Digital-first, unified engagement hub
Midco’s goal is to handle 75% of customer interactions digitally or through self-help options. They needed a substantial, versatile, and ever-adapting platform to make it possible. Midco onboarded Khoros Care and has been using many of the features, like Snooze and Modern Chat to provide an unmatched customer experience.
-Ken Nelson, Customer Care Manager
YOY increase in digital interactions
YOY decrease in chat AHT
call deflection rate on Apple Business Chat