Best in Class Care: Three Ireland

Three built new customer feedback surveys that aligned with the structure of their other care channels, reconfigured their queues, and introduced a welcome bot.

KudosThree Ireland

“Khoros helped us introduce features to deliver on our care strategy.”

-Dearbhaile Culhane, Social Media Team Lead

  • 0NPS

    in 2020

  • 0%

    Fewer agent responses per conversation

  • 0%

    Public Service Level