Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Khoros is committed to protecting the data that our customers entrust to us and ensuring compliance with a myriad of regulations and laws on a global scale. We can keep these commitments because privacy has long been part of our DNA.
In 2018, following the advent of the Global Data Protection Regulation (GDPR), privacy became a salient topic for all global companies. In developing our privacy program, we decided to draw upon one of the GDPR’s core tenets as our north star — transparency.
Transparency is why so much of our privacy practices are public facing. We have no problem earning your trust and have no issue being clear (and public!) about how we will process your data. Does your vendor do that?
Some of our publicly listed practices:
We explain how Khoros complies with relevant regulations like GDPR, CCPA, and other important privacy legislation.
We list our subprocessors (third-party entities with whom we contract to help perform services and who process personal data). We also require our subprocessors to comply with security and data privacy standards and sign processor-to-processor standard contractual clauses (as mandated in 2021 by the GDPR). Because we are confident in our subprocessors, we also agree to defend and indemnify our customers for any acts or omissions of our subprocessors.
We provide an inventory of personal data categories collected by our platform. Not only do we list what personal information we process, we state why, and list retention and deletion timeframes.
Our Cookies Datasheet (cookies are small data files stored in web browsers that track usage on websites. Khoros harnesses cookies to enable useful services and features on Khoros’s website and its product) gives insight into the types of cookies we use, their classification, and a description of how we optimize them. We also provide information on how to disable or remove cookies.
Our DSAR request form and portal empowers customers to update, access, and delete personal data stored in Khoros.
We proudly display our TRUSTe and TRUSTe APEC Processor certifications alongside our clearly defined, and annually updated, privacy policy.
In addition to these practices, we do the following:
A TIA is a risk assessment that assesses the risk of transferring personal information outside of the European Economic Area. We conduct these assessments for every country to which we transfer data.
Since data security is inextricably woven with privacy, our legal and product teams work hand-in-hand with our security team to ensure we employ industry standard measures to protect personal information.
We routinely monitor and assess our platform. We don’t set-it and forget-it.
To the extent we can, we have in-zone teams — such that for our European customers, their data is processed mostly by Khoros employees in Europe and for our US customers, their data is processed mostly by our US employees. Unnecessary data transfers increase opportunities to compromise data…we don’t want to do that.
You can contact our DPO directly by emailing: legal@khoros.com.
These listed practices are not exhaustive. And that, in part, is because we haven’t reached finality in the privacy landscape. As the landscape shifts, new laws get passed, and best practices become table stakes, we evolve. This is no small task. In the US alone, four new privacy state laws were enacted last year, with several states contemplating new regulations and the federal government beginning to wade deeper towards national regulation.
These continuous developments expose companies to new business risk and newfound expectations. They require that providers like Khoros put privacy first.
As we show you that we are privacy-first, we won’t blind you with shiny objects and multiple features (although we have those too). We aren’t trying to distract you from what is important to you, your customers, your brand, and your reputation. Instead, we will show you, up-front, what we do, how we do it, and why you can trust us. From there, we can build together.
Stay up-to-date with the latest news, trends, and tips from the customer engagement experts at Khoros.
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