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ONLINE COMMUNITIES

Guide to creating community programs for every stage of the customer journey

Learn how to design impactful community programs across every stage of the customer journey—acquisition, conversion, onboarding, engagement, and retention—and unlock strategies to build thriving communities that fuel growth.

Jan-27-2025
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ONLINE COMMUNITIES

Customer-led growth: What it is & why you need to focus on it

Customer-led growth focuses on the customer to fuel growth. Learn how to develop a CLG strategy that enhances loyalty and creates lasting value here.

Jan-27-2025
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ONLINE COMMUNITIES

8 steps to establish, launch, and grow a community from expert Brian Oblinger

This 8-step guide, inspired by Brian Oblinger's expert strategies from the Community Learning Labs webinar series, teaches you how to build and grow a thriving online community.

Jan-13-2025
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ONLINE COMMUNITIES

11 best practices for online community moderation

Want an engaging and thriving online community? It all starts with proper moderation. Discover these 11 best practices to build a positive space.

Jan-13-2025
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ONLINE COMMUNITIES

Why customer knowledge management is essential for brands

Unlock business growth with customer knowledge management. Learn how to improve operations, enhance customer experiences, and drive success.

Jan-09-2025
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ONLINE COMMUNITIES

4 examples of great online communities and what makes them work

Learn how four leading brands built great online communities, borrow from their playbooks, and connect with your customers in new and meaningful ways.

Jan-09-2025
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AI

Supercharging self-service communities with AI-generated knowledge

Discover how AI and GenAI transform self-service in online communities, driving smarter support, seamless automation, and deeper customer engagement. Learn actionable use cases to improve knowledge management, streamline support, and elevate customer satisfaction.

Dec-16-2024
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AI

Using AI to generate community content and engagement

Discover how GenAI can enhance community engagement by generating content and simplifying user experiences to forge the most authentic and valuable customer journeys.

Dec-16-2024
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ONLINE COMMUNITIES

7 benefits of using AI in customer service

Learn the key benefits of using AI in customer service, from automating routine tasks to delivering faster, smarter, and more personalized customer interactions.

Dec-12-2024
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ONLINE COMMUNITIES

7 reasons to build a customer support community

Uncover the top 7 benefits of building a customer support community, from cost savings to fostering loyal, satisfied customers.

Dec-12-2024
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CUSTOMER ENGAGEMENT

Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back

Learn the full value of the Khoros Kudos Awards and how winners are making real-life impact.

Dec-09-2024
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CUSTOMER ENGAGEMENT

Q&A with Cisco: Lessons learned from a community reimagined

Uncover the strategies and lessons learned from Cisco's community transformation journey, where the technology leader reshaped its product-focused community into a thriving customer success hub.

Dec-04-2024
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CUSTOMER ENGAGEMENT

Designing with purpose: Khoros’ approach to digital accessibility and user experience

Explore how Khoros incorporates accessibility considerations into product development. While we're not accessibility experts, we partner with Level Access to ensure our solutions meet diverse user needs, giving you peace of mind that inclusivity is at the forefront of our design process.

Nov-27-2024
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CUSTOMER SERVICE

The complete guide to omnichannel customer service

Want a connected, consistent customer experience across all channels? This guide to omnichannel customer service covers all you need to know.

Nov-27-2024
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ONLINE COMMUNITIES

How to use customer forums to improve your business

Discover the benefits of customer forums, from enhancing customer support to gaining actionable insights, and see how they can drive business growth.

Nov-18-2024
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ONLINE COMMUNITIES

What are customer insights and how to gather them

Learn what customer insights are, why they're valuable, and how to get them to help your brand!

Nov-18-2024
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ONLINE COMMUNITIES

11 great brand community examples for 2024

Explore 11 real-world examples of thriving brand communities and learn how top brands build loyalty and improve customer service through online brand communities.

Nov-12-2024
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ONLINE COMMUNITIES

What is a customer community and should you build one?

A customer community is an online space where customers connect with a brand and each other. Discover its benefits, examples, & how to build one.

Nov-05-2024
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Expert insights

Guide to creating community programs for every stage of the customer journey

Customer-led growth: What it is & why you need to focus on it

8 steps to establish, launch, and grow a community from expert Brian Oblinger

11 best practices for online community moderation

Why customer knowledge management is essential for brands

4 examples of great online communities and what makes them work

Supercharging self-service communities with AI-generated knowledge

Using AI to generate community content and engagement

7 benefits of using AI in customer service

7 reasons to build a customer support community

Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back

Q&A with Cisco: Lessons learned from a community reimagined

Designing with purpose: Khoros’ approach to digital accessibility and user experience

The complete guide to omnichannel customer service

How to use customer forums to improve your business

What are customer insights and how to gather them

11 great brand community examples for 2024

What is a customer community and should you build one?