A complete customer engagement platform

Your customers expect a seamless experience across digital channels. Use the Khoros Platform, built from Spredfast + Lithium, to exceed their expectations. With solutions for social marketing, digital care, and branded communities, our all-in-one customer engagement software brings the power of human connection into each interaction.

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IDC Market Note Report on Khoros Engage 2019

This IDC Market Note reviews announcements made at the inaugural Khoros Engage conference in 2019. Download the report to learn more.

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The Khoros difference:

  • Unmatched expertise, service, & coaching

    More than a technology vendor, Khoros is an expert partner in your long term success. Khoros ensures customer success day-to-day with teams focused only on your goals, not our revenue targets.

  • Unbeatable in scale

    We’ve built a digital engagement platform you can trust — under your biggest success or worst crisis. Khoros meets the needs of the largest brands, including enterprise workflows, deployment complexity, high volume usage, brand protection, and security.

  • Dedicated innovation & expertise

    Khoros offers more than 15 years of best practices and partnership in customer engagement. We have the expertise to align your teams, systems, and your data to deliver the connected experience your customer deserves — and continue to invest in high-value capabilities enterprise brands care about (like AI flexibility, modern governance, and bridging paid + organic).

  • One platform, powered by connection

    Khoros is the only customer engagement platform that offers the ability to interact with your customers from the moment you make your first offer to the moment of sale — and beyond. Plus, connect with your customers in their channel of choice, whether that’s managing communication through social media, your branded communities, or one-to-one messaging.

Marketing

Simplify your complex social media marketing operations to win more business, build, and protect your brand.

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Care

Serve customers in messaging and social channels — with unmatched operational insight and automation — to reduce costs and boost satisfaction.

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Communities

Foster advocacy and grow customer relationships with a vibrant, branded space where customers connect with each other.

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