Midco’s goal is to handle 75% of customer interactions digitally or through self-help options. They needed a substantial, versatile, and ever-adapting platform to make it possible. Midco onboarded Khoros Care and has been using many of the features, like Snooze and Modern Chat to provide an unmatched customer experience.

“Khoros helps us make it as easy as possible for customers to reach us in whichever way is most convenient for them.”

-Ken Nelson, Customer Care Manager

0k

YOY increase in digital interactions
0%

YOY decrease in chat AHT
0%

call deflection rate on Apple Business Chat