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COMMUNITY MODERATION
Supercharged community moderation
Empower your community with tools that foster meaningful engagement.
BENEFITS
ONLINE COMMUNITY MODERATION
Manage community interactions with ease
Moderate your member experience with simple tools to approve, reject, and respond to posts and messages with greater speed. Maintain the integrity of the community by reviewing content for appropriateness and relevancy.
Simplified workflows
Reduce moderator workload with tools designed for quick and effective content review.
Safer communities
Foster a vibrant, respectful environment by swiftly handling inappropriate or abusive content.
Built for scale
Meet the demands of moderating growing communities with tools that adapt to increased activity and complexity.
FEATURES
CENTRALIZED MODERATION
Moderate with speed and precision
Establish board-level moderation settings to enable posts or comments to automatically publish or route for approval. Manage everything from approvals, direct communication with members, and flagged content—all within one centralized moderation dashboard. Quickly access essential details like title, author, date, publication status, and engagement metrics for every post, comment, or reply.
AI-ENHANCED FILTERING
Quickly review spam and abuse
Tap into the power of AI-enhanced content filters that automatically flag spam or objectionable content for review. Enhance moderation efficiency with spam management tools that improve filtering over time as the system learns from moderation patterns. Review flagged posts or messages quickly and take appropriate actions..
PRIVATE MESSAGING
Connect directly with members
Direct sensitive topics from a public forum into a private space for discussion. Engage with members one-on-one to discreetly notify them about moderation actions or policy violations. Manage conversations effectively from your inbox to continue private conversations with the member.
HIGH VOLUME MANAGEMENT
Respond faster, at scale
Efficiently moderate high-volume communities, with fewer resources. Triage activity with automated tagging, routing, and prioritization of content based on keywords, priority, author, or other variables. Drill into trends and issues, and track daily operations with rules engines, analytics and configurable dashboards. Set alerts to identify and respond to volume spikes or crises quickly.
OTHER CAPABILITIES
Explore more of Khoros’
enterprise-grade community software
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Launching a customer community used to be hard. Khoros makes it easier.
