What is Khoros Communities?
Previously known as Lithium Community, Khoros' community software and services help brands connect with their customers to grow existing relationships and build new ones. Khoros Communities gives you a branded, interactive platform for spreading knowledge that transforms search, evaluation, purchase, and support interactions into valuable learning experiences.
Reduce service costs
85 percent of customer interactions will be self-service in 2022
An online community and self-service knowledge base, where customers can quickly find answers, is a trusted, interactive way to scale support by customers, for customers.
Create customers for life
25-percent increase in customer retention
Investing in a community demonstrates to customers that you are dedicated to solving problems for them. People recognize that effort and reciprocate — creating a virtuous cycle that builds loyalty for every new community member.
In our ebook, we show how your brand can leverage the power of peer influence to acquire more customers than traditional marketing alone ever could.
Online Community RFP Checklist
Download this checklist to help you evaluate the critical capabilities in an online community.
Unlocking Community Engagement
We have partnered with The Community Roundtable to explore these concepts and guide you through potential solutions and successful case studies.
IDC Market Note Report on Khoros Engage 2019
This IDC Market Note reviews announcements made at the inaugural Khoros Engage conference in 2019.