Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
The latest from the market’s most advanced digital contact center, online community, social media management, and CX analytics hub.
— Ruben Lowenstein, Manager for Customer Care, Samsung Benelux
Agent Assist
AI-powered Agent Assist automatically provides agents with just-in-time solutions based on accepted solutions from your brand community.
Zero-training AI
Intent-based automation that’s easily-configurable to your business — no need for massive data lakes or specialized manpower to launch bots.
Synchronous Agent Mode
This new option helps you balance customer demand for synchronous and asynchronous interactions by automatically prioritizing live chats so agents can quickly serve those customers who are expecting real-time conversations.
Cobrowse integration
With Cobrowse, agents and customers can simultaneously navigate web pages together in real-time, helping agents resolve issues more quickly and efficiently.
Voice integration via Amazon Connect
Now, agents can handle voice interactions in the same platform they use for digital interactions. With voice integration, we’re closing the omnichannel loop.
From contact center managers to agents, community managers to customer experience leaders, we’ve got you covered in 2022.
Advocate for your team and empower them to deliver the best care possible by streamlining their work queues and even train new agents in less time.
Reach customers on their channel of choice by providing a more seamless experience to your customers with a truly omnichannel solution.
Watch your brand’s bottom line grow as your customer experience improves and your costs decline.
— Dearbhaile Culhane, Social Media Team Lead
Let us show you what Khoros can do.
PowerSchool focused on growth and innovation, and their community membership and activity increased.
Three built new customer feedback surveys that aligned with the structure of their other care channels, reconfigured their queues, and introduced a welcome bot.
Sky UK partnered with Khoros to allow Superusers and Oracles to escalate difficult questions to Khoros Care where customer advisors can address them.
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