Expert services in online communities, social media, and customer engagement strategy

Intensely focused, insanely smart, and radically innovative, the Khoros Strategic Services team is your new competitive advantage.

We’re the Khoros Strategic
Services team

A global team of bold thinkers with deep expertise in social media marketing, analytics, paid marketing, and digital care.

We develop and execute data-backed strategies that recharge your approach and push your brands to show up in meaningful and impactful ways.

We’re agile, curious, and proactive. But most importantly, we’re your partners. Your secret weapon, if you will – no matter if you need to build a plan from scratch or a team of experts to revamp your social and digital strategies.

    Khoros Strategic Services

    Trusted by the world’s top brands

    “The Khoros Strategic Services team has been an amazing partner for us. The team has become an extension of our team…"

    Director of Social Media and Digital Engagement at SeaWorld

    • 0%
      of community members who started negative conversations with SeaWorld converted to positive sentiment
    • 0%
      higher than average engagement rate on top performing trendy 1:1 content

    Products used: Strategic Services, Social Care, Social Marketing

    Seaworld case study

    How Khoros Strategic Services Developed an Employee Advocacy Program for National Instruments

    • 0%
      increase in Instagram followers within two weeks
    • 0K
      engagements on organic brand launch content

    Products used: Social Media Management, Strategic Services, EveryoneSocial

    Ni case study

    We support customers across the entire digital customer engagement journey.

    • Social strategy

      Social Strategy

      Laying the foundation to build or elevate organic social programs or paid strategies.

    • Brand love

      Brand Love

      Bringing your brand to life by creating meaningful, lasting customer relationships through digital interactions.

    • Community engagement

      Community Engagement

      Full social or owned community management services, from social care to chat bot strategy.

    • Analytics


      Collecting insights based on paid and owned social performance, so you understand the story that your data tells.

    • Trend tracking

      Trend Tracking & Cultural Relevance

      Real time identification of white space opportunities for relevant, timely brand activations.

    • Report

      CX Insights Reporting

      Developing data-driven and actionable reports based on your brand’s customer insights.

    “Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social media and attract new members to our brand.”

    — Director of Audience Development, Hagerty

    • 0%
      year-over-year total follower growth
    • 0%
      increase in Instagram impressions

    Products used: Khoros Social Marketing, Khoros Strategic Services

    Hagerty proof point

    Have a problem you can’t crack?

    A program that needs some extra love? We’re here and we’re ready.