Digital Contact Center
Agent efficiency, automation, and operational insights
The best experience for customers and teams, all in one place
Demand drives every business function at your brand, providing not only new leads but also valuable feedback for your teams. Today, outdated models are giving way to faster, more efficient, data-driven platforms that can revolutionize the way a brand generates demand.
For modern, global brands, a digital-first approach to demand generation is absolutely essential. With Khoros’s leading features and partnership, your brand can compete for customers against the best in the industry.
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Use every digital channel to promote your brand to a wide audience.
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Offer customers the best products and services for their specific needs.
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Help customers make easy, informed, and secure purchases.
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Generate brand love and retention with the best customer experience in the business.
Use every digital channel to promote your brand to a wide audience.
Offer customers the best products and services for their specific needs.
Help customers make easy, informed, and secure purchases.
Generate brand love and retention with the best customer experience in the business.
Great customer service is no longer optional for enterprise brands. Customers expect better, faster, and more effective service — on every channel. It’s your job to give them that experience; otherwise they’ll find another brand who will.
To stay ahead in such a competitive environment, your brand needs a technology partner who can help you adapt quickly and efficiently. Khoros offers not just a digital-first contact center platform but also the best partnership available.
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Optimize efficiency by routing inquiries to self-service communities.
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Contain inquiries with AI-powered chatbots and powerful prioritization.
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Create better customer experiences with AI-enhanced human agents.
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Improve your service funnel continually based on your customers' specific needs.
Optimize efficiency by routing inquiries to self-service communities.
Contain inquiries with AI-powered chatbots and powerful prioritization.
Create better customer experiences with AI-enhanced human agents.
Improve your service funnel continually based on your customers' specific needs.
It’s not magic. We just put the world’s leading engagement, automation, and insights software together in the same platform. We’re not sure why nobody tried that before…
Customers use almost every channel to communicate with brands: social media, phone, SMS, email, WeChat, and so many more. We cover them all in one place so you don’t have to worry about missing a thing.
Tedious tasks, customers repeating themselves, inefficient workflows, and manual data analysis slow agents down. Our AI has advanced routing, classification, alerts, chatbots, and insights to speed them back up.
You can’t improve if you don’t know where to start. We track data across every interaction and every channel to give you the full picture of your CX — the great, the good, and the needs-improvement.
Yes, we’re the best — but don’t take our word for it. Let’s look at the numbers
8.6M Community page views
increased first-time resolution by 9%
217% increase in registrations
increased first-time resolution by 9%
68% increase in agent efficiency
14% increase in approved solutions!
14% increase in approved solutions!
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