What is Khoros Community?
Previously known as Lithium Community, Khoros' community software and services help brands connect with their customers to create and empower dynamic human networks. Khoros Community gives you a branded, interactive platform for spreading knowledge that transforms search, evaluation, purchase, and support interactions into valuable learning experiences.
Reduce service costs
85 percent of customer interactions will be self-service in 2022
An online community and self-service knowledge base, where customers can quickly find answers, is a trusted, interactive way to scale support by customers, for customers.
Create customers for life
25-percent increase in customer retention
Investing in a community demonstrates to customers that you are dedicated to solving problems for them with or without your product. People recognize that effort and reciprocate — creating a virtuous cycle that builds loyalty for every new community member.