We're a Leader in the Forrester Wave™: Social Suites, Q3 2021

We're proud to be named among the top social suites providers with the highest score in the strategy category. We believe this report shows how our unified platform does more than just core social capabilities and is the best option for enterprise buyers who want to go beyond social media.

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With the Khoros platform, you get a unified hub for all your digital customer engagement.

Win, serve, and grow 

To win today, brands have to go beyond transactions and build a relationship where the customer feels known and connected. With Khoros, that’s easy.

You can connect with your customers and prospects — wherever, whenever, and however they want — and capture those conversations for insights your whole business can use.

Being digital-first means you can efficiently serve customers at key moments of truth, improving customer satisfaction, and dramatically reducing support costs.

Ultimately, you’ll engage your customers with your brand and with each other, creating communities that drive loyalty, increase spend, and amplify your brand.

The Khoros platform. Connected digital customer engagement that creates customers for life.

Trusted by 2000+ of the world's top brands

Here’s what makes the Khoros platform different

 

A digital-first customer engagement platform for transformative CX 

Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected.

Software and services built for enterprise scale 

We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success.

The team you want to work with 

We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. One of our three core values is “We listen, learn and lead to help our customers succeed,” and baked in there is expertise, humility, and the drive to win together — that’s how we create customers for life.

Different


“We use what we learn from Khoros to inform our product development and our customer care strategy.”

— Global Director of Social Customer Care, HP

  • 0%
    year-over-year reduction in first response time
  • 0%
    year-over-year reduction in resolution time

Products used: Social Care, Communities

Read their story
Proof 1
Demo 1

Ready to see for yourself?

Let us show you what Khoros can do.

Request a demo

An AI-powered CX platform to keep you all-ways connected across your enterprise

Contact Center
  • ripples
    Care

    Scale digital care on the channels customers prefer, made more powerful with automation

    Connect and serve customers across messaging, reviews, communities, and social media.

    • Reduce support costs
    • Improve customer experience
    • Operate with unmatched insight and automation

    Care on your customers’ terms — and yours.

    Learn more
  • ripples
    Communities

    Host a vibrant space for people to connect, get answers, and share experiences

    Create a network where your prospects, customers, and partners engage around a shared purpose.

    • Unlock self-service to improve support
    • Increase engagement, retention, and growth
    • Build value with your customers

    Host your community to grow your business.

    Learn more
  • ripples
    Marketing

    Simplify social media marketing operations to build and protect your brand

    Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

    • Drive efficiency and promote collaboration
    • Get insights faster to do more of what works
    • Enterprise-level governance to control access and approvals

    Marketing to connect with customers — at scale.

    Learn more
  • ripples

    CX software to organize customer interaction data in one place

    The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.

    • Aggregate all sources of customer contact and feedback

    • Classify each customer interaction with a taxonomy unique to your business

    • Visualize data down to the individual interaction in one application

    An omnichannel customer experience for an omnichannel world.

    Learn more

The value of strong
digital relationships

 

 

Grow revenue 

  • Sales lift from improved reach/engagement
  • Sales lift from improved CX
  • Revenue per customer and retention from improved CX

Reduce costs 

  • Service cost reduction from self-service & automation
  • Improvement in care team efficiency and capacity
  • Improvement in marketing team efficiency

Protect your brand 

  • Detect and mitigate crises
  • Improve audit compliance
  • Avoid fines due to regulatory non-compliance


“The Visa Developer community page is the most visited page on the Visa Developer Center. We have increased users by more than 124% with more engagement than ever before.”

— Director of Community, Visa

  • 0%
    increase in users
  • 0+%
    increase in CHI score

Product used: Khoros Communities

Read their story
Proof 2
Demo 2

Khoros builds strong digital relationships.

So you can create customers for life. 

Let's get started
Things

Things to think about 

From transactions to relationships

To win, brands have to go beyond transactions and build a relationship where the customer feels known and connected, whether that connection is built on an experience, a shared identity or purpose, or a sense of belonging to a community.

From “digital-also” to “digital-first”

For digital transformation initiatives, the luxury of time is gone. Digital engagement is no longer an option — it’s the only way to survive.

Complexity

Building strong digital relationships is really difficult — it requires a unified platform that’s robust enough to handle enterprise needs, but flexible enough to withstand change. And it requires expertise to equip your teams and integrate into your business.


“AAA is a membership organization, so being always connected means that we meet our members in the channel of their choice, and we’re always there when they need us.”

— Director of Brand Services, AAA National

  • 0%+
    increase in engagement year-over-year
  • 0%+
    Social Marketing, Social Listening

Products used: Social Marketing, Social Listening

Read their story
Proof 3

Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.
Request a demo

Related resources to learn more

Khoros platform one-pager

 

IDC Market Note Report on Khoros Engage 2019

 

Technical definitions applicable to our Master Services Agreement