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Khoros helps enterprise travel and hospitality brands embrace digital customer engagement with advanced customer service solutions, brand communities, and social media marketing.
Conquer the unique challenges of the travel industry with the comprehensive roster of enterprise technology from Khoros.
Connect and serve customers across messaging, reviews, communities, and social media.
Care on your customers’ terms — and yours.
Create a network where your prospects, customers, and partners engage around a shared purpose.
Host your community to grow your business.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
Marketing to connect with customers — at scale.
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
Aggregate all sources of customer contact and feedback
Classify each customer interaction with a taxonomy unique to your business
Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
Customers need detailed and attentive support from airlines — even more than brands in other industries. Khoros Care can help airlines improve customer service with advanced workflows and automations. But of course, that’s not the only way airlines must interact with customers. Social media and online brand communities are also vital touchpoints for customers, so top brands need to engage these channels as well in order to keep up. Whether your brand is driving engagement on social media or using modern chat to answer important questions digitally, we’ll also help you communicate with a personal, human touch that they won’t get from your competitors.
Enterprise lodging brands, like almost any other consumer-facing brand, can use Khoros solutions to increase customer support, engagement, and retention. Whether your organization needs to update travelers on improved safety protocols, help them check their reservation information with the convenience of SMS integration, or reward increased participation on an online brand community, Khoros can help.
The capabilities you need.
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