Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Deliver world-class digital experiences with an omni-channel engagement platform, conversational AI, and unmatched insights. Digital-first engagement cuts costs, drives revenue, and makes customers and agents happy.
Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:
The best contact centers align people and technology to build a digital-first service funnel. We offer every stage in a single integrated platform.
Deflect inquiries to self-service communities and high FCR messaging channels to reduce volume by 15%
Contain inquiries with Khoros Bot and reduce volume by 25%
Serve customers in a single easy-to-use omnichannel platform and and increase agent efficiency by 40%
Aggregate and analyze all conversations with Khoros CX Insights to continuously reduce volume and improve service quality & efficiency
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An agent’s paradise
Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens. Empower agents to successfully handle any interaction with AI-powered assistance and use bots to handle repetitive, routine tasks.
A manager’s dream
Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.
An executive’s priority
Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification. Achieve holistic customer profiles that enable rich conversations and personalization that drive better customer experience and brand loyalty.
“We use what we learn from Khoros to inform our product development and our customer care strategy.”
— Global Director of Social Customer Care, HP
Products used: Social Care, Communities
Let us show you what Khoros can do.
Support agents and automate processes with AI to suggest the best response and intelligently tag conversations by intent to increase precision and personalization
Multiple channels. Single platform.
Khoros supports leading digital messaging channels used by contact centers, including Google’s Business Messages, Facebook Messenger, Whatsapp, Apple Messages for Business, WeChat, email, SMS, and messaging in your mobile app.
A modern customer experience for web chat
Chats end when you’ve taken care of the customer, not when the session times out. Asynchronous chat means higher resolution rates, less time wasted on repeat interactions, and greater customer satisfaction.
Monitor and respond on social channels
With an open set of APIs, Khoros supports any automation provider, maximizing the opportunity for chatbots to automate conversations and enhance agents while minimizing the risk of a bad customer experience.
The agent and bot are always in sync and fully aware of the context.
Khoros Automation Framework provides “air traffic control” and bot failover protection.
Visualize the actual bot resolution rate and benchmark it to understand bot contribution to improved agent efficiency and CSAT/NPS.
We’ve been a leader in digital customer care for 10 years with 6 patents covering digital workflows.
How do you unify and scale your company’s digital customer service?
Unify customer support channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent.
Considering an upgrade in digital care?
Switch to the digital service platform that unifies all channels in a single view with the best scalability, ease-of-use, and operational analytics.
What channel integrations do you need? Every channel, for every customer
Khoros supports leading digital messaging channels — including email, web chat, SMS, Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Messages for Business, and messaging in your mobile app. We also integrate with all major social media networks, review platforms, and chatbots.
“Khoros allows us the opportunity to present the channel that is best for the customer, and on the device that they’re using at the time.”
— Web Applications Manager at Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care
Let us show you what Khoros can do.
The Khoros Enablement team delivers customized, dynamic implementation and training to ensure a successful launch, as well as access to experts and scalable resources to promote ongoing adoption, optimization, and change management.
Flexible offerings to meet the needs and preferences of your organization, your teams, and your individual platform users.
Collaborate with our Enablement team to seamlessly map your business needs into Khoros for your contact center; creating workflows and reporting that elevates the experience not just for your customers, but for your team, as well.
return on investment in 3 years with Khoros
Khoros helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value leading enterprises like yours you can unlock with our ROI calculator.
We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.
Host a space where your customers can ask questions, solve problems, and share new ideas.
Orchestrate, govern, and measure social media campaigns that drive business results.
“Having a secure, branded messaging strategy is very important for Sprint. Adding messaging to our platform in order to bring customers’ personal data into support conversations makes the customer feel more secure, and it makes our legal team feel more secure as well.”
Senior Social Media Strategist, Sprint
Product used: Messaging
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