful enterprise communities combine the most robust technology with 20+ years of experience.

Analytics and management tools to drive ROI easily measure and benchmark performance. Advanced moderation and management tools to efficiently scale.

Bespoke, extensible brand experiences a fully configurable platform lets you match your unique brand experiences, and then embed anywhere.

Advanced engagement and gamification Increase traffic and engagement with advanced tools like community syndication and sophisticated gamification.

Seamlessly integrate into business systems such as CRM, SSO, Marketing Automation, LMS and much more.

Things to think about

How to provide self-service support and loyalty through community?

Reduce support costs and build knowledge with community-driven self-service. Increase retention and loyalty by hosting transparent, direct online conversations, and connecting customers with each other.

Do you need to prove and extend community value?

Khoros has the data, tools, and expertise to help brands and our customers prove value, manage efficiently, and get the most out of their investments.

What channel integrations do you need?

Khoros Communities connects and integrates with any technology stack to be built onto your web domain. Streamline communication with your community through our Slack integration. Seamlessly gain face time with your community via our direct integration with Zoom. You can also embed your community content throughout your site through Community Syndication.

Learn more about integrations

“We partnered with Khoros to build an elegant way to address difficult issues.”

— Community Manager, SKY UK

0%
CSAT score
0m
Average time to resolution

Product used: Khoros Communities

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Want a demo?

Let us show you what Khoros can do.

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Award-winning services because software is only part of the solution

Khoros offers full-service community management across a variety of channels and use cases. Knowing each brand’s needs are different, we’ll create a tailor-made community management plan to meet specific community management needs. Our expertise includes:

Community Strategy
Great communities are intentional and have a clear purpose. Our industry-leading Community Strategists can work with you to articulate the purpose, goals, and measurable objectives for your community, and provide a roadmap of capabilities that are aligned with your business needs.
Experience Design
Khoros offers user journey mapping, heuristic analysis, and design workshops for brand conscious customers that are looking to provide a unique community experience to their audiences.
Development & Launch ServicesEnablement & technical:
Technical services to customize, integrate, and optimize your community beyond standard offerings.Bring your community ambitions to life with the team that has launched more successful communities that any other company. We have deep experience integrating Community with the leading Identity Providers (Single Sign-On) and Customer Relationship Management (CRM) services. Migrating data from an existing source? Not a problem. We have migrated hundreds of communities, with the least disruption possible.
Consulting:
Guidance and strategy from experienced experts to help architect and build communities that meet your business goals.
Ongoing Management:
Scale your team with contract resources to manage, moderate, and monitor your community.

Learn more about Khoros Strategic Services

Let’s run the numbers

581%

return on investment in 3 years with Khoros Communities

Calculate your ROI

Discover the value you can unlock with our business value calculator. We’re here to help leading enterprises reduce support costs and grow by increasing customer revenue and retention.

Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine online brand communities with digital customer care and social media for the highest ROI.

Digital-first customer service

Serve customers on their digital channels of choice with smart automation and operational analytics.

Learn about Khoros Care

Social media marketing and management

Orchestrate, govern, and measure social media campaigns that drive business results.

Learn about Khoros Marketing

Ready to talk?

We can’t wait to show you how we can help your enterprise brand. We’re a digital-first brand and can help you engage customers like never before. Drop us a line.

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Related resources to learn more

Crowdsourcing Customers

Online Community RFP Checklist

Atlas: A Community for Digital Professionals

Amplify Community: A Guide to Community Syndication

The case for an online community management solution

How to level up your community engagement at every stage

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