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The only platform that covers it all

The digital-first demand funnel
The digital-first service funnel

Discovery
Consideration
Conversion
Loyalty and Expansion

Welcome

Demand drives every business function at your brand, providing not only new leads but also valuable feedback for your teams. Today, outdated models are giving way to faster, more efficient, data-driven platforms that can revolutionize the way a brand generates demand.

For modern, global brands, a digital-first approach to demand generation is absolutely essential. With Khoros’s leading features and partnership, your brand can compete for customers against the best in the industry.
Discovery

Runtime

00:42

Description

Use every digital channel to promote your brand to a wide audience.
Consideration

Runtime

00:42

Description

Offer customers the best products and services for their specific needs.
Convertions

Runtime

01:08

Description

Help customers make easy, informed, and secure purchases.
Loyalty and Expansion

Runtime

00:53

Description

Generate brand love and retention with the best customer experience in the business.

Discovery

Use every digital channel to promote your brand to a wide audience.

Discovery
Consideration

Offer customers the best products and services for their specific needs.

Consideration
Conversion

Help customers make easy, informed, and secure purchases.

Convertions
Loyalty and Expansion

Generate brand love and retention with the best customer experience in the business.

Loyalty and Expansion

Welcome

Great customer service is no longer optional for enterprise brands. Customers expect better, faster, and more effective service — on every channel. It’s your job to give them that experience; otherwise they’ll find another brand who will.

To stay ahead in such a competitive environment, your brand needs a technology partner who can help you adapt quickly and efficiently. Khoros offers not just a digital-first contact center platform but also the best partnership available.
Deflect

Runtime

00:50

Description

Optimize efficiency by routing inquiries to self-service communities.
Contain

Runtime

00:47

Description

Contain inquiries with AI-powered chatbots and powerful prioritization.
Serve

Runtime

00:42

Description

Create better customer experiences with AI-enhanced human agents.
Optimise

Runtime

00:42

Description

Improve your service funnel continually based on your customers' specific needs.

Deflect
Contain
Serve
Optimise

Deflect

Optimize efficiency by routing inquiries to self-service communities.

Deflect
Contain

Contain inquiries with AI-powered chatbots and powerful prioritization.

Contain
Serve

Create better customer experiences with AI-enhanced human agents.

Serve
Optimise

Improve your service funnel continually based on your customers' specific needs.

Optimise

Discovery

Use every digital channel to promote your brand to a wide audience.

Up next

Consideration

Offer customers the best products and services for their specific needs.

Up next

Conversion

Help customers make easy, informed, and secure purchases.

Up next

Loyalty and Expansion

Generate brand love and retention with the best customer experience in the business.

Deflect

Optimize efficiency by routing inquiries to self-service communities.

Up next

Contain

Contain inquiries with AI-powered chatbots and powerful prioritization.

Up next

Serve

Create better customer experiences with AI-enhanced human agents.

Up next

Optimise

Improve your service funnel continually based on your customers' specific needs.

The first. The best. The only.

It’s not magic. We just put the world’s leading engagement, automation, and insights software together in the same platform. We’re not sure why nobody tried that before…

Customers use almost every channel to communicate with brands: social media, phone, SMS, email, WeChat, and so many more. We cover them all in one place so you don’t have to worry about missing a thing.
Tedious tasks, customers repeating themselves, inefficient workflows, and manual data analysis slow agents down. Our AI has advanced routing, classification, alerts, chatbots, and insights to speed them back up.
You can’t improve if you don’t know where to start. We track data across every interaction and every channel to give you the full picture of your CX — the great, the good, and the needs-improvement.