Digital Contact Center
Agent efficiency, automation, and operational insights
Professional Services has deployed our platform across hundreds of businesses in all verticals with unmatched experience. We ensure our partnership transforms your business and realizes the benefits you expect from Khoros.
Building on well-honed project deployment methodologies, we look beyond initial deployment to customers’ long term success and evolution in the platform.
Project teams work with you to identify key stakeholders, plan for critical communications, develop a timeline that fits your priorities, identify internal collaborators to support integrations, and enable all users to take full benefit of the capabilities of the platform.
Our team of Change Management leaders is here to help you achieve your goals and realize the value from choosing our platform. When you become a Khoros customer, we’ll make sure you’re set up for success, and that you seamlessly move from your old, siloed point-solutions to our unified engagement platform — including:
Tips for engaging executives, managers, and agents to commit to the new, better way of working
How to increase adoption of our platform and retention of your team with award-winning support from Khoros
Ways to continuously optimize our platform to meet the needs of your business
“We worked with Khoros Professional Services to undertake a wholesale tune up of the Community Center. Our core business result is that hosts who are members of our community earn, on average, 2.5x more on Airbnb. This equates to millions of dollars of added value for both hosts and Airbnb.”
— Community Lead, Airbnb
Products used: Khoros Communities, Professional Services
Connect with our experts to see what Khoros can do for you.
The path to staying on-time and in-budget, while avoiding surprises, starts with proper scoping during the sales process followed by collaborative planning and regular, honest dialog throughout the deployment process.
We will always be forthright about what we recommend to make you successful with our technology, how things are going, and how we can collaborate to improve.
“Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social media effectively.”
— Alternative Care Strategies Manager, Spectrum
Products used: Khoros Care, Professional Services
We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.
The initial implementation of any technology rightfully receives a great deal of focus from customers and the Khoros Professional Services team. This key activity sets the foundation for long-term partnership and support for your business strategies.
“For certain countries where there have been proactive efforts in insourcing output, Khoros has been the foundation of process creation and ways of working development. We currently have three countries where all three Danone businesses rely on Khoros for their daily operations.”
— Global Social Media Lead, Danone
Products used: Khoros Marketing, Professional Services
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