Platform
Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
How consumers engage with brands online changes rapidly, and in 2020, brands will either be loved or be left. In order to win, serve, and retain customers, brands must first understand digital trends and then act on them in a way that matches their brand purpose. Although it isn’t easy, the reward is well worth the effort, as brands that get digital engagement right — emerging as purposeful, focused, and salient in the eyes of their market — command a 14% higher price than the average brand. To learn more, download our trend sheet: Top Digital Engagement Trends in 2020.
In our trend sheet, you’ll learn valuable insights including:
Seventy-eight percent of online consumers say that seeing a management response to an online review makes them believe the business cares more about them. Of course brands love responding to positive feedback, but many are hesitant about addressing negative feedback. There is no risk to this: Responding to negative reviews increases rating scores overall.
Eighty-one percent of customers are frustrated by being tied to a phone or computer to wait for support. Messaging allows customers to start, stop, and resume support around the pace of their life — no wonder that the majority of customers prefer contacting support through text messaging over all other channels.
Eighty-six percent of people say that authenticity matters when deciding the brands they like and support. Being authentic means consistently speaking to and delivering on your brand’s core values. Some great ways to show your purpose include featuring employee spotlights and office events publicly.
Download the trend sheet now to learn all of the 2020 digital trends to guide your engagement strategy.
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