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Best in Class Care Winner: Midco

Midco’s goal is to handle 75% of customer interactions digitally or through self-help options. They needed a substantial, versatile, and ever-adapting platform to make it possible. Midco onboarded Khoros Care and has been using many of the features, like Snooze and Modern Chat to provide an unmatched customer experience.

Kudos Midco

“Khoros helps us make it as easy as possible for customers to reach us in whichever way is most convenient for them.”

-Ken Nelson, Customer Care Manager

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    YOY increase in digital interactions

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    YOY decrease in chat AHT

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