Five steps to replacing Social Studio in 2024 — Don’t forget #2!

Salesforce will shut down Social Studio on November 18, 2024. However, if your contract with Salesforce Social Studio ends before that date, you will lose access when your contract ends.

If you are a Salesforce Social Studio user today, you will no longer have access to the platform on November 18, 2024, or at the end of your contract, whichever comes first.

With Social Studio’s shutdown, all associated customer data will be deleted once your contract ends. Salesforce recommends that you retrieve all your Social Studio data at least 90 days before the end of your contract.

Refer to this guide to understand the steps you need to take to download your data.

Social media management software is a crowded market, and evaluating vendors can initially seem overwhelming.

To replace Social Studio with an even better solution, consider these five areas of questioning:

You have chosen your new partner and the contract is signed. Now is the time to prepare for onboarding.

Here are some critical steps to ensure an effective onboarding process:

1. Group your teams into cohorts and plot the deployment of those cohorts over time. A detailed timeline will help your internal teams better understand the timing of the transition and how they should dedicate resources accordingly.

2. Define your business needs and exact requirements: When your business requirements are clearly outlined, ensure the platform is configured to align with them. Your piloting team should be an integral part of this stage to enable optimal configuration with your business requirements.

3. Create a training plan: For a successful migration, a professional learning advisor must work with your teams to develop a specific program tailored to your needs.

You are now enabled on your new platform of choice.

Read on for more information on why Khoros is the best alternative to Salesforce Studio.