Agent efficiency, automation, and operational insights
We help the world's biggest brands build high-performing communities to boost customer success and organic growth.
Khoros Communities provides a brand-owned destination for customers to engage, self-serve, collaborate, and educate each other on their products, experience, and service.
Introducing a game-changing new version of Khoros Communities — bringing a simpler, faster, and more powerful experience.
Cut costs by deflecting support call volume, improving agent efficiency, and lowering the total cost of ownership through streamlined operations and automation. Reduce acquisition costs by generating high-ranking user-generated content that attracts new customers and generates valuable brand-owned data.
Boost customer lifetime value by empowering post-sales success, streamlining information access across disparate blogs and knowledge bases, and enhancing the community experience through expert coaching and partnership.
Accelerate organic growth by fostering product awareness and adoption, enabling direct sales through peer recommendations, boosting customer advocacy by engaging with your most passionate customers, and turbocharging innovation with on-demand customer research and robust analytics.
“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”
— Senior Program Manager, Microsoft
Check out the latest episode of Fresh Features to see the newest Community product releases
Worldwide Collaboration and Community Applications 2021 Vendor Assessment
Scale to enterprise requirements: Robust management includes 100+ configurable permissions, support multiple communities and languages in a single instance
Operationalize community management. Beyond simple approvals: automatic tagging, routing, and prioritization. No other community solution provides community management at scale.
Own your data and take action easily with real-time analytics, shareable dashboards, and benchmarks from 400+ brand communities with billions of visitors.
Save time and maintain healthy communities with configurable spam management, profanity and abuse detection, workflow automation for moderators, and industry-leading privacy and security.
Motivate participation and deepen engagement. Motivate customers to engage with your brand and each other. Encourage sharing and help build trust.
Place community content throughout your website and make every customer interaction a conversation. Embed FAQs from forums. Automate purchase validation from product feedback.
Unlock limitless community success with Khoros, the reigning leader in empowering Fortune 100 success stories. Experience unparalleled value through constant innovation and groundbreaking tools, fueling community members, managers, and developers to create unrivaled online communities.
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How to provide self-service support and loyalty through community?
Reduce support costs and build knowledge with community-driven self-service. Increase retention and loyalty by hosting transparent, direct online conversations, and connecting customers with each other.
Do you need to prove and extend community value?
Khoros has the data, tools, and expertise to help brands and our customers prove value, manage efficiently, and get the most out of their investments.
What channel integrations do you need?
Khoros Communities connects and integrates with any technology stack to be built onto your web domain. Streamline communication with your community through our Slack integration. You can also embed your community content throughout your site through Community Syndication.
“The Visa Developer community page is the most visited page on the Visa Developer Center. We have increased users by more than 124% with more engagement than ever before.”
— Director of Community, Visa
Khoros offers full-service community management across a variety of channels and use cases. Knowing each brand’s needs are different, we’ll create a tailor-made community management plan to meet specific community management needs. Our expertise includes:
Development & Launch Services: Bring your community ambitions to life with the team that has launched more successful communities that any other company. We have deep experience integrating Community with the leading Identity Providers (Single Sign-On) and Customer Relationship Management (CRM) services. Migrating data from an existing source? Not a problem. We have migrated hundreds of communities, with the least disruption possible.
Ongoing Management: Scale your team with contract resources to manage, moderate, and monitor your community.
return on investment in 3 years with Khoros Communities
Discover the value you can unlock with our business value calculator. We’re here to help leading enterprises reduce support costs and grow by increasing customer revenue and retention.
“We want the Samsung Member Community to be the destination for customers to find peer-to-peer support and for our most loyal customers to connect around Samsung products.”
Senior Program Manager, Digital CX, Samsung Electronics America