COMMUNITY GAMIFICATION

Supercharge engagement with gamification

Fuel member participation and turn community users into brand advocates

ONLINE COMMUNITY GAMIFICATION TOOLS

Keep your community active and engaged.

Customers want to hear from their peers. Advanced community gamification tools help you score and reward over 80 different member activities, fostering a healthy, high-value community environment that keeps customers coming back for more.

Motivated members

Track and reward member activities, from posting to voting, to encourage ongoing interaction and increase user-generated content.

Champions discovered

Find top community contributors and spotlight with unique badges and icons to elevate their posts, further contributions, and spur friendly competition from others.

Authentic customer advocacy

Recognize loyal customers with custom badges, icons, permissions, and other incentives that align with your company’s mission and community goals.

RANKS

Elevate top contributors

Keep newcomers and dedicated members engaged through ranks to increase retention, loyalty, and lifetime value. Recognize community user activity by ranking members with high participation and quality contributions.

OTHER CAPABILITIES

Explore more of Khoros’ enterprise-grade
community software

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Launching a customer community used to be hard. Khoros makes it easier.

ADDITIONAL RESOURCES

ANALYST REPORT

The Forrester Wave™: Community Management Software for B2B

The Forrester Wave™: Community Management Software for B2B, Q4 2023 assesses the six most significant B2B community platforms.

Nov-15-2023

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CUSTOMER ENGAGEMENT

Comparing enterprise community platforms: A deep dive into the top 4 vendors

This blog explores the strengths and weaknesses of the top four community platforms: Khoros, Higher Logic, Salesforce, and Gainsight.

Apr-23-2024

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CHECKLIST

Online community RFP checklist

An online community builds a deeper relationship with your customers. Use this checklist to help you evaluate the critical capabilities in community technology.

Mar-05-2024

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TEMPLATE

Community vendor evaluation scorecard

Assess and score community vendors against the areas that matter most with our community vendor evaluation scorecard.

Apr-10-2024

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ON-DEMAND WEBINAR

Community Works: How Esri drives customer success and business value

Watch this on-demand webinar to hear Chris Catania, Head of Community at leading geographic information system (GIS) software provider Esri, discuss strategies he used for aligning internally, securing stakeholder buy-in, and optimizing the Esri community to deliver measurable business value to the company, customers, partners, and employees.

Mar-13-2024

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ON-DEMAND WEBINAR

Community Works: How Sky revolutionizes the customer journey

Watch this on-demand webinar to hear Nima Lawlor-Baniamer, Senior Product Owner for Community and Social at Sky, the powerhouse UK broadband, TV, and mobile provider, discuss considerations for fully integrating community into your digital ecosystem and serving customers end-to-end.

Apr-23-2024

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CUSTOMER STORY

Bell Canada connects customers and cuts support costs with digital strategy

When Bell Canada saw an increase in service calls, they deployed a “digital-first” strategy that cut support costs and increased customer satisfaction.

Jan-18-2024

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CUSTOMER STORY

Zoom scales customer service to bridge human connection

At the height of the COVID-19 Pandemic, Zoom scales their customer service to keep a rapidly growing customer base satisfied.

Apr-13-2024

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CUSTOMER STORY

Upwork keeps customers informed during global crises

When world events impact freelancers, Upwork offers stability through its online community

May-13-2024

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ON-DEMAND WEBINAR

GenAI in Action #3: How a strong knowledge base fuels GenAI

Discover how to get started with your existing knowledge, what risks to consider, and why knowledge management is the future of AI.

Nov-19-2024

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ONLINE COMMUNITIES

7 benefits of using AI in customer service

Discover the benefits of customer forums, from enhancing customer support to gaining actionable insights, and see how they can drive business growth.

Nov-18-2024

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ONLINE COMMUNITIES

What are customer insights and how to gather them

Learn what customer insights are, why they're valuable, and how to get them to help your brand!

Nov-18-2024

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