COMMUNITY ANALYTICS

Rich community insights you can action

Analyze metrics and surface insights to help your community thrive.

COMMUNITY ANALYTICS TOOLS

Unlock community insights that maximize customer experiences

Community managers need real-time insight into what does and doesn’t resonate with customers. Khoros community analytics tools provide dashboards, reports, and benchmark data that help you track community health and gain deep insight into your community users and what they value.

Smarter decision-making

Leverage data-driven insights to plan community goals and make informed decisions that maximize community growth, engagement, and customer value.

Better member experiences

Go beyond surface metrics with robust health and engagement dashboards, reports, and widgets that arm community teams with the data needed to quickly adjust and optimize member experiences.

More stakeholder visibility and support

Highlight the value and ROI of your community by sharing engagement metrics and hidden customer insights that your teams can harness.

DASHBOARDS

Visualize your data

Tap into out-of-the-box dashboards for a simple view of health and member engagement across your community. Customize dashboard settings to meet your needs, such as scoping data to the entire community or a specific place, comparing time periods, filtering for more granular insights, and more.

REPORTS

Elevate key metrics

Understand performance and trends across the community as a whole, or narrow in on specific categories, content, audiences or members, and more. Report on KPIs like visits, engagement, trending topics, and a wide array of metrics that varying teams want to see.

ANALYTICS APIS

Extend community insights

Connect community and other company data together for broader usage and impact. Use the robust analytics API, including on-demand insights, and a bulk-data API to seamlessly feed data into your analytics engine, such as Tableau, Microsoft Power BI, DOMO, and more.

OTHER CAPABILITIES

Explore more of Khoros’ enterprise-grade community management software.

List
Take a tour

Take a tour

Launching a customer community used to be hard. Khoros makes it easier.

ADDITIONAL RESOURCES

ANALYST REPORT

The Forrester Wave™: Community Management Software for B2B

The Forrester Wave™: Community Management Software for B2B, Q4 2023 assesses the six most significant B2B community platforms.

Nov-15-2023

Read more

CUSTOMER ENGAGEMENT

Comparing enterprise community platforms: A deep dive into the top 4 vendors

This blog explores the strengths and weaknesses of the top four community platforms: Khoros, Higher Logic, Salesforce, and Gainsight.

Apr-23-2024

Read more

CHECKLIST

Online community RFP checklist

An online community builds a deeper relationship with your customers. Use this checklist to help you evaluate the critical capabilities in community technology.

Mar-05-2024

Read more

TEMPLATE

Community vendor evaluation scorecard

Assess and score community vendors against the areas that matter most with our community vendor evaluation scorecard.

Apr-10-2024

Read more

ON-DEMAND WEBINAR

Community Works: How Esri drives customer success and business value

Watch this on-demand webinar to hear Chris Catania, Head of Community at leading geographic information system (GIS) software provider Esri, discuss strategies he used for aligning internally, securing stakeholder buy-in, and optimizing the Esri community to deliver measurable business value to the company, customers, partners, and employees.

Mar-13-2024

Read more

ON-DEMAND WEBINAR

Community Works: How Sky revolutionizes the customer journey

Watch this on-demand webinar to hear Nima Lawlor-Baniamer, Senior Product Owner for Community and Social at Sky, the powerhouse UK broadband, TV, and mobile provider, discuss considerations for fully integrating community into your digital ecosystem and serving customers end-to-end.

Apr-23-2024

Read more

CUSTOMER STORY

Bell Canada connects customers and cuts support costs with digital strategy

When Bell Canada saw an increase in service calls, they deployed a “digital-first” strategy that cut support costs and increased customer satisfaction.

Jan-18-2024

Read more

CUSTOMER STORY

Zoom scales customer service to bridge human connection

At the height of the COVID-19 Pandemic, Zoom scales their customer service to keep a rapidly growing customer base satisfied.

Apr-13-2024

Read more

CUSTOMER STORY

Upwork keeps customers informed during global crises

When world events impact freelancers, Upwork offers stability through its online community

May-13-2024

Read more

CUSTOMER SERVICE

The ultimate guide to digital customer service

More and more brands are shifting towards digital customer service to meet customer demands. Learn what it is, the benefits, best practices, & examples here.

Oct-17-2024

Read more

TEMPLATE

Online Community Business Case Template

Ready to pitch your business case for an online community? Use our free template to outline your brand's needs, challenges, and a strategic plan for successful implementation.

Oct-09-2024

Read more

ON-DEMAND WEBINAR

Community Learning Labs #3: Building a business case and getting internal alignment

In the third session of the Community Learning Labs series, Brian Oblinger walks through building a business case and garnering internal alignment for your community.

Oct-09-2024

Read more