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CUSTOMER ENGAGEMENT

Google’s Business Messages is ending: What’s next?

Explore strategies, alternative channels, and future trends in customer communication after the discontinuation of Google’s Business Messages.

Jul-10-2024
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SOCIAL MEDIA

Five steps to replacing Social Studio in 2024 — Don’t forget #2!

Social Studio is ending in 2024. Follow these steps to find your replacement solution.

Mar-14-2024
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AI

5 GenAI chatbot fails and how to avoid them

Explore the world of AI chatbots as we delve into their top 5 failures and reveal expert tips on rectifying and preventing these mishaps.

Feb-19-2024
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SOCIAL MEDIA

Salesforce Social Studio shutdown: All you need to know

Salesforce Social Studio will sunset in 2024. Don’t get left behind. See why Khoros is the best alternative for enterprise.

Dec-22-2023
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SOCIAL MEDIA

Khoros Social Media Management Fresh Features episode 2

Our team is excited to share the latest features of our social media management software. See what new capabilities are available now!

Jul-31-2023
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ONLINE COMMUNITIES

Introducing the next generation of community

Khoros announces the next generation of online community software, a revolutionary new version of Khoros Communities.

Jul-31-2023
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CUSTOMER ENGAGEMENT

The results are in: Khoros Kudos 2022 winners

Read about the brands that led the pack in customer engagement in 2022.

Oct-24-2022
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KHOROS CULTURE

Khoros celebrates work from home parents on Parents’ Day

In celebration of Parents’ Day, we’re spotlighting some of our employees who are working from home, supporting their families, and making it work!

Jul-21-2022
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SECURITY & RISK MITIGATION

Transparency: A fundamental data privacy principle

Learn about how Khoros handles customer privacy to comply with the latest global guidelines.

Jun-29-2022
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CUSTOMER ENGAGEMENT

5 Things we learned at Khoros Connect London 2022

Here are the five most important lessons for digital contact centers from Khoros Connect 2022.

Apr-27-2022
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AI

Spring Innovation Release 2022: Happy agents, happy customers

Khoros unveils the very latest innovations to an industry-leading customer engagement platform.

Apr-12-2022
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KHOROS CULTURE

Women’s History Month: What we learned from the women of Khoros

We asked the women of Khoros a few questions about being a woman in tech, the importance of intersectionality, and more. Here’s what we learned.

Mar-29-2022
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CUSTOMER ENGAGEMENT

The results are in: Khoros Kudos 2021 winners

Read about the brands that crushed their customer engagement so much this year that they won a coveted Khoros Kudos award.

Oct-25-2021
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SECURITY & RISK MITIGATION

Autumn launch: Embedding ease and trust into every engagement

Khoros unveils the very latest updates to an industry-leading customer engagement platform.

Oct-14-2021
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SOCIAL MEDIA

Khoros is named a Leader in the Forrester Wave™️: Social Suites, Q3 2021

See why Forrester gave us the top rating out of nine vendors evaluated in the Strategy category!

Aug-31-2021
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AUTOMATION

Spring Innovation Release: Powerful platform updates to boost efficiency

Check out our 2021 Spring Innovation Release, with updates that will enhance user experience and improve efficiency across the entire Khoros experience.

May-18-2021
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AI

Flow.ai, conversational design platform, joins Khoros

Khoros acquires Flow.ai, to expand our conversational AI and machine learning platform capabilities and better serve customers.

Jan-28-2021
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CUSTOMER ENGAGEMENT

Topbox joins Khoros: The industry’s most comprehensive solution for a unified, actionable view of your customer

Khoros acquires Topbox, an omnichannel conversation analytics solution delivering actionable insights to better engage with customers.

Jan-04-2021
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News

Google’s Business Messages is ending: What’s next?

Five steps to replacing Social Studio in 2024 — Don’t forget #2!

5 GenAI chatbot fails and how to avoid them

Salesforce Social Studio shutdown: All you need to know

Khoros Social Media Management Fresh Features episode 2

Introducing the next generation of community

The results are in: Khoros Kudos 2022 winners

Khoros celebrates work from home parents on Parents’ Day

Transparency: A fundamental data privacy principle

5 Things we learned at Khoros Connect London 2022

Spring Innovation Release 2022: Happy agents, happy customers

Women’s History Month: What we learned from the women of Khoros

The results are in: Khoros Kudos 2021 winners

Autumn launch: Embedding ease and trust into every engagement

Khoros is named a Leader in the Forrester Wave™️: Social Suites, Q3 2021

Spring Innovation Release: Powerful platform updates to boost efficiency

Flow.ai, conversational design platform, joins Khoros

Topbox joins Khoros: The industry’s most comprehensive solution for a unified, actionable view of your customer