Transform your contact center for the digital age

Deliver world-class digital experiences with an omni-channel engagement platform, conversational AI, and unmatched insights. Digital-first engagement cuts costs, drives revenue, and makes customers and agents happy.

Request a demo Watch the video

Everything you want from enterprise contact center software — and a whole lot more.

Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:

  • The right channels for the right reasons: Email to support the largest audience, Chat for your highest-traffic channels, Messaging for highest-growth opportunities, Social & Reviews on highest-visibility platforms, Voice for immediate resolutions and Community to offer the highest self-service option.
  • The right platform to increase customer NPS and maximize efficiency: Listening, queuing & routing workflows, unified conversation manager, chatbots & AI orchestration, workforce management & analytics, and open integrations.
  • The right information and processes at the right time: Empower agents with AI-powered guidance, workflows and operational analytics, so they can deliver your brand’s best customer experience.
  • The right agent experience: Give your agents a single, easy-to-use platform to manage all their digital conversations.

The best contact centers align people and technology to build a digital-first service funnel. We offer every stage in a single integrated platform.

  • Deflect inquiries to self-service communities and high FCR messaging channels to reduce volume by 15%

  • Contain inquiries with Khoros Bot and reduce volume by 25%

  • Serve customers in a single easy-to-use omnichannel platform and and increase agent efficiency by 40%

  • Aggregate and analyze all conversations with Khoros CX Insights to continuously reduce volume and improve service quality & efficiency

Learn about the Digital Service Funnel
Channels

Trusted by more than 2,000 brands

What our customers are saying

Reviews validated by trustradius logo trustradius logo

Read all reviews




Digital-first service that delights your customers, your budget, and your agents

Easiest-to-use conversation manager

An agent’s paradise

Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens. Empower agents to successfully handle any interaction with AI-powered assistance and use bots to handle repetitive, routine tasks.

Workforce management made easy

A manager’s dream 

Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.

Improve customer NPS with efficient technology

An executive’s priority 

Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification. Achieve holistic customer profiles that enable rich conversations and personalization that drive better customer experience and brand loyalty.

“We use what we learn from Khoros to inform our product development and our customer care strategy.”

— Global Director of Social Customer Care, HP

  • 0%
    year-over-year reduction in first response time
  • 0%
    year-over-year reduction in resolution time

Products used: Social Care, Communities

Read their story
Customer proof point 2
Product screenshots

Ready to see for yourself?

Let us show you what Khoros can do.

Request a Demo

A leader in customer satisfaction

  • Award g2crows
  • Award trustradius
  • Tech cares
  • Award capterra
  • Software reviews champion
  • Award stevie
  • Inc 500
  • Software reviews

Khoros has the right digital customer care products for your contact center

Khoros Bot
  • ripples
    Screenshot khoros bot

    AI-powered Khoros Bot to scale operations

    • Resolve top consumer intents with NLU-powered chatbots that detect customer intents and resolve inquiries with the right information and right self-service content

    • Support agents and automate processes with AI to suggest the best response and intelligently tag conversations by intent to increase precision and personalization

    • Improve over time with machine learning that refines intent detection and routing so that customers get the best possible agent or resource to resolve their inquiry
    Learn more about Khoros Bot
  • ripples
    Screenshot messaging

    Digital messaging on your customers’ channel of choice

    Multiple channels. Single platform.

    Khoros supports leading digital messaging channels used by contact centers, including Google’s Business Messages, Facebook Messenger, Whatsapp, Apple Messages for Business, WeChat, email, SMS, and messaging in your mobile app.

    Learn more about Messaging
  • ripples
    Screenshot modern chat

    Chat with customers in real-time or anytime

    A modern customer experience for web chat

    Chats end when you’ve taken care of the customer, not when the session times out. Asynchronous chat means higher resolution rates, less time wasted on repeat interactions, and greater customer satisfaction.

    Learn more about Modern Chat
  • ripples
    Screenshot social care

    Award-winning social care technology

    Monitor and respond on social channels

    • Unify multiple channels in a single engagement hub
    • Increase efficiency with advanced workflows and operational insights
    • Detect and mitigate social crises
    Learn more about Social Care

AI and ML automation framework: Air traffic control for digital customer care

With an open set of APIs, Khoros supports any automation provider, maximizing the opportunity for chatbots to automate conversations and enhance agents while minimizing the risk of a bad customer experience.

