Platform

For digital customer service

Agent efficiency, automation, and operational insights

Messaging | Modern Chat | Chatbot | Social & Reviews

For community engagement

Self-service support, education, and collaboration

For digital marketing

Content management, publishing, and governance

Social Marketing | Social Listening | Experiences

CX Insights

A unified, actionable view for world-class CX

By industry

Financial services & insurance

Secure solutions to keep customer information safe

Telecommunications

Cutting-edge tech to innovate and inform your customers

Technology & software

Deep insights to keep a pulse on customer demands

Travel & hospitality

Real-time capabilities to stay connected with consumers

Retail & distribution

An integrated platform to nurture the customer journey

Platform

For digital customer service

Agent efficiency, automation, and operational insights

Messaging | Modern Chat | Chatbot | Social & Reviews

For community engagement

Self-service support, education, and collaboration

For digital marketing

Content management, publishing, and governance

Social Marketing | Social Listening | Experiences

CX Insights

A unified, actionable view for world-class CX

By industry

Financial services & insurance

Secure solutions to keep customer information safe

Telecommunications

Cutting-edge tech to innovate and inform your customers

Technology & software

Deep insights to keep a pulse on customer demands

Travel & hospitality

Real-time capabilities to stay connected with consumers

Retail & distribution

An integrated platform to nurture the customer journey

An online community transforms your website into a social destination where you host the conversation – and reap the rewards of a deeper relationship with your customers. Download this checklist to help you evaluate the critical capabilities in an online community.

Download the Checklist

Looking to build an online community?

An online community creates a customer network where you can own the experience and the data, giving your customers a better way to engage with you and with each other. This provides trusted, engaging content for any customer issue at any time, at scale, and at a lower cost.

Finding community technology that’s right for your business and audience is key, as it must integrate seamlessly with enterprise systems, website, and mobile apps, while also giving you the flexibility needed to design a digital experience that represents the brand. To accomplish this when choosing and buying an online community technology, there are a number of details to consider.

Our Online Community RFP Checklist breaks down these details to consider, looking at them by:

Capability - Does the technology offer the core capabilities your business needs, such as mobile customization or real-time analytics?

Administration and configuration - You’ll need to harness flexible, fully configurable moderation tools and feature settings.

User experience - Does the tool you’re considering create a seamless experience for both community users and moderators/admins?

Analytics and reporting - The ability to measure community success in a way that translates to organization business objectives is key.

Customization and configuration - It’s important that your online community tool allows you to design a community experience that’s unique to your brand.

Content management - There will likely be multiple members of your team contributing to your online community, so you’ll need to be able to manage a high volume of content with effective team collaboration across multiple roles, departments, and types of media.

Gamification - These features can help to motivate participation and deepen engagement through game dynamics.

Integration capabilities - Integration will help you scale the needs of your business while utilizing existing technology investments.

Platform

By industry

Platform

By industry

Online Community RFP Checklist

Welcome back!

Download the Checklist

Looking to build an online community?

Why finding the right online community technology is so crucial