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AI

Supercharging self-service communities with AI-generated knowledge

Discover how AI and GenAI transform self-service in online communities, driving smarter support, seamless automation, and deeper customer engagement. Learn actionable use cases to improve knowledge management, streamline support, and elevate customer satisfaction.

Dec-16-2024
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AI

Using AI to generate community content and engagement

Discover how GenAI can enhance community engagement by generating content and simplifying user experiences to forge the most authentic and valuable customer journeys.

Dec-16-2024
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TECHNOLOGY

7 benefits of using AI in customer service

Learn the key benefits of using AI in customer service, from automating routine tasks to delivering faster, smarter, and more personalized customer interactions.

Dec-12-2024
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TECHNOLOGY

7 reasons to build a customer support community

Uncover the top 7 benefits of building a customer support community, from cost savings to fostering loyal, satisfied customers.

Dec-12-2024
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CUSTOMER STORIES

Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back

Learn the full value of the Khoros Kudos Awards and how winners are making real-life impact.

Dec-09-2024
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TECHNOLOGY

Q&A with Cisco: Lessons learned from a community reimagined

Uncover the strategies and lessons learned from Cisco's community transformation journey, where the technology leader reshaped its product-focused community into a thriving customer success hub.

Dec-04-2024
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KHOROS COMMUNITIES

Designing with purpose: Khoros’ approach to digital accessibility and user experience

Explore how Khoros incorporates accessibility considerations into product development. While we're not accessibility experts, we partner with Level Access to ensure our solutions meet diverse user needs, giving you peace of mind that inclusivity is at the forefront of our design process.

Nov-27-2024
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KHOROS SERVICE

The complete guide to omnichannel customer service

Want a connected, consistent customer experience across all channels? This guide to omnichannel customer service covers all you need to know.

Nov-27-2024
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ONLINE COMMUNITIES

How to use customer forums to improve your business

Discover the benefits of customer forums, from enhancing customer support to gaining actionable insights, and see how they can drive business growth.

Nov-18-2024
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ONLINE COMMUNITIES

What are customer insights and how to gather them

Learn what customer insights are, why they're valuable, and how to get them to help your brand!

Nov-18-2024
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ONLINE COMMUNITIES

11 great brand community examples for 2024

Explore 11 real-world examples of thriving brand communities and learn how top brands build loyalty and improve customer service through online brand communities.

Nov-12-2024
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ONLINE COMMUNITIES

What is a customer community and should you build one?

A customer community is an online space where customers connect with a brand and each other. Discover its benefits, examples, & how to build one.

Nov-05-2024
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ONLINE COMMUNITIES

Unlocking customer value with the power of online communities

Explore the diverse world of online communities and uncover how they unlock immense value for enterprise companies and their customers.

Oct-28-2024
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CUSTOMER SERVICE

The ultimate guide to digital customer service

More and more brands are shifting towards digital customer service to meet customer demands. Learn what it is, the benefits, best practices, & examples here.

Oct-17-2024
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CUSTOMER SERVICE

What is an omnichannel contact center & do you need one?

Is your brand offering customer service across multiple channels? Discover how you can consolidate them with omnichannel contact centers.

Oct-09-2024
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ONLINE COMMUNITIES

Purpose, not platform: Building the foundation for your community

Learn how to build a purpose-driven community by building the right foundation for your community. Define your vision, set goals that align with business objectives, and create a lasting member experience that evolves over time.

Oct-08-2024
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CUSTOMER SERVICE

Social media chatbots: Your top FAQs answered

Are you interested in deploying a customer service chatbot on social media, but don’t know where to start? Learn helpful tips and best practices as we answer the top social media chatbot FAQs.

Oct-03-2024
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CUSTOMER SERVICE

Building powerful contact center change from the front lines to the C-suite

Discover how to build a powerful contact center change management team. Learn how to engage everyone from front-line agents to the C-suite, address common concerns, and successfully navigate change.

Oct-01-2024
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Expert insights

Supercharging self-service communities with AI-generated knowledge

Using AI to generate community content and engagement

7 benefits of using AI in customer service

7 reasons to build a customer support community

Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back

Q&A with Cisco: Lessons learned from a community reimagined

Designing with purpose: Khoros’ approach to digital accessibility and user experience

The complete guide to omnichannel customer service

How to use customer forums to improve your business

What are customer insights and how to gather them

11 great brand community examples for 2024

What is a customer community and should you build one?

Unlocking customer value with the power of online communities

The ultimate guide to digital customer service

What is an omnichannel contact center & do you need one?

Purpose, not platform: Building the foundation for your community

Social media chatbots: Your top FAQs answered

Building powerful contact center change from the front lines to the C-suite