Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Data analytics and integration software leader Qlik launched Qlik Community over a decade ago and it quickly grew into one of the largest and most-trusted online communities in business intelligence. Today, Qlik Community contains multiple points of connection across the Qlik brand and includes thousands of customers, fans, partners, developers, and Qlik employees. Qlik Community has become a knowledge backbone for many functions and is currently viewed as a key onboarding asset for the company’s entire ecosystem. Qlik initially launched its Community on Jive, but moved to Khoros Community to better support a significantly scaled experience for well over 100,000 members.
One of the areas Qlik prioritized for the Qlik Community relaunch in late 2018 was a significant increase in planned employee participation, as well as a much more complex moderation process to transform engagement across the platform. Since partnering with Khoros, Qlik has dramatically increased employee participation across the organization and developed a sophisticated “moderation framework.” This has helped break down internal silos to foster collaboration and par tnership between Qlik Customer Success and Suppor t (CSO), which houses the newly formed Digital Support team, and their Global Customer Marketing organization, which houses the Community team.
Whether assigned to the Qlik Community or volunteering as a moderator, Qlik employees are on-hand to help with complex questions, demonstrating how Qlik is invested in every user’s success.
As part of the Global Customer Marketing organization, the Community team now collaborates with every major organization across Qlik – from products and training to advocacy, support, and customer experience. Demonstrating its shifting role into the “heartbeat” of Qlik, the company has recently launched ideation into the Community for the first time and unveiled advanced gamification to enhance the overall “stickiness” and usefulness of the Community. Next up? The Qlik Community team plans to relaunch its Community MVP recognition program later this year.
Post-migration, Qlik blew past growth expectations, attributing this success to internal enablement, external promotion of the crisp new look and functionality, and internal buy-in across the global organization led by Customer Marketing. Once existing members saw the increased investment Qlik made in their Khoros-powered Community, they responded in kind, raising their own engagement – and ultimately, increasing the value generated by the community for many parts of Qlik’s organization. Qlik has also accelerated its pace of innovation in the Community, by deploying a few hundred (minor/major) UI/UX updates in the last 18 months.
Looking to the future, Qlik plans to implement performance, search, and user experience updates to the Community based on results from a recent audit with the Khoros Professional Services team through the Success Services program.
with volunteer community moderators to offer support and humanize the digital experience.
employee awareness aggressively and partnered closely with their Customer Success and Support (CSO) organization to embed employees in the Community process.
the Qlik Community to a scalable enterprise solution powered by Khoros.
with volunteer community moderators to offer support and humanize the digital experience.
We wanted a Community platform with consistent enterprise-level abilities as well as a history that showcased staying power and could support a long-term partnership. That’s why we chose Khoros.
The Khoros Community has enabled us to transform our support organization. We have greatly improved the customer experience by providing our members with digitally relevant, expert information at the right time, in the right place with minimal effort.
When Qlik migrated from their previous software platform to Khoros, the goal for Qlik Community membership growth was 20%. The Qlik Community team far exceeded that goal by growing from 58K members to 85K by the end of year one. Today, the community boasts well over 100K members and is still growing.
community growth
employee engagement growth
Year-over-year case reduction