CUSTOMER STORY
Palo Alto Networks streamlines customer service and connects cybersecurity specialists globally
Palo Alto Networks expanded their community to streamline customer service and connect cybersecurity professionals from across the world. This lead to a significant increase in support outcomes and community interactions.
EXECUTIVE SUMMARY
Palo Alto Networks is a threat intelligence provider with a mission to protect our digital way of life using cybersecurity solutions for networks, cloud-native applications, and more. The company expanded its LIVEcommunity forum to streamline customer service and promote knowledge sharing among its global customer base The result is a robust resource for cybersecurity professionals across the globe to improve their cybersecurity efforts and connect with each other.
In 2022, 38% of members reported successful support outcomes through their interactions with LIVEcommunity, translating into significant savings for Palo Alto Networks.
“By aligning our community content to the needs of our users, Palo Alto Networks has fostered a thriving environment that encourages active participation, knowledge sharing, and problem-solving interactions between our customers.”
– Cheryl Rasmussen, Global Communities
