Here’s what makes the Khoros platform different

A digital-first customer engagement platform for transformative CX 

Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected.

Software and services built for enterprise scale 

We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can the handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success.

The team you want to work with 

We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. One of our three core values is “We listen, learn and lead to help our customers succeed,” and baked in there is expertise, humility, and the drive to win together — that’s how we create customers for life.

The value of strong
digital relationships

Grow revenue 

• Sales lift from improved reach/engagement
• Sales lift from improved CX
• Revenue per customer and retention from improved CX

Reduce costs 

• Service cost reduction from self-service & automation
• Improvement in care team efficiency and capacity
• Improvement in marketing team efficiency

Protect your brand 

• Detect and mitigate crises
• Improve audit compliance
• Avoid fines due to regulatory non-compliance

Things to think about 

From transactions to relationships

To win, brands have to go beyond transactions and build a relationship where the customer feels known and connected, whether that connection is built on an experience, a shared identity or purpose, or a sense of belonging to a community.

From “digital-also” to “digital-first”

For digital transformation initiatives, the luxury of time is gone. Digital engagement is no longer an option — it’s the only way to survive.

Complexity

Building strong digital relationships is really difficult — it requires a unified platform that’s robust enough to handle enterprise needs, but flexible enough to withstand change. And it requires expertise to equip your teams and integrate into your business.