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CUSTOMER SERVICE

Introducing LinkedIn Page Messaging in Khoros Service

LinkedIn Page Messaging, now available in Khoros Service, enables direct messages from a user to a brand to be managed within the Khoros platform. Read this blog to see how brands can utilize this helpful feature.

Sep-16-2024
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SOCIAL MEDIA

How to determine the effectiveness of social media marketing

Learn how to determine if your social media marketing efforts are effective, and to what degree through key metrics along with best practices.

Aug-28-2024
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CUSTOMER SERVICE

Khoros Service Fresh Features episode 5

Our team is excited to share the latest features of our customer service software. See what new capabilities are available now!

Aug-19-2024
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ONLINE COMMUNITIES

Khoros Communities Fresh Features episode 5

Discover the latest enhancements to the Khoros next-gen community platform, including an improved developer experience, localized communities for global engagement, and on-demand insights to drive strategic decision-making.

Aug-19-2024
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SOCIAL MEDIA

Khoros Social Media Management Fresh Features episode 5

Our team is excited to share the latest features of our social media management solution. See what new capabilities are available now!

Aug-19-2024
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SOCIAL MEDIA

12 best brands with great social media strategies

Explore top brands mastering social media marketing to elevate your brand’s presence and inspire your strategy.

Aug-01-2024
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CUSTOMER SERVICE

Must-know customer service statistics of 2024

How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.

Aug-01-2024
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CUSTOMER ENGAGEMENT

Why RCS messaging is the future of customer communication

Discover how RCS messaging transforms business communication with richer, more interactive experiences.

Jul-29-2024
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CUSTOMER SERVICE

Customer service vs. customer support: 6 major differences

Customer service and customer support both aid customers but differ significantly. Here’s how they compare and why understanding these differences matters.

Jul-09-2024
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CUSTOMER SERVICE

8 best practices for customer escalation management

Learn best practices in customer escalation management to boost efficiency, reduce repeat issues, and enhance your brand's customer experience.

Jul-09-2024
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CUSTOMER SERVICE

How AI will transform social media customer service

Explore AI’s advancements and how they will transform the future of social media customer service.

Jul-09-2024
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ONLINE COMMUNITIES

Open vs. closed community: Which is better for brands?

Discover whether an open or closed online community is best for your brand. Learn the benefits, drawbacks, and more, here.

Jul-02-2024
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CUSTOMER SERVICE

Cherry picking: What it is & how to prevent it in customer service

Cherry-picking in customer service can lead to frustrated customers and burnt-out support agents. Learn what it is, how to spot it, and prevent it.

Jul-02-2024
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SOCIAL MEDIA

What is social media customer care?

Learn what social media customer care is, why it's important, and eight best practices for doing it right in your organization.

Jun-27-2024
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SOCIAL MEDIA

A month in review: May social media trends and updates

Read all about the latest trends and industry updates in social media, curated by our Strategic Services team.

Jun-14-2024
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ONLINE COMMUNITIES

The ultimate community content guide for managers

Discover how to effectively create community content, including how to encourage members to generate content in our comprehensive guide for community managers.

Jun-07-2024
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ONLINE COMMUNITIES

Guide to evaluating and selecting the right community vendor

Navigating the crowded community vendor market can be overwhelming. Use this step-by-step guide to evaluate and choose the best vendor for your business needs.

May-31-2024
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CUSTOMER SERVICE

A guide to customer experience management

Learn what customer experience management is, why it’s important, challenges, strategies to improve it, and what to look for in CX management software.

May-23-2024
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Solutions & technology

Introducing LinkedIn Page Messaging in Khoros Service

How to determine the effectiveness of social media marketing

Khoros Service Fresh Features episode 5

Khoros Communities Fresh Features episode 5

Khoros Social Media Management Fresh Features episode 5

12 best brands with great social media strategies

Must-know customer service statistics of 2024

Why RCS messaging is the future of customer communication

Customer service vs. customer support: 6 major differences

8 best practices for customer escalation management

How AI will transform social media customer service

Open vs. closed community: Which is better for brands?

Cherry picking: What it is & how to prevent it in customer service

What is social media customer care?

A month in review: May social media trends and updates

The ultimate community content guide for managers

Guide to evaluating and selecting the right community vendor

A guide to customer experience management