Expert services in online communities, social media, and customer engagement strategy

Intensely focused, insanely smart, and radically innovative, the Khoros Strategic Services team is your new competitive advantage.

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We’re the Khoros Strategic Services team

A global team of bold thinkers with deep expertise in social media marketing, analytics, paid marketing, and digital care.

We develop and execute data-backed strategies that recharge your approach and push your brands to show up in meaningful and impactful ways.

We’re agile, curious, and proactive. But most importantly, we’re your partners. Your secret weapon, if you will – no matter if you need to build a plan from scratch or a team of experts to revamp your social and digital strategies.

Khoros Strategic Services

You’ve got options. Why choose us?

Our strength in numbers
We have over 200+ experts in community management, paid social, analytics, and content — all laddering up to holistic, ROI-driving strategic solutions.
Team of experts when you need us
Our team functions a little bit like an agency, but we focus primarily on social marketing and online communities. We can work with you as an extension of your team on that special project or for ongoing support.

Trusted by the world’s top brands

“The Khoros Strategic Services team has been an amazing partner for us. The team has become an extension of our team…"

— Director of Social Media and Digital Engagement at SeaWorld

72%
of community members who started negative conversations with SeaWorld converted to positive sentiment
180%
higher than average engagement rate on top performing trendy 1:1 content

Products used: Strategic Services, Social Care, Social Marketing

How Khoros Strategic Services Developed an Employee Advocacy Program for National Instruments

33%
increase in Instagram followers within two weeks
9K
engagements on organic brand launch content

Read their story

Products used: Strategic Services, Social Care, Social Marketing

We support customers across the entire digital customer engagement journey.

Social Strategy

Laying the foundation to build or elevate organic social programs or paid strategies.
Brand Love

Bringing your brand to life by creating meaningful, lasting customer relationships through digital interactions.
Community Engagement

Full social or owned community management services, from social care to chat bot strategy.
Analytics

Collecting insights based on paid and owned social performance, so you understand the story that your data tells.
Trend Tracking & Cultural Relevance

Real time identification of white space opportunities for relevant, timely brand activations.
CX Insights Reporting

Developing data-driven and actionable reports based on your brand’s customer insights.