Digital-first, omnichannel platform built for enterprises
— Ruben Lowenstein, Manager for Customer Care, Samsung Benelux
AI-powered Agent Assist automatically provides agents with just-in-time solutions based on accepted solutions from your brand community.
Intent-based automation that’s easily-configurable to your business — no need for massive data lakes or specialized manpower to launch bots.
Synchronous Agent Mode
This new option helps you balance customer demand for synchronous and asynchronous interactions by automatically prioritizing live chats so agents can quickly serve those customers who are expecting real-time conversations.
With Cobrowse, agents and customers can simultaneously navigate web pages together in real-time, helping agents resolve issues more quickly and efficiently.
Voice integration via Amazon Connect
Now, agents can handle voice interactions in the same platform they use for digital interactions. With voice integration, we’re closing the omnichannel loop.
From contact center managers to agents, community managers to customer experience leaders, we’ve got you covered in 2022.
Advocate for your team and empower them to deliver the best care possible by streamlining their work queues and even train new agents in less time.
Reach customers on their channel of choice by providing a more seamless experience to your customers with a truly omnichannel solution.
Watch your brand’s bottom line grow as your customer experience improves and your costs decline.
— Dearbhaile Culhane, Social Media Team Lead
PowerSchool focused on growth and innovation, and their community membership and activity increased.
Three built new customer feedback surveys that aligned with the structure of their other care channels, reconfigured their queues, and introduced a welcome bot.
Sky UK partnered with Khoros to allow Superusers and Oracles to escalate difficult questions to Khoros Care where customer advisors can address them.