Align Khoros expertise with your business needs, structure, and ecosystem

Here’s the value of Khoros Professional Services

Building on well-honed project deployment methodologies, we look beyond initial deployment to customers’ long term success and evolution in the platform.

• Each Khoros deployment begins with a rigorous review and expansion of the business requirements captured during the sales process.

• We’re endlessly curious and bring our deep expertise with a broad collection of customers to the discussion to share best practices and explore the deep needs of your business.

• The team also looks deeply at how your business is organized and cultural elements that might impact deployment as inputs into the implementation and change management plans.

Change Management experts to guide you through implementation & enablement

Our team of Change Management leaders is here to help you achieve your goals and realize the value from choosing our platform. When you become a Khoros customer, we’ll make sure you’re set up for success, and that you seamlessly move from your old, siloed point-solutions to our unified engagement platform — including:

• Tips for engaging executives, managers, and agents to commit to the new, better way of working

• How to increase adoption of our platform and retention of your team with award-winning support from Khoros

• Ways to continuously optimize our platform to meet the needs of your business

"We worked with Khoros Professional Services to undertake a wholesale tune up of the Community Center. Our core business result is that hosts who are members of our community earn, on average, 2.5x more on Airbnb. This equates to millions of dollars of added value for both hosts and Airbnb."

— Community Lead, Airbnb

Khoros Professional Services is accountable to your success

The path to staying on-time and in-budget, while avoiding surprises, starts with proper scoping during the sales process followed by collaborative planning and regular, honest dialog throughout the deployment process.

• Our Customer Experience team works closely with your Account Executive to understand your goals and develop the just right set of services to accomplish them.

• This critical step ensures that your Professional Services project team is properly staffed and prepared to deliver against your unique needs.

• We ensure your teams are prepared to make the most of the platform with training custom-designed to your needs, developed and delivered by learning experts.

You’ve got options. What makes Khoros Professional Services different?

We will always be forthright about what we recommend to make you successful with our technology, how things are going, and how we can collaborate to improve.

• Partnership for the long haul, not a launch date, is the team’s north star.
• We are here to support you when you decide you need us, not because we’ve forced you to require us
• We empower your team and administrators to make an update within the platform when they’d like, with all of the knowledge and resources needed to do so.

"Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social media effectively."

— Alternative Care Strategies Manager, Spectrum

Plan far beyond initial deployment

The initial implementation of any technology rightfully receives a great deal of focus from customers and the Khoros Professional Services team. This key activity sets the foundation for long-term partnership and support for your business strategies.

• We know, however, that your business strategies, your users, your customers, and our technologies will be in a constant state of evolution. We acknowledge and plan during your deployment for this reality.

• In our initial and ongoing recommendations we will suggest the practices you can adopt to help keep your Khoros platform deployment fully optimized.

• While we are pleased to offer to put these practices to work on your behalf, it is also critical to us that you are fully empowered to manage your own deployment.

“For certain countries where there have been proactive efforts in insourcing output, Khoros has been the foundation of process creation and ways of working development. We currently have three countries where all three Danone businesses rely on Khoros for their daily operations.”

— Global Social Media Lead, Danone