Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
We’re pleased and excited to officially announce that in The Forrester Wave™️: Social Suites, Q3 2021 report, Khoros has been named one of two platforms to be named a leader of the nine evaluated. The report evaluates social suites vendors in 36 separate criteria — everything from social customer response to onboarding and account management (both criteria in which Khoros received the highest score possible) — and much more.
In the report’s words:
"Khoros’ deep capabilities in customer care and brand communities set it apart from other vendors in this space." — The Forrester Wave™️: Social Suites, Q3 2021
As great as it feels to have our platform recognized in this way, our focus is always on our customers — we believe it’s one of the reasons the report names us a leader. The Khoros platform can only continue to grow and improve with feedback and ideas from the people who use our solutions every day to interact with their own customers.
Our customers help us stay at the forefront of digital customer engagement technology, whether it’s responding to a comment on Facebook or helping with a return on Twitter. So to them we must say a sincere thank you for all the feedback and ideas that make Khoros the best name in customer engagement.
Khoros scores in the Wave criteria includes:
Social organic publishing (tied for top score)
Data interoperability (among the highest scores)
Security and privacy (tied for top score)
Product vision (tied for top score)
Execution roadmap (among the top scores)
Onboarding and account management (among the highest scores)
We believe the breadth of categories in which our unified platform excels shows how it does more than just the core capabilities of a social media tool. Khoros isn’t simply a point solution that social media managers can use to solve specific problems; it’s a comprehensive social suite that makes teams more efficient when operating at scale, improves communication, and offers proactive, data-driven solutions.
These characteristics are exactly what make Khoros the best option for enterprise buyers who want to go beyond social media. The platform combines all the capabilities of a social media management tool with the ease of use and scalability of enterprise-level software. Our customers can trust that Khoros will grow with them, making the process easy both at the beginning and at scale.
Best of all, we believe our top score in the strategy category means that our customers get all the partnership and optimization they need. Whether it’s our Product Coaching team helping onboard a new account or our Strategic Services team leveraging years of expertise to fine-tune a campaign, we’re right beside our customers at every step.
But don’t take it from us! Take it from our customers:
"Customer references praised the vendor’s “fantastic” and “phenomenal” account management, emphasizing its strength as a partner." — The Forrester Wave™️: Social Suites, Q3 2021
We’ve only covered a few points from a detailed and informative report here. Read the full report today to see exactly why Forrester named us a leader.
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