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Online brand communities
for big businesses
We help brands create digital spaces where customers can get answers, connect with peers, and share new ideas. We’d love to show you how.
Everything you want from online brand communities — and a whole lot more.
Khoros Communities gives you a branded, interactive platform for engaging people to transform search, evaluation, purchase, and support interactions into connected learning experiences.
- Attract more visitors and build trust: Make yourself easier to find by hosting authentic conversations.
- Increase innovation and delight: Uncover new ideas and improve service by engaging and empowering dedicated experts.
- Expert community management: Real-time analytics, advanced moderation tools, and robust content management foster more productive and positive engagement.
Trusted by more than 2,000 brands
How our online community platform helps your brand
Reduce support costs and accelerate resolution
Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions; any time, anywhere. Deflect support inquiries by enabling customers to easily find the information they need.
Increase brand awareness & loyalty
Customers expect instant answers and authentic engagement. A community is a space to engage directly with peers and experts at any time, at scale.
Improve customer experience
Crowdsourcing knowledge and building experts means you can answer more questions faster: a key differentiator when everyone needs answers they can trust and verify instantly.
“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”
— Senior Program Manager, Microsoft
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0%response rate in 48 hours or less
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0M+savings in support costs each month
Product used: Khoros Communities
Ready to see for yourself?
Let us show you what Khoros can do.
A leader in customer satisfaction
Award-winning communities for enterprise brands
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Unmatched scale & performance
Scale to enterprise requirements: Robust management includes 100+ configurable permissions, support multiple communities and languages in a single instance
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Enhanced moderation & workflows
Operationalize community management. Beyond simple approvals: automatic tagging, routing, and prioritization. No other community solution provides community management at scale.
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Data at your fingertips
Own your data and take action easily with real-time analytics, shareable dashboards, and benchmarks from 400+ brand communities with billions of visitors.
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Robust spam management, privacy, and security
Save time and maintain healthy communities with configurable spam management, profanity and abuse detection, workflow automation for moderators, and industry-leading privacy and security.
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Gamification
Motivate participation and deepen engagement. Motivate customers to engage with your brand and each other. Encourage sharing and help build trust.
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Community Syndication
Place community content throughout your website and make every customer interaction a conversation. Embed FAQs from forums. Automate purchase validation from product feedback.
You’ve got options. Why choose Khoros Communities?
Communities are complex, living entities. Only Khoros combines 20 years of experience with the technology, support, and insights needed to ensure your community grows to support your customers, employees, partners, and beyond.
- Expert services for successful enterprise communities combine the most robust technology with 20+ years of experience.
- Analytics and management tools to drive ROI easily measure and benchmark performance. Advanced moderation and management tools to efficiently scale.
- Bespoke, extensible brand experiences a fully configurable platform lets you match your unique brand experiences, and then embed anywhere.
- Advanced engagement and gamification Increase traffic and engagement with advanced tools like community syndication and sophisticated gamification.
- Seamlessly integrate into business systems such as CRM, SSO, Marketing Automation, LMS and much more.
Things to think about
How to provide self-service support and loyalty through community?
Reduce support costs and build knowledge with community-driven self-service. Increase retention and loyalty by hosting transparent, direct online conversations, and connecting customers with each other.
Do you need to prove and extend community value?
Khoros has the data, tools, and expertise to help brands and our customers prove value, manage efficiently, and get the most out of their investments.
What channel integrations do you need?
Khoros Communities connects and integrates with any technology stack to be built onto your web domain. You can also embed your community content throughout your site through Community Syndication.
“The Visa Developer community page is the most visited page on the Visa Developer Center. We have increased users by more than 124% with more engagement than ever before.”
— Director of Community, Visa
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0%increase in users
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0%+increase in CHI score
Product used: Khoros Communities
Want a demo?
Let us show you what Khoros can do.
Award-winning services because software is only part of the solution
Khoros offers full-service community management across a variety of channels and use cases. Knowing each brand’s needs are different, we’ll create a tailor-made community management plan to meet specific community management needs. Our expertise includes:
- Enablement & technical: Technical services to customize, integrate, and optimize your community beyond standard offerings.
- Management: Scale your team with contract resources to manage, moderate, and monitor your community.
- Consulting: Guidance and strategy from experienced experts to help architect and build communities that meet your business goals.
Let’s run the numbers
581%
return on investment in 3 years with Khoros Communities
Discover the value you can unlock with our business value calculator. We’re here to help leading enterprises reduce support costs and grow by increasing customer revenue and retention.
Khoros is a platform for digital-first customer engagement
We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine online brand communities with digital customer care and social media for the highest ROI.
Digital-first customer service
Serve customers on their digital channels of choice with smart automation and operational analytics.
Social media marketing and management
Orchestrate, govern, and measure social media campaigns that drive business results.
“We want the Samsung Member Community to be the destination for customers to find peer-to-peer support and for our most loyal customers to connect around Samsung products.”
Senior Program Manager, Digital CX, Samsung Electronics America
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0%+year-over-year increase in call deflection
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0%+year-over-year increase in accepted solutions
Product used: Khoros Communities
Ready to talk?
We can’t wait to show you how we can help your enterprise brand. We’re a digital-first brand and can help you engage customers like never before. Drop us a line.