Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
We’re pleased and excited to officially announce that in The Forrester Wave™️: Social Suites, Q3 2021 report, Khoros has been named one of two platforms to be named a leader of the nine evaluated. The report evaluates social suites vendors in 36 separate criteria — everything from social customer response to onboarding and account management (both criteria in which Khoros received the highest score possible) — and much more.
In the report’s words:
"Khoros’ deep capabilities in customer care and brand communities set it apart from other vendors in this space." — The Forrester Wave™️: Social Suites, Q3 2021
As great as it feels to have our platform recognized in this way, our focus is always on our customers — we believe it’s one of the reasons the report names us a leader. The Khoros platform can only continue to grow and improve with feedback and ideas from the people who use our solutions every day to interact with their own customers.
Our customers help us stay at the forefront of digital customer engagement technology, whether it’s responding to a comment on Facebook or helping with a return on Twitter. So to them we must say a sincere thank you for all the feedback and ideas that make Khoros the best name in customer engagement.
Khoros scores in the Wave criteria includes:
Social organic publishing (tied for top score)
Data interoperability (among the highest scores)
Security and privacy (tied for top score)
Product vision (tied for top score)
Execution roadmap (among the top scores)
Onboarding and account management (among the highest scores)
We believe the breadth of categories in which our unified platform excels shows how it does more than just the core capabilities of a social media tool. Khoros isn’t simply a point solution that social media managers can use to solve specific problems; it’s a comprehensive social suite that makes teams more efficient when operating at scale, improves communication, and offers proactive, data-driven solutions.
These characteristics are exactly what make Khoros the best option for enterprise buyers who want to go beyond social media. The platform combines all the capabilities of a social media management tool with the ease of use and scalability of enterprise-level software. Our customers can trust that Khoros will grow with them, making the process easy both at the beginning and at scale.
Best of all, we believe our top score in the strategy category means that our customers get all the partnership and optimization they need. Whether it’s our Product Coaching team helping onboard a new account or our Strategic Services team leveraging years of expertise to fine-tune a campaign, we’re right beside our customers at every step.
But don’t take it from us! Take it from our customers:
"Customer references praised the vendor’s “fantastic” and “phenomenal” account management, emphasizing its strength as a partner." — The Forrester Wave™️: Social Suites, Q3 2021
We’ve only covered a few points from a detailed and informative report here. Read the full report today to see exactly why Forrester named us a leader.