A Definitive Buying Guide for Online Community Tech

Autumn Product Launch: Self-service chatbot builder, Zoom integration, & secure forms

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- For contact centers
  
  Agent efficiency, automation, and operational insights
  
  Messaging | Modern Chat | Chatbot | Social & Reviews
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
  
  Social Marketing | Social Listening | Experiences
- For CX Insights
  
  A unified, actionable view for world-class CX
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

An online community transforms your website into a social destination where you host the conversation – and reap the rewards of a deeper relationship with your customers. Download this checklist to help you evaluate the critical capabilities in an online community.

Download the Checklist

Looking to build an online community?

An online community creates a customer network where you can own the experience and the data, giving your customers a better way to engage with you and with each other. This provides trusted, engaging content for any customer issue at any time, at scale, and at a lower cost.

Finding community technology that’s right for your business and audience is key, as it must integrate seamlessly with enterprise systems, website, and mobile apps, while also giving you the flexibility needed to design a digital experience that represents the brand. To accomplish this when choosing and buying an online community technology, there are a number of details to consider.

Our Online Community RFP Checklist breaks down these details to consider, looking at them by:

Capability - Does the technology offer the core capabilities your business needs, such as mobile customization or real-time analytics?
Administration and configuration - You’ll need to harness flexible, fully configurable moderation tools and feature settings.
User experience - Does the tool you’re considering create a seamless experience for both community users and moderators/admins?
Analytics and reporting - The ability to measure community success in a way that translates to organization business objectives is key.
Customization and configuration - It’s important that your online community tool allows you to design a community experience that’s unique to your brand.
Content management - There will likely be multiple members of your team contributing to your online community, so you’ll need to be able to manage a high volume of content with effective team collaboration across multiple roles, departments, and types of media.
Gamification - These features can help to motivate participation and deepen engagement through game dynamics.
Integration capabilities - Integration will help you scale the needs of your business while utilizing existing technology investments.

Platform

By industry

Platform

By industry

Online Community RFP Checklist

Welcome back!

Download the Checklist

Looking to build an online community?

Why finding the right online community technology is so crucial