Platform

Customer engagement platform

Digital-first, omnichannel platform built for enterprises

Contact centers

Agent efficiency, automation, and operational insights

Community engagement

Self-service support, education, and collaboration

Social media management

Content management, publishing, and governance

Products

Brand Communities

Create a space for customers to get answers, connect with peers, and share new ideas

Messaging

Connect with customers on SMS, Messenger, WhatsApp, & more

Modern Chat

Chat with customers in real-time or anytime on your website

Chatbot

Start the conversation with automation, increase agent efficiency, triage, & more

Social & Reviews

Protect your brand & drive loyalty across social media and review site

Social Marketing

Orchestrate social campaigns that drive business results

Social Listening

Understand social trends from customers, the market, and competitors

Experiences

Find, curate, and share the best social media content

By use case

Call deflection

Deflect inquiries to messaging channels and self-service communities

Conversational AI

Automate conversations with our intuitive drag-and-drop platform

AI-enhanced agents

Supercharge agents with AI tools & intuitive workflows

Growth communities

Build brand awareness with a user-generated knowledge hub

Conversational Marketing

Drive higher conversion rates and more revenue

By industry

Financial services & insurance

Secure solutions to keep customer information safe

Telecommunications

Cutting-edge tech to innovate and inform your customers

Technology & software

Deep insights to keep a pulse on customer demands

Travel & hospitality

Real-time capabilities to stay connected with consumers

Retail & distribution

An integrated platform to nurture the customer journey

Platform

Customer engagement platform

Digital-first, omnichannel platform built for enterprises

Contact centers

Agent efficiency, automation, and operational insights

Community engagement

Self-service support, education, and collaboration

Social media management

Content management, publishing, and governance

Products

Brand Communities

Create a space for customers to get answers, connect with peers, and share new ideas

Messaging

Connect with customers on SMS, Messenger, WhatsApp, & more

Modern Chat

Chat with customers in real-time or anytime on your website

Chatbot

Start the conversation with automation, increase agent efficiency, triage, & more

Social & Reviews

Protect your brand & drive loyalty across social media and review site

Social Marketing

Orchestrate social campaigns that drive business results

Social Listening

Understand social trends from customers, the market, and competitors

Experiences

Find, curate, and share the best social media content

By use case

Call deflection

Deflect inquiries to messaging channels and self-service communities

Conversational AI

Automate conversations with our intuitive drag-and-drop platform

AI-enhanced agents

Supercharge agents with AI tools & intuitive workflows

Growth communities

Build brand awareness with a user-generated knowledge hub

Conversational Marketing

Drive higher conversion rates and more revenue

By industry

Financial services & insurance

Secure solutions to keep customer information safe

Telecommunications

Cutting-edge tech to innovate and inform your customers

Technology & software

Deep insights to keep a pulse on customer demands

Travel & hospitality

Real-time capabilities to stay connected with consumers

Retail & distribution

An integrated platform to nurture the customer journey

Meet the platform

The best experience for customers and teams, all in one place

Watch the platform video

The only platform that covers it all

The digital-first demand funnel
The digital-first service funnel

Discovery
Consideration
Conversion
Loyalty and Expansion

Welcome

Demand drives every business function at your brand, providing not only new leads but also valuable feedback for your teams. Today, outdated models are giving way to faster, more efficient, data-driven platforms that can revolutionize the way a brand generates demand.

For modern, global brands, a digital-first approach to demand generation is absolutely essential. With Khoros’s leading features and partnership, your brand can compete for customers against the best in the industry.
Discovery

Runtime

00:42

Description

Use every digital channel to promote your brand to a wide audience.
Consideration

Runtime

00:42

Description

Offer customers the best products and services for their specific needs.
Convertions

Runtime

01:08

Description

Help customers make easy, informed, and secure purchases.
Loyalty and Expansion

Runtime

00:53

Description

Generate brand love and retention with the best customer experience in the business.

Discovery

Use every digital channel to promote your brand to a wide audience.

Discovery
Consideration

Offer customers the best products and services for their specific needs.

Consideration
Conversion

Help customers make easy, informed, and secure purchases.

Convertions
Loyalty and Expansion

Generate brand love and retention with the best customer experience in the business.

Loyalty and Expansion

Welcome

Great customer service is no longer optional for enterprise brands. Customers expect better, faster, and more effective service — on every channel. It’s your job to give them that experience; otherwise they’ll find another brand who will.

To stay ahead in such a competitive environment, your brand needs a technology partner who can help you adapt quickly and efficiently. Khoros offers not just a digital-first contact center platform but also the best partnership available.
Deflect

Runtime

00:50

Description

Optimize efficiency by routing inquiries to self-service communities.
Contain

Runtime

00:47

Description

Contain inquiries with AI-powered chatbots and powerful prioritization.
Serve

Runtime

00:42

Description

Create better customer experiences with AI-enhanced human agents.
Optimise

Runtime

00:42

Description

Improve your service funnel continually based on your customers' specific needs.

Deflect
Contain
Serve
Optimise

Deflect

Optimize efficiency by routing inquiries to self-service communities.

Deflect
Contain

Contain inquiries with AI-powered chatbots and powerful prioritization.

Contain
Serve

Create better customer experiences with AI-enhanced human agents.

Serve
Optimise

Improve your service funnel continually based on your customers' specific needs.

Optimise

Discovery

Use every digital channel to promote your brand to a wide audience.

Up next

Consideration

Offer customers the best products and services for their specific needs.

Up next

Conversion

Help customers make easy, informed, and secure purchases.

Up next

Loyalty and Expansion

Generate brand love and retention with the best customer experience in the business.

Deflect

Optimize efficiency by routing inquiries to self-service communities.

Up next

Contain

Contain inquiries with AI-powered chatbots and powerful prioritization.

Up next

Serve

Create better customer experiences with AI-enhanced human agents.

Up next

Optimise

Improve your service funnel continually based on your customers' specific needs.

The first. The best. The only.

It’s not magic. We just put the world’s leading engagement, automation, and insights software together in the same platform. We’re not sure why nobody tried that before…

Customers use almost every channel to communicate with brands: social media, phone, SMS, email, WeChat, and so many more. We cover them all in one place so you don’t have to worry about missing a thing.
Tedious tasks, customers repeating themselves, inefficient workflows, and manual data analysis slow agents down. Our AI has advanced routing, classification, alerts, chatbots, and insights to speed them back up.
You can’t improve if you don’t know where to start. We track data across every interaction and every channel to give you the full picture of your CX — the great, the good, and the needs-improvement.