An online community transforms your website into a social destination where you host the conversation – and reap the rewards of a deeper relationship with your customers. Download this checklist to help you evaluate the critical capabilities in an online community.
An online community creates a customer network where you can own the experience and the data, giving your customers a better way to engage with you and with each other. This provides trusted, engaging content for any customer issue at any time, at scale, and at a lower cost.
Finding community technology that’s right for your business and audience is key, as it must integrate seamlessly with enterprise systems, website, and mobile apps, while also giving you the flexibility needed to design a digital experience that represents the brand. To accomplish this when choosing and buying an online community technology, there are a number of details to consider.
Our Online Community RFP Checklist breaks down these details to consider, looking at them by:
An online community transforms your website into a social destination where you host the conversation – and reap the rewards of a deeper relationship with your customers. Download this checklist to help you evaluate the critical capabilities in an online community.
We’re hard at work helping our customers through this crisis, and we’re launching a variety of offers and resources to help customers. If you’re facing any of these challenges or want access to the offers below, please contact your Customer Success Manager or contact us.
Digital-first customer service with Khoros Care
Many customers face a surge in support cases stemming from the crisis and are challenged to meet this demand with customer support working remotely. Moving support volume to digital channels, like modern chat and messaging, works well in remote-work environments and enables agents to help more customers faster. Khoros Care customers can seamlessly add these channels and be up and running in as little as 48 hours.
COVID-19 listening with Khoros Intelligence
More than ever, brands need to listen to and understand their customers’ needs and challenges. We’re helping brands get a detailed view into the impact of COVID-19 through Khoros Intelligence — an analytics tool usable by anyone, not just data analysts.
We’re offering Khoros Intelligence as a complimentary service for Khoros Marketing customers during this crisis. Get expert advice from our Strategic Services team for implementing this for your brand.
Best practices for managing through a crisis
Khoros represents more than 20 years of combined expertise in digital customer engagement. We’ve created a resource hub in our community, Atlas, to connect you with crisis management content and expertise, and will continue to build this resource in the weeks and months ahead.
To connect and get access to these offers, get in touch with us.