What’s new at Khoros

Embedding ease and trust into every interaction is key to delivering what your audience expects and creating customers for life

 
“We partnered with Khoros to build an elegant way to address difficult issues.”
 

— Community Manager, SKY UK

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There’s something new for everyone

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For Contact Center leaders: 

Rest easy. Securely gather sensitive customer information and escalate public requests for help to private messaging without skipping a beat.

For Community Managers:

Seamlessly make valuable face-time with your customers with the drop of a link. Use the world’s first, direct community integration with Zoom.

For everyone:

Drag and drop creation of chatbots to welcome, understand, resolve, or route customer interactions quickly and easily in any digital channel.

AI-powered self-service, peer connection, and security to simplify interactions and build trust.

Get customers the answers they need faster than ever with our self-service chatbot platform. Can configure conversational AI with this non-technical, easy-to-use functionality. Here’s what’s new in our product release:

  • Self-service chatbot platform enables non-technical employees to easily build more efficient customer service flows to connect people and knowledge more quickly.
     

  • Zoom integration in Community Events to make it easier to gather and share ideas.
     

  • Secure forms to safely and easily collect data within conversations.
     

  • Private message escalation to quickly answer any question or handle sensitive interactions in a private conversation.

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powerschool

 
“Our continued growth makes it crucial to have one place for users to connect, and Khoros makes it possible.”

 

— Director of Community Support, PowerSchool


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Integrate Zoom with Community events

Today, more and more meetings are moving to virtual spaces. Integrating Khoros with Zoom enables community members to join the Zoom meetings and webinars directly from the community.

  • All you have to do is paste in the Zoom URL
     

  • Ask questions, discuss, and share follow-ups to increase overall engagement in the threaded discussion

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Ready to see for yourself?

Let us show you what Khoros can do.

Learn more about previous platform updates

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Ready to see how Khoros can help?

We’re here to show how Khoros can help you connect with your customers — on their digital channel of choice.