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ONLINE COMMUNITIES

What is gamification marketing and 6 examples from top brands

Discover what gamification marketing is and how top brands use it to boost engagement. See 6 real-world examples that drive results.

May-28-2025

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ONLINE COMMUNITIES

Khoros joins IgniteTech: To transform customer connections in the AI answer engine era

Khoros joins IgniteTech: To transform customer connections in the AI answer engine era

May-27-2025

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ONLINE COMMUNITIES

Event recap: Let's talk CMX Summit 2025

In this blog, Michael extracts 7 key themes from CXM Summit 2025

May-19-2025

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ONLINE COMMUNITIES

What is customer advocacy? Importance, types, strategy, and tips

Customer advocacy is a strategic initiative that many are implementing, find out why. Learn how to turn customers into strong customer advocates for your brand!

May-15-2025

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ONLINE COMMUNITIES

From tactics to strategy: The evolution of community use cases

Many businesses launch an online community with a singular focus, but never grow beyond it. This limited approach leaves a lot of untapped value on the table. Learn how to expand your community's impact to align with your brand.

May-09-2025

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ONLINE COMMUNITIES

12 strategies to improve customer retention

Retaining customers is more cost-effective than acquiring new ones. Explore 12 retention strategies that help grow your bottom line.

Apr-30-2025

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ONLINE COMMUNITIES

What is an online forum? (2025 guide)

More than just message boards, online forums are the future of brand connection. Learn how to leverage them for community, support, and growth in 2025.

Apr-30-2025

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ONLINE COMMUNITIES

10 proven ways to increase online community engagement

Struggling to keep your community active? These 10 engagement strategies go beyond the basics—backed by real examples and best practices.

Apr-29-2025

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ONLINE COMMUNITIES

5 key metrics Zoom tracks for community success

Explore the top 5 metrics Zoom uses to measure online community success and demonstrate value to stakeholders.

Apr-28-2025

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ONLINE COMMUNITIES

9 proven strategies to build brand loyalty with examples

Discover 9 proven strategies to build brand loyalty featuring real-world examples and data from our survey of over 1,600 consumers.

Apr-22-2025

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ONLINE COMMUNITIES

8 community guideline examples + template for brands

Every online community needs clear guidelines to create a safe space for members. Here’s what to include in your community rules to set the right tone.

Apr-09-2025

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ONLINE COMMUNITIES

Taking back control: Why brands are investing in owned spaces

As social media protections roll back, brands are rethinking their digital strategies. Discover why owned platforms are the future of community building — offering greater control, security, and deeper engagement in a community ‘everywhere’ ecosystem.

Apr-04-2025

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ONLINE COMMUNITIES

11 customer engagement strategies for your brand

Looking to boost customer engagement? Explore 11 proven strategies that help brands connect with their audience, foster loyalty, and drive long-term success.

Apr-03-2025

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ONLINE COMMUNITIES

The ultimate guide to community management

This guide covers the essential steps and best practices for effectively managing a community that engages and connects with your audience.

Mar-31-2025

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ONLINE COMMUNITIES

How to improve customer focus in 2025

Learn what it means to be a customer-focused company with examples and actionable tips.

Mar-27-2025

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ONLINE COMMUNITIES

Why every company needs a community manager (and how to hire one)

A community manager is the key to building engagement, driving business value, and fostering loyalty—see why you need one and how to hire the right person.

Mar-24-2025

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ONLINE COMMUNITIES

How to build an online community in 8 steps

Building an online community involves defining its purpose, audience, and goals, choosing the right platform, and creating guidelines and content. Learn how here.

Mar-17-2025

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ONLINE COMMUNITIES

How to create a self-service knowledge base for customers

Learn how to create a self-service knowledge base to empower customers, reduce support tickets, and improve satisfaction in 7 simple steps.

Mar-11-2025

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Expert insights

What is gamification marketing and 6 examples from top brands

Khoros joins IgniteTech: To transform customer connections in the AI answer engine era

Event recap: Let's talk CMX Summit 2025

What is customer advocacy? Importance, types, strategy, and tips

From tactics to strategy: The evolution of community use cases

12 strategies to improve customer retention

What is an online forum? (2025 guide)

10 proven ways to increase online community engagement

5 key metrics Zoom tracks for community success

9 proven strategies to build brand loyalty with examples

8 community guideline examples + template for brands

Taking back control: Why brands are investing in owned spaces

11 customer engagement strategies for your brand

The ultimate guide to community management

How to improve customer focus in 2025

Why every company needs a community manager (and how to hire one)

How to build an online community in 8 steps

How to create a self-service knowledge base for customers