Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Agents are the most valuable resource in a contact center and the most important system to invest in. Keeping agents happy and engaged is key to creating a great employee experience — because happy agents make happy customers.
The Khoros platform’s Suggested Responses is an agent-facing chatbot that automatically suggests the best responses for an agent to use during each turn of a conversation. It’s built using a brand’s historic conversation transcript data to train the NLP model to recognize intents and pair them with the most likely responses to resolve the inquiry.
Agents can quickly select the best response then edit it to personalize or add detail, saving time researching, referencing knowledge bases, and typing.
The list of suggested responses acts as a contextual training tool to reinforce the best answers to common scenarios agents will encounter.
“We feel very supported by our partnership with the Khoros team — and our agents do too.”
— Manuella De Roover, Social, Reviews, and Campaigns Manager, Sony Europe
Let us show you what Khoros can do.
When you’re responsible for multiple channels, multiple teams, and massive engagement volume, accurately tagging and quickly routing inbound contacts is impossible to do manually. Even if you have basic automation rules set up to tag based on keywords or specific entry points, managing and optimizing that system can be a titanic effort.
“Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers.”
— Kriti Kapoor, Global Director of Social Customer Care, HP
Our Natural Language Processing (NLP) engine makes it possible to deliver precise, intent-based classification, creating more accurate tagging that can be used to enable superior routing, prioritization, agent precision, and analytics.
More powerful than typical rule-based, keyword tagging systems that can be especially complex and difficult to maintain.
With AI-powered tagging, agents enter conversations with greater context, and managers can more granularly measure the volume, quality, and resolution rates of conversations based on their exact consumer intent.
“With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate.”
— Sandy Rivas, Senior Program Manager, Microsoft
Traditional customer service channels experience costly attrition rates as high as 80% to 100% per year. Khoros for Contact Centers provides a modern, digital care user-experience to agents with the ability to fluidly engage across all touchpoints, ultimately reducing turnover rates.
The intuitive agent dashboard consolidates channels, eliminates screen-switching and chair swivelling, equips agents with AI-powered widgets — all in service of creating happier agents.
This comprehensive whitepaper with original research shows how a digital contact center can help your brand reduce agent attrition.
Use the same strategies and tools as the world’s top brands to build and manage a world class contact center.
Discover how European Wax Center went from 6 agent platforms to 1 by integrating email into their Khoros platform.
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