Khoros is a platform for digital-first customer engagement

With more than 20 years of experience, we’re a global leader revolutionizing CX with software and services for digital care, messaging, chat, social marketing, and online communities.

History of Khoros

Khoros is building the future with expertise rooted in a long history of pioneering the science of digital customer engagement


  • 2022

    Khoros wins Content Marketing Award for Best Integrated Corporate Experience

  • 2022

    Khoros named a Leader in Data Quadrant Awards for social media management by SoftwareReviews

  • 2022

    Khoros wins MarTech Breakthrough Awards for Best Marketing Bot Solution

  • 2022

    Khoros named Champion in Emotional Footprint Award for social media management by SoftwareReviews

  • 2022

    Khoros recognized as “Top Rated” software by TrustRadius for third year in a row

  • 2022

    Khoros wins Silver Stevie for Corporate Social Responsibility Program of the Year in American Business Awards

  • 2022

    Khoros releases its inaugural Annual Impact Report

  • 2022

    Khoros recognized as one of the Best Places to Work by Built In for third year in a row

  • 2021

    Khoros wins Tech Cares Award by TrustRadius for second year in a row

  • 2021

    Khoros named Customers’ Choice in Gartner Peer Insights “Voice of the Customer” for social marketing management

  • 2021

    Khoros named a Leader in IDC MarketScape for collaborative and community platforms

  • 2021

    Khoros named a Leader by Forrester in Social Suites

  • 2021

    Khoros wins multiple Stevie awards in Sales & Customer Service categories for second year in a row

  • 2021

    Khoros acquires, an industry leader in bot automation

  • 2021

    Khoros acquires Topbox, an industry leader in analyzing customer sentiment

  • 2019

    Spredfast and Lithium formally announce their new name: Khoros

  • 2018

    Vista Equity Partners acquires Spredfast and merged it with Lithium to form Spredfast+Lithium

  • 2017

    Vista Equity Partners acquires Lithium

  • 2008

    Spredfast founded

  • 2001

    Lithium Technologies founded

Hear from some of our employees

Aditya Pandurang

"The best part about working at Khoros is the people. Everyone is really knowledgeable and passionate about their work, and they're always willing to help you out and guide you throughout your career."

— Aditya Pandurangi

Technical Manager, Engineering 

“Working as a Social Media Coordinator has allowed me to fall deeper in love with the community and all it represents. I’m proud of my accomplishments within Khoros thus far and have no doubt there will be more exciting things to come.”

— Nzola Diansunzuka-Nkufi

Social Media Coordinator

Nzola Diansunzuka Nkuf

Diversity & Inclusion

We’re stronger when we’re diverse, which means our business relies on having different voices and perspectives at the table. All backgrounds, national origins, races, religions, sexual orientations, ages, abilities, and family structures are welcome at Khoros.

  • Hiring Practices: Create hiring practices that diversify the candidate pool and remove biases from the selection process.
  • Internal Education & Awareness: Implement educational strategies that create a constantly evolving learning culture. Provide a platform to raise awareness of our employees, cultures, and communities
  • Community Involvement: Create partnerships with community organizations to help increase our connection to our communities
  • Company Procurement: Identify and utilize procurement opportunities from female and minority-owned business

Khoros Social Responsibility (KSR) Program

We’re proud to offer our software and services to women-owned and minority-owned businesses and nonprofits that do not currently have the capacity to invest in our offerings. This gives everyone at Khoros a chance to volunteer skills and services in support of the causes we care about and the chance to make a collective, positive impact on marginalized communities.

Equality and Transparency

We’re stronger when we’re equal and transparent. We are committed to equal pay across the organization as well as advocating for equality in the communities where we live and work. This is the kind of work that is never “done”, and we believe we should be vocal about the progress we still need to make.

Employee Resource Groups (ERGs)

ERGs are employer-recognized workplace groups voluntarily led by employees. These groups allow employees with commonalities to meet, support each other and produce a particular outcome that helps improve your business and their job satisfaction.

Khoros Network of Women (KNOW)

KNOW is an inclusive community of women and allies focused on professional development and connection. KNOW brings women together across a wide variety of backgrounds and experiences to bridge differences and harness our collective power.

The Root

To empower our Black stakeholders and foster a diverse workplace through cultural and educational events. We aim to create cultural awareness, generate discussions, and assist with recruitment efforts to exemplify a more diverse workforce.

La Khorriente

Provide visibility, community empowerment, and a sense of belonging for the Latinx and Hispanic employees and allies in and outside Khoros. We achieve our mission through inclusive initiatives designed to support and nurture relationships, in Khoros and the wider community.


Prioritize inclusion, education, and professional development for the Khoros’ LGBTQ+ community. Create a visible LGBTQ+ community who have fun, influence company policy, mentor each other professionally, and active in giving back to the LGBTQ+ community.


V*E*T*S is dedicated to building awareness around topics and resources for veterans, encouraging each other through shared experiences, career development, professional growth, and outward engagement in the community. This group brings together the unique background of military service and those who support the military and military service members, harnessing these strengths to better serve our veteran employees, their families, and our community.


Where we are

We have offices from Austin to Sydney to keep pace with our customers, who are busy in every time zone. We’re also open to remote work — especially for the safety of our employees.

Proud to be part of Vista Equity Partners

We have the resources to invest in the solutions and services our customers need. With the backing of Vista Equity, Khoros has the resources, access to connections, and leadership from founder and chairman, Robert F. Smith, to deliver the best solutions and services to our customers.