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Get the most from our platform with Product Coaching
The Product Coaching Team’s focus is to increase satisfaction and improve product adoption for Khoros customers through complimentary, data-driven, proactive training sessions.
Product Coaches team up with the world’s top brands
Here’s the value of Khoros Product Coaching
- Proactive and intuitive: Usage data is analyzed, allowing our coaches to target you specifically, based on your personalized needs. If a coach notices that you’re not using a feature, they’ll reach out and offer to set up a session
- Data-driven: Our team is primarily focused on using a data-driven approach to identify the right users for the Product Coaching sessions offered. By targeting specific users that match the coaching plays we are running, we're effectively helping you at the perfect time.
- Complimentary service: Product Coaching is completely complimentary, making sure you’re always empowered to use our latest features, free of cost
- Efficient: We’ve delivered over 10,000 product coaching sessions in just a few years
“Khoros routinely offers Product Coaching sessions and we learn how to effectively use new elements of the platform while also forming meaningful, lasting relationships with Khoros team members. This focus on the customer is what sets Khoros apart from other vendors”
— Director of Brand Services, AAA National
Here’s how Khoros Product Coaching works
Our team of platform experts developed a full list of sessions based on the most frequent customer questions. If you don’t see what you need, you can request a custom session.
- Sessions are one-on-one, or with a small group, where we answer your questions across our entire platform, based on your needs and products used.
- These sessions are not recorded videos — you’ll schedule a day and time at your convenience for a session via Zoom Meeting with a Product Coach.
- You’ll share your screen while the coach guides you around specific areas, creating a hands-on learning environment and even allowing you to get real work done while on the call.
“I love Product Coaching. Khoros is such a powerful tool and a great partner. There's so much to learn, I get a lot of value from the standing monthly call to learn something new.”
— Social Media Manager, VNSNY
Ready to see for yourself?
Connect with our experts to see what Khoros can do for you.
A leader in customer satisfaction
Align Khoros expertise with your business needs, structure, and ecosystem
Khoros Professional Services has deployed our platform across hundreds of businesses in all verticals with unmatched experience. We ensure our partnership transforms your business and realizes the benefits you expect from Khoros.
“My Product Coach was lovely, absolutely great, and very knowledgeable. They explained which part of the broader tool I needed to look at to solve a particular query I had. They told me “nothing was too much trouble” which I find really handy.”
— Social Media Coordinator, Aviva
Expert services in online communities, social media, and customer service
The Khoros Strategic Services team is intensely focused, insanely smart, and radically innovative. Meet your new competitive advantage.
“We invested time with Product Coaching to learn as much as possible about the dashboards and analytics available to us. We used monitor walls to share publicly in our contact center our performance and also shared dashboards for more of an internal performance management view”
— Digital Conversations Channel Manager, British Gas
Want to see more?
We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.