  • Conversation

    Conversation continuity

    The agent and bot are always in sync and fully aware of the context.

  • Protection

    Failover protection

    Khoros Automation Framework provides “air traffic control” and bot failover protection.

  • Reporting

    Resolution reporting

    Visualize the actual bot resolution rate and benchmark it to understand bot contribution to improved agent efficiency and CSAT/NPS.

You’ve got options. Why choose Khoros for your contact center?

We’ve been a leader in digital customer care for 10 years with 6 patents covering digital workflows.

  • Proven leaders and experts in service pioneering asynchronous workflows and operational management for ten years and has 6 patents in digital customer service.
  • Unbeatable in scale the most advanced workflows proven to support your biggest success or crisis.
  • Strength in the ecosystem and channels that are growing from email, chat, messaging, social, community forums, reviews, SMS, and more — we unify more diverse channels in one engagement hub, plus the easiest way to plug in new channels and AI.
  • Deepest operational analytics uniquely combine the deepest operational analytics with traditional call center metrics and customer experience.
  • Integrated with your business we invest heavily in our open platform and have built strong ecosystem partnerships and integrations. Supports any bot or automation service, out-of-the-box CRM connectors, any knowledgebase, and data reporting systems.

Screenshot options
Customer 3

Things to think about

How do you unify and scale your company’s digital customer service?

Unify customer support channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent.

Considering an upgrade in digital care?

Switch to the digital service platform that unifies all channels in a single view with the best scalability, ease-of-use, and operational analytics.

What channel integrations do you need? Every channel, for every customer

Khoros supports leading digital messaging channels — including email, web chat, SMS, Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Messages for Business, and messaging in your mobile app. We also integrate with all major social media networks, review platforms, and chatbots.

Learn more about our integrations
“Khoros allows us the opportunity to present the channel that is best for the customer, and on the device that they’re using at the time.”

— Web Applications Manager at Midco

  • 0%
    increase in call deflection rate
  • 0%
    reduction of click-to-call 1-800 number

Products used: Messaging, Modern Chat, Chatbot, Social Care

Read their story
Customer 13
Product screenshot 3

Want a demo?

Let us show you what Khoros can do.

Get in touch

Award-winning services because software is only part of the solution

Empowerment beyond initial deployment

The Khoros Enablement team delivers customized, dynamic implementation and training to ensure a successful launch, as well as access to experts and scalable resources to promote ongoing adoption, optimization, and change management.

The support you need, how you need it

Flexible offerings to meet the needs and preferences of your organization, your teams, and your individual platform users.

Your social care subject matter experts

Collaborate with our Enablement team to seamlessly map your business needs into Khoros for your contact center; creating workflows and reporting that elevates the experience not just for your customers, but for your team, as well.

    Services

    Let’s run the numbers

    517%

    return on investment in 3 years with Khoros

    Calculate your ROI

    Khoros helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value leading enterprises like yours you can unlock with our ROI calculator.

    Khoros is a platform for digital-first customer engagement

    We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.

    Online, brand communities

    Host a space where your customers can ask questions, solve problems, and share new ideas.

    Learn about Khoros Communities

    Social media marketing and management

    Orchestrate, govern, and measure social media campaigns that drive business results.

    Learn about Khoros Marketing
    “Having a secure, branded messaging strategy is very important for Sprint. Adding messaging to our platform in order to bring customers’ personal data into support conversations makes the customer feel more secure, and it makes our legal team feel more secure as well.”

    Senior Social Media Strategist, Sprint

    • 0%
      of all customer conversations now go to secure messaging
    • 0%
      remained in-channel through resolution, reducing call-backs

    Product used: Messaging

    Read their story
    Customer proof point 1

    Ready to chat?

    Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
    Get a demo

    Related resources to learn more

    Modernizing your contact center

     

    The Bot Balancing Act: Business Automation Strategies

     

    Why your customers hate your chat: And how to fix it

    The superhero of customer support: Messaging

     

    Digital Customer Care playbook

     

    Top Messaging channels