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COMMUNITY CONTENT AND ENGAGEMENT
Interactions that matter, connections that last
Create a destination for purposeful communication and interaction between your customers or business partners, experts, and employees.
DYNAMIC ENGAGEMENT
Online communities built for maximum value exchange
Communities grow organically when people discover and share unique insight. Our software includes various purpose-built mediums that foster community vibrancy, from threaded discussion forums and idea boards to collaborative knowledge bases, events, blogs, and more.
More ways to connect
Foster better connections and engagement by leveraging the best-fit medium and content approach for different audiences and purposes.
Audiences united in real-time
Bring key audiences together quickly for live announcements, meet-ups, webinars, and more using built-in event features and live stream integrations.
Insights and advice on-demand
Facilitate a continuous exchange of ideas and feedback, fueling innovation, product development, and customer satisfaction.
DISCUSSION FORUMS
Foster peer-to-peer engagement
Create rich conversations by letting community members actively interact with your brand and their peers. Quickly spin-up public or private forums for different audiences or topics. Help visitors find the best-fit content by filtering for newest, most viewed, and most liked topics. Enable users to start new discussions, add comments or questions to threads, and like posts from other users.
BLOGS
Reach the masses in real-time
Leverage integrated blogging tools to publish announcements, updates, or insights to all your audiences at once. Use the simple content editor tool to create professionally-designed blogs with formatted text, tables, emojis, inline images or videos and more. Optimize for community member consumption on desktop and mobile devices, and apply SEO tactics to increase community traffic. Add image captions, hyperlinks, or alternative text to support community accessibility. Use threaded replies and comments to spark two-way discussions between authors and members on topics covered in blogs.
KNOWLEDGE BASE
Harness collective knowledge
Create an ever-growing hub of expert knowledge on your products and services, topics, and more to fuel self-service and peer-to-peer learning. Centrally craft, review, publish, update, and maintain content to address your audience’s questions or needs. Enable customers, partners, external experts, and employees to collectively contribute knowledge and generate content. Group articles and other resources into organized guides and chapters to help users navigate dense or sequential content such as FAQs, onboarding guides, and thematic learning materials.
COMMUNITY EVENTS
Attract event audiences quickly
Plan and promote online, in-person, and hybrid events to captive community audiences, in an instant. Craft brand-approved event pages and embed event information within different areas of your community. Include event details, links, date, time, and an embedded Google Map for in-person location details. Create event invites and reminders, and send to members and non-members using e-mail or private message. Track and report on RSVPs and attendance. Leverage integrations to embed live stream video from YouTube, Facebook or Vimeo, or host Zoom meetings and webinars from your community.
IDEA BOARDS
Crowdsource impactful ideas
Tap into ongoing suggestions from your community to fuel product or service innovation and improvements. Create dedicated forums where community members propose ideas and offer feedback to your brand. Enable users to vote, prioritize, and refine suggestions from others to ensure your company focuses on areas with maximum impact.
PRIVATE MESSAGING
Facilitate focused communication
Enable secure, private communication within your community by allowing members to connect one-on-one or in small groups. Send broadcast announcements with admin permissions. Access a personal inbox to easily read, reply, delete, or search. Report inappropriate messages for moderator review to maintain a safe, respectful environment.
GROUPS
Foster specialized communities
Create and manage focused sub-groups within your community, providing a space for deeper connection around a common purpose, such as special interests, focus groups, product launches, and more. Reach specific audiences by tailoring group membership and visibility to be open, closed, or hidden, and empower community superusers to manage groups directly.
OTHER CAPABILITIES
Explore more of Khoros’
enterprise-grade community software
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Community interaction styles
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Community gamification
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Community moderation
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Community automation
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Community Design
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Community analytics
Take a tour
Launching a customer community used to be hard. Khoros makes it easier.
