Digital-first, unified engagement hub
Embedding ease and trust into every interaction is key to delivering what your audience expects and creating customers for life
For Contact Center leaders:
Rest easy. Securely gather sensitive customer information and escalate public requests for help to private messaging without skipping a beat.
For Community Managers:
Seamlessly make valuable face-time with your customers with the drop of a link. Use the world’s first, direct community integration with Zoom.
Drag and drop creation of chatbots to welcome, understand, resolve, or route customer interactions quickly and easily in any digital channel.
Get customers the answers they need faster than ever with our self-service chatbot platform. Can configure conversational AI with this non-technical, easy-to-use functionality. Here’s what’s new in our product release:
Self-service chatbot platform enables non-technical employees to easily build more efficient customer service flows to connect people and knowledge more quickly.
Zoom integration in Community Events to make it easier to gather and share ideas.
Secure forms to safely and easily collect data within conversations.
Private message escalation to quickly answer any question or handle sensitive interactions in a private conversation.
Today, more and more meetings are moving to virtual spaces. Integrating Khoros with Zoom enables community members to join the Zoom meetings and webinars directly from the community.
All you have to do is paste in the Zoom URL
Ask questions, discuss, and share follow-ups to increase overall engagement in the threaded discussion
Let us show you what Khoros can do.
PowerSchool focused on growth and innovation, and their community membership and activity increased.
Three built new customer feedback surveys that aligned with the structure of their other care channels, reconfigured their queues, and introduced a welcome bot.
Sky UK partnered with Khoros to allow Superusers and Oracles to escalate difficult questions to Khoros Care where customer advisors can address them.