Travel & Hospitality

Digital customer care and social media marketing solutions for the travel and hospitality industries      

Khoros helps enterprise travel and hospitality brands embrace digital customer engagement with advanced customer service solutions, brand communities, and social media marketing.

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Exceed travelers’ customer service expectations with an innovative digital engagement platform

Conquer the unique challenges of the travel industry with the comprehensive roster of enterprise technology from Khoros.

Contact Center
  • ripples

    Scale digital care on the channels customers prefer, made more powerful with automation

    Connect and serve customers across messaging, reviews, communities, and social media.

    • Reduce support costs
    • Improve customer experience
    • Operate with unmatched insight and automation

    Care on your customers’ terms — and yours.

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  • ripples

    Host a vibrant space for people to connect, get answers, and share experiences

    Create a network where your prospects, customers, and partners engage around a shared purpose.

    • Unlock self-service to improve support
    • Increase engagement, retention, and growth
    • Build value with your customers

    Host your community to grow your business.

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  • ripples

    Simplify social media marketing operations to build and protect your brand

    Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

    • Drive efficiency and promote collaboration
    • Get insights faster to do more of what works
    • Enterprise-level governance to control access and approvals

    Marketing to connect with customers — at scale.

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  • ripples

    CX software to organize customer interaction data in one place

    The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.

    • Aggregate all sources of customer contact and feedback

    • Classify each customer interaction with a taxonomy unique to your business

    • Visualize data down to the individual interaction in one application

    An omnichannel customer experience for an omnichannel world.

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Provide better digital customer experiences across all touchpoints

Airlines

Airlines

Customers need detailed and attentive support from airlines — even more than brands in other industries. Khoros Care can help airlines improve customer service with advanced workflows and automations. But of course, that’s not the only way airlines must interact with customers. Social media and online brand communities are also vital touchpoints for customers, so top brands need to engage these channels as well in order to keep up. Whether your brand is driving engagement on social media or using modern chat to answer important questions digitally, we’ll also help you communicate with a personal, human touch that they won’t get from your competitors.

Read the United Airlines case study

Hotels and lodging brands

Enterprise lodging brands, like almost any other consumer-facing brand, can use Khoros solutions to increase customer support, engagement, and retention. Whether your organization needs to update travelers on improved safety protocols, help them check their reservation information with the convenience of SMS integration, or reward increased participation on an online brand community, Khoros can help.

Read the Airbnb case study
Hotels
Why

Why Khoros?

The capabilities you need.

  • With Modern Chat on Khoros, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s experience.
  • Content syndication for online communities on Khoros can help you get information updates to travelers quickly. Instead of having to search for FAQ pages or call customer service, travelers can see the latest on the front page of the community or website.
  • Not sure what people are saying about your brand on social media? Use Khoros Deep Listening to listen into conversations around the world in multiple languages, to really get a feel for consumer sentiment.
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Trusted by the world’s top travel brands

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Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
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Related resources to learn more

How Strategic Services Supports Customers

 

The CX Guide for Travel + Hospitality

 

Accelerated community management