Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
We're proud to be named among the top social suites providers with the highest score in the strategy category. We believe this report shows how our unified platform does more than just core social capabilities and is the best option for enterprise buyers who want to go beyond social media.
To win today, brands have to go beyond transactions and build a relationship where the customer feels known and connected. With Khoros, that’s easy.
You can connect with your customers and prospects — wherever, whenever, and however they want — and capture those conversations for insights your whole business can use.
Being digital-first means you can efficiently serve customers at key moments of truth, improving customer satisfaction, and dramatically reducing support costs.
Ultimately, you’ll engage your customers with your brand and with each other, creating communities that drive loyalty, increase spend, and amplify your brand.
The Khoros platform. Connected digital customer engagement that creates customers for life.
Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected.
We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success.
We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. One of our three core values is “We listen, learn and lead to help our customers succeed,” and baked in there is expertise, humility, and the drive to win together — that’s how we create customers for life.
“We use what we learn from Khoros to inform our product development and our customer care strategy.”
— Global Director of Social Customer Care, HP
Products used: Social Care, Communities
Let us show you what Khoros can do.
Connect and serve customers across messaging, reviews, communities, and social media.
Care on your customers’ terms — and yours.
Create a network where your prospects, customers, and partners engage around a shared purpose.
Host your community to grow your business.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
Marketing to connect with customers — at scale.
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
Aggregate all sources of customer contact and feedback
Classify each customer interaction with a taxonomy unique to your business
Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
“The Visa Developer community page is the most visited page on the Visa Developer Center. We have increased users by more than 124% with more engagement than ever before.”
— Director of Community, Visa
Product used: Khoros Communities
So you can create customers for life.
To win, brands have to go beyond transactions and build a relationship where the customer feels known and connected, whether that connection is built on an experience, a shared identity or purpose, or a sense of belonging to a community.
For digital transformation initiatives, the luxury of time is gone. Digital engagement is no longer an option — it’s the only way to survive.
Building strong digital relationships is really difficult — it requires a unified platform that’s robust enough to handle enterprise needs, but flexible enough to withstand change. And it requires expertise to equip your teams and integrate into your business.
“AAA is a membership organization, so being always connected means that we meet our members in the channel of their choice, and we’re always there when they need us.”
— Director of Brand Services, AAA National
Products used: Social Marketing, Social Listening
Want to view our regional site for Australia?
Go to siteWant to view our regional site for New Zealand?
Go to site