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ONLINE COMMUNITIES

12 strategies to improve customer retention

Retaining customers is more cost-effective than acquiring new ones. Explore 12 retention strategies that help grow your bottom line.

Apr-30-2025

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ONLINE COMMUNITIES

What is an online forum? (2025 guide)

More than just message boards, online forums are the future of brand connection. Learn how to leverage them for community, support, and growth in 2025.

Apr-30-2025

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ONLINE COMMUNITIES

5 key metrics Zoom tracks for community success

Explore the top 5 metrics Zoom uses to measure online community success and demonstrate value to stakeholders.

Apr-28-2025

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ONLINE COMMUNITIES

9 proven strategies to build brand loyalty with examples

Discover 9 proven strategies to build brand loyalty featuring real-world examples and data from our survey of over 1,600 consumers.

Apr-22-2025

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ONLINE COMMUNITIES

8 community guideline examples + template for brands

Every online community needs clear guidelines to create a safe space for members. Here’s what to include in your community rules to set the right tone.

Apr-09-2025

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ONLINE COMMUNITIES

Taking back control: Why brands are investing in owned spaces

As social media protections roll back, brands are rethinking their digital strategies. Discover why owned platforms are the future of community building — offering greater control, security, and deeper engagement in a community ‘everywhere’ ecosystem.

Apr-04-2025

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ONLINE COMMUNITIES

11 customer engagement strategies for your brand

Looking to boost customer engagement? Explore 11 proven strategies that help brands connect with their audience, foster loyalty, and drive long-term success.

Apr-03-2025

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ONLINE COMMUNITIES

The ultimate guide to community management

This guide covers the essential steps and best practices for effectively managing a community that engages and connects with your audience.

Mar-31-2025

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ONLINE COMMUNITIES

How to improve customer focus in 2025

Learn what it means to be a customer-focused company with examples and actionable tips.

Mar-27-2025

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ONLINE COMMUNITIES

Why every company needs a community manager (and how to hire one)

A community manager is the key to building engagement, driving business value, and fostering loyalty—see why you need one and how to hire the right person.

Mar-24-2025

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ONLINE COMMUNITIES

How to build an online community in 8 steps

Building an online community involves defining its purpose, audience, and goals, choosing the right platform, and creating guidelines and content. Learn how here.

Mar-17-2025

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ONLINE COMMUNITIES

How to create a self-service knowledge base for customers

Learn how to create a self-service knowledge base to empower customers, reduce support tickets, and improve satisfaction in 7 simple steps.

Mar-11-2025

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ONLINE COMMUNITIES

10 Online community experts to follow in 2025

If you’re a community leader looking for inspiration in 2025, check out this curated list of 10 experts who provide in-depth thought leadership, insightful data, and thought-provoking content!

Feb-12-2025

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ONLINE COMMUNITIES

What is a user group and should you start one?

Discover what a user group is, how it can benefit your business, and key steps to start one for building stronger customer connections.

Feb-11-2025

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ONLINE COMMUNITIES

9 knowledge management use cases for brands with examples

Explore real-world knowledge management use cases, from improving customer support to enhancing employee onboarding or protecting organizational expertise.

Feb-05-2025

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CUSTOMER SERVICE

6 ways knowledge management improves customer service

Find out how knowledge management can transform your customer service by improving response times, consistency, and overall service quality.

Feb-04-2025

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ONLINE COMMUNITIES

Guide to creating community programs for every stage of the customer journey

Learn how to design impactful community programs across every stage of the customer journey—acquisition, conversion, onboarding, engagement, and retention—and unlock strategies to build thriving communities that fuel growth.

Jan-27-2025

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ONLINE COMMUNITIES

Customer-led growth: What it is & why you need to focus on it

Customer-led growth focuses on the customer to fuel growth. Learn how to develop a CLG strategy that enhances loyalty and creates lasting value here.

Jan-27-2025

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Expert insights

12 strategies to improve customer retention

What is an online forum? (2025 guide)

5 key metrics Zoom tracks for community success

9 proven strategies to build brand loyalty with examples

8 community guideline examples + template for brands

Taking back control: Why brands are investing in owned spaces

11 customer engagement strategies for your brand

The ultimate guide to community management

How to improve customer focus in 2025

Why every company needs a community manager (and how to hire one)

How to build an online community in 8 steps

How to create a self-service knowledge base for customers

10 Online community experts to follow in 2025

What is a user group and should you start one?

9 knowledge management use cases for brands with examples

6 ways knowledge management improves customer service

Guide to creating community programs for every stage of the customer journey

Customer-led growth: What it is & why you need to focus on